CartBot: Gift with Purchase
by Bundler.app · launched
View in Shopify App Store ↗Reviews (506)
Great app! Does what it's supposed to do. I haven't had any issues yet and have ran several campaigns with it so far.
Super easy to use and easy to turn off when appropriate! We use this app for every promo when using a premium item.
love it forever keep up the good work always! AMEN!
I’ve spent hours trying to get this app to do something extremely basic: auto‑add a free gift when a customer adds a product. It should be simple, but CartBot turns it into a never‑ending loop of errors, restrictions, and dead ends. Every attempt to create a bot ends with the same “buyer consent required” error, even when using Bundler exactly the way the app claims to support. The app refuses to save bots, refuses to recognize discounts until after the fact, and forces popups for setups that should be frictionless. I’ve gone through every setting, every integration, every workaround — nothing works the way it’s advertised. I’ve opened this app more times than I can count, rebuilt bots from scratch, toggled every setting, and followed every instruction. After all that time, CartBot still can’t perform the one job it’s supposed to do. If you value your time, avoid this app. It creates more problems than it solves. Hi, We have just sent you an email about this, as this kind of configuration should work without any issues. We would like to take a look into this and resolve the issue for you :) Can I please ask you to get back to us at support@cart-bot.net so we can resolve this for you? Thank you, Cartbot app support team
Simple and as described! easiest app i've had to set up so far! no faff and worked first time
very helpful app, and customer service was helpful when i needed support integrating with their other app. thank you!
For a Free App what else could you ask for? Prompts the customers for the item and even allows them to reject it which happens from time to time. Able to customize a little bit on the free version but the only caveat is you are going to need a checkout validator to make sure customers do not brute force gifts. The app does a fantastic job of trying to keep them down to the selection you allow but people are always going to try and game the system somehow. We have it working great and with a validator it keeps those pesky cheaters out as well.
Developer reply ·
Thank you so much for this great review :) We are incredibly happy to hear that you like the app :) Cartbot app team
Works well!
Developer reply ·
Thank you so much for this great review :) We are happy to hear that you like the app :) Best regards, Cartbot app team
pretty easy to setup, free version available, and works just fine for our needs
Easy to use and works so well with the Bundler app.
The bot works. It simple and easy to set and so usefull
1st time using Cartbot and great free gift app. I am using the free version for a single free gift and it works exactly as intended. I'm able to upload photos and add specific requirement rules. Very happy with this app and the service has been excellent answering all of my initial queries. Thanks team!
Finally an app that does what it says it will do! Works flawlessly and easy to set up! Highly recommend!
App can be tricky to make work the way you want it to. I could get past that if it wasn't for the slow support. Unlike almost all other apps I've used on Shopify, they only have support via email - not chat. That could be okay, but the email responses are very slow, especially considering that issues with this app can impact conversion rate and shopper experience quite significantly. REVIEW UPDATE 1/16 (Changing from 2 stars to 1 star)***** I strongly dislike dishonest and manipulative business practices. Below is what occurred after I left my original review. 1. Several days after the review was posted, the company reached out asking me to change it. This delay is typical of their customer service and was, ironically, part of the issue raised in my review. I was not willing to change an honest review, especially when the behavior I described continued. 2. Days later, they offered me their premium plan for free, supposedly for a lifetime. I accepted. At no point was I told this was contingent on changing my review, nor did I agree to do so. 3. After upgrading my account, they followed up multiple times asking me to confirm that I received the upgrade, adding that if I did not respond, they would assume it went to the wrong person and remove it. I replied to confirm that I had received it. 4. A day or two later, they again asked me to change my review. This request was repeated multiple times over the following weeks. 5. I found this behavior unprofessional and increasingly annoying, so I chose not to respond. In hindsight, I should have simply replied with a clear “no.” 6. Most recently, the company posted a comment on my review stating that I am still “happily using the app after the issue was resolved quickly." That is not accurate and I never said any of that, so I'm not sure why they would publicly put words in my mouth. Also, while the app remained installed, I have not run any additional promotions using it since these events. I was not going to share any of what occurred after I left my initial review until I saw that particular comment. I was just going to let my review stand (because it was honest) and move on quietly. Due to this continued dishonesty, however, I have now permanently deleted the app, switched to an alternative, edited my review to say exactly what happened, and reduced my rating from two stars to one. To the owner(s): I would much rather pay a monthly fee for an app with reliable, timely customer service, which I am now "happily" doing, than use a product given to me for free because it has poor customer service, and that tries to bribe, harass, and coerce its way to good reviews instead of just fixing the underlying issue.
Developer reply ·
Update 2026-01-16: If anyone else is reading this, we are happy to let you know that this issue was resolved very quickly after the merchant reported it (in a day or two) and the merchant is still happily using our Cartbot app for their promotions :) If anyone else is experiencing any issues with the app, just send us an email to support@cart-bot.net and we will help you straight away :) Best Regards, Cartbot app team --- Original reply: We are currently working with the merchant on resolving this. If anyone else has an issue with the app, just send us an email to support@cart-bot.net so we can help you out :)
Works great, been using it since the beginning and love to see new features being added.
Developer reply ·
Thank you so much for this great review :) We are happy to hear that you like the app and the features we add to it :)
Great app, it works as described, we have been using it for years now.
Great app - very seamless, quick customer service responses as well.
Does great at Buy One Get One on a free plan... Will be a staple in my store!
Developer reply ·
Hi, We have sent you an email so we can help you resolve whichever issue you are experiencing :) Can you please check if you received an email from support@cart-bot.net and get back to us? We are looking forward to your reply :) Thanks, Cartbot app support team
Great app so far, does the job, and fast customer support.
This is a really good tool I use it to combine a subscription product with Hardware. Yes I could replace the add to cart button with a custom coded add to cart but I had issues as we have product variants and I wanted the native variant selection shopify products has to work. This solved the issue. In use on 3 of my sites, support interaction has been great. They solved an issue with a Free Gifts I wanted to add dependant on cart value, they sorted the issue straight away. Definitely a positive review.
Developer reply ·
Thank you so much for your review :) It is great to hear that you like the app and our support team :) Working with you is a pleasure :) Cartbot app team