Blox: Block Customer Blacklist
by Blox · launched
View in Shopify App Store ↗Reviews (21)
she claim fraud on orders after receiving
Developer reply ·
Hi there! Sorry to see that your experience hasn't been ideal. I'm not sure what this review means, but I've reached out directly to help solve any problem you are having. Please let me know if I can help.
Great experience for us so far. Filled a gap we had in our current tooling, definitely a huge recommended essential item for back office, fraud prevention for anyone. Part of my personal day 1 installs here now.
Great idea for sharing blacklist across all stores using them. Hope more people use them ASAP. However need these improvements: 1. to allow adding of customers to the blocklist via tags. (Update: they implemented this, working) 2. Prevent blocked customers from checking out in the first place, not cancel after they paid. (In progress)
Unfortunately, we're still getting chargebacks due to orders being flagged high risk but were not put on hold by Blox. Thanks.
Developer reply ·
Hi there! This appears to be a simple setup issue. We've reached out to help but haven't heard back. Please let us know if we can help.
The helpful insights are super easy to use for our customer support agents, and this gave us a great grip on fraudulent orders. We were able to literally get rid of all our return and replacement abusers.
This app is amazing and has saved me so much time, canceling every fraudulant order since i signed up. Very highly reccomended!!
Developer reply ·
We're disappointed to see this review after such a short time using the app. We've reached out to resolve the issue but haven't heard back. Please let us know if we can help!
Looooove blox. We have a huge issue dealing with a ton of return fraud/abuse as well as weird customer behavior. Been using Blox to find unprofitable or problematic customers and cut them out of our customer file to save us the operational and financial headache
