Attrac Popup, Announcement Bar
by Attrac (by AppHero) · launched
View in Shopify App Store ↗Reviews (1153)
It does not work for targeting like it says it does, and it does not work for being able to run in specific categories. I've tried to contact customer support several times, they just blame me and say that I'm not using it correctly or don't know how to use it.
Developer reply ·
We are sorry to hear you had a negative experience. However, you contacted our support three times in the past two months, and each time we responded almost immediately, explained the issue, and offered to help you set up your campaigns. Unfortunately, we didn’t hear back from you on any of those occasions. If you need help setting up your campaigns, please feel free to let us know.
The support sucks. I told them the app is not working after the 7 day trial. My customers are not getting the code after visiting my site! No responded. If they charge the 8.99. I will dispute it since I am not getting what's promised to me!!
Developer reply ·
We're sorry to hear you had a bad experience with our app. We checked our system and confirmed that we replied to your first support inquiry immediately. We've also reached out to you several times since your review. We want to resolve any issues you're experiencing, but we haven't heard back from you. We look forward to hearing from you so we can address your concerns.
While the pop-ups look nice and the application functions well, there is a distinct lack of ADA accessibility compliance. When the ADA issues were raised with support staff, we were told that solving this problem was not in their roadmap for this year and that if we wanted them to prioritize fixing the accessibility issues, we'd need to upgrade to a much higher tier (more $$$). As ADA compliance lawsuits are increasing in frequency, I'd caution against installing this on your Shopify store.
Developer reply ·
Sorry for the misunderstanding. Our support team tried to resolve the issue right away with a custom fix for your store. Therefore, they asked you to upgrade to a plan that includes custom development. Accessibility remains a top priority. Earlier, there were some ADA accessibility issues that required improvements. We have since made major updates, and the app is now fully ADA compliant. We also reached out multiple times to follow up, but we were unable to reconnect.
Simply Does Not Work. Total waste of time!
Developer reply ·
We're sorry to hear about your experience. Our technical team would be happy to investigate the specific issue and resolve it for you. They can also assist with setting up your campaigns. We've reached out to you via email and look forward to your response.
This app was bugging (the bar kept moving all over the page as i scrolled) so i deleted it, thing is, IT'S STILL STUCK ON THE PAGE. I installed to get rid of it, NOW THERE'S TWO BARS STUCK ON MY PAGE. STAY AWAY - TERRIBLE APP.
Developer reply ·
We are sorry to hear this! Your bar kept moving with the scroll because this is an option you've chosen in the app. You can delete or create multiple bars with our app; therefore, you've seen two bars in the same page. We've already sent you an email to see if you need any help to set up your bar.
