Dutch Natural Healing
Netherlands
Reviews (9)
Great app! Support is 5 out of 5 stars!
I am amazed by the support we are receiving from this solution. We receive super fast responses with all our inquiries and despite our custom needs ToolE team patiently listened our needs and made changes specific to our site. We are now planning to upgrade to Enterprise edition and completely replace Marketplace Connect with ToolE I strongly suggest switching to this solution.
I strongly suggest using this app over all other feeds. Solution is developed with Dutch developers and offers great support. We received super fast response for every e-mail we send to their support team. One of the best Shopify apps we've been using
I've been testing Fero for some time now and can advise it to all Shopify owners as it allows you to analyse your most crucial part of your store: Checkout If you know how to read and analyse data, you can achieve miracles.
We gave a test to this solution for over 3 months and we strongly suggest NOT to use it on your site. Their support is super unreliable , they assign non qualified people whom only waste your time with useless questions and issues are forgotten by their dev team unless you bring it to their teams attention every day. Even in that case there are many times their team can't fix the issue. The slution claims to do many things, but if you actually check things majority is not working;. Meta replacements - broken and none functional. Instant page - not correct at all and a marketing lie Worst of all is , they implement functions and enable those functions default. When you try to disable those functions, you are presented with an option to upgrade to Enterprise package. Best of it , those functions are causing major issues on your site and you are stucked in a loop. Forced to pay for a better package just to fix a bug on your site. Do yourself a favour and stay away from this app
Developer reply ·
Hello Dutch Natural Healing Team, Thank you for your honest feedback, and we sincerely apologize for the frustrations you have experienced. We take your concerns seriously and would like to address each point to clarify and resolve the issues encountered. 1. Support and issue resolution: Our records show that all issues you raised were addressed within 24 hours. Unfortunately, it seems updates did not reach you due to email miscommunication. We use the store owner's default email from the live chat, and we were not aware that you did not have access to this email. We apologize for this oversight and have taken steps to ensure we communicate through the correct channels moving forward. 2. Default function activation and upgrades: We want to clarify that our intention is never to force upgrades by creating technical issues. Our operation aligns with Shopify's standards, and we never meant to trick our users. The issue you experienced with a specific feature being enabled was a system error, and we are currently reviewing our processes to prevent such incidents. We apologize for any inconvenience this has caused. We have since disabled the problematic feature, and we are pleased to hear that your site's functionality has been restored. 3. Meta Replacements: We noticed that the meta tag rule you created did not include the necessary conditions for it to function. This is likely why you experienced issues. We have detailed documentation on setting up these rules properly here: https://docs.avada.io/seo-suite-help-center/search-appearance/meta-tags/meta-tags-rule. If you need any assistance regarding this, we are more than willing to assist. 4. Instant Page Feature: We take your feedback regarding the instant page feature seriously and would like to address your concerns directly. It's important to us that our features deliver real value, and we assure you that the development of each feature involves extensive research, development, and rigorous testing. Additionally, all our features undergo strict Shopify review processes before being made available to our customers. If there were any discrepancies with the functionality as you've mentioned, it would have been flagged by Shopify's quality assurance. We are committed to transparency and are more than willing to demonstrate the effectiveness of this feature to you. Please let us know how we can assist further in this matter. We appreciate you bringing these matters to our attention, and we are committed to ensuring they are resolved to your satisfaction. Best regards, Esther - Customer Success Lead
Strongly advise you to choose a different solution. Their support is designed to blame everything else than fixing their own solution. In fact their support is just auto denial AI that just irritates you more. We manage to fix the cart issues caused by cookie script but than discovered a complete major show stopper which is breaking all conversion reports in Ga4 and Google Ads.
The application is not following EU GDPR laws. They copy and store your stores data in their own server without single notification to the store owner.
