Codify ‑ Order Cancel
by Codify Infotech · launched
View in Shopify App Store ↗Reviews (50)
Your team responded quickly, provided excellent assistance, and resolved our issue in a fast and efficient manner. It was a pleasure working with you.
Developer reply ·
Thank you for your wonderful feedback! We are glad our team could resolve your issue quickly and provide a smooth experience with Codify – Order Cancel. We truly appreciate your trust and support!
It's a amazing app, support is also good..
Developer reply ·
Thank you very much for such kind words! 😊 We are so happy to know that you are loving Codify - Order Cancel and we were able to assist you through our customer support team. Our aim was always to provide you with an easy to use Shopify order cancelation app. We hope to be of more assistance to you in growing your store. Thank you!
Hi, i added it to the online store page but the button is not showing up, can you help me please?
We set to only allow to cancel within an hour, but customers are canceling a day later. Can't find the support email and their chat is down.
Developer reply ·
Hi we are sorry that you did not get a fast reply, because of the time difference, it was night here and we already solved this now.
Developer reply ·
Thanks a lot for your feedback! Glad we could help with order cancel feature.
Great function that should be built in in Shopify already! Thank you
Developer reply ·
Thank you
I have my orders set to authorize payment only and when the person cancelled the order it processed the payment before giving refund leaving me to have to pay the credit card fees on this cancelled order. Shopify does not refund processing fees. Thankfully it was a small order but nonetheless I lost money on this transaction.
Developer reply ·
Thanks for your review. Our app only cancels orders, it doesn’t capture payments or control Shopify’s transaction fees. The payment was automatically captured and refunded by Shopify based on your payment settings, which is why the processing fee wasn’t returned. so this is not app issue at all. If you’d like, we can check the specific order and help explain what happened. Please reach out to us anytime, we’re here to help.
great customer service, they did the integration for me which was very helpful.
Initially the app doesn't work when Flexport is used for fulfillment. I reachout to app support, but support is very bad. They tooks ages to respond me on my query. However, I was able to resolve the issue quickly with our in-house developer.
This is good thank you
Developer reply ·
Thank you so much :)
Great app! Such a breeze to set up and get going. Good amount of options to set and restrict cancellation of orders and editing of orders. Really fills a basic need for our customers.
Great app and support team! After comparing several order cancellation apps, we decided to go with Codify. We're very satisfied with our decision. Since implementing this app, our customers have been able to cancel their orders directly from their My Page using the intuitive UI. Codify has effectively improved both the user experience and our support workflow. When we faced some issues, the support team kindly helped us and assisted in implementing the exact update we needed. Thank you again!
Developer reply ·
Thank you :)
I was getting issue but they solved in hour very fast support.
Developer reply ·
Thank you :)
Super friendly, helpful support team! Cannot ask for a better experience!
Developer reply ·
Thank you for your review! We appreciate your support. 🙌
The chat support team was highly responsive and helpful. They quickly addressed my concerns with clear and precise information. The agent was polite, knowledgeable, and ensured a smooth experience. Excellent service
Developer reply ·
Thank you so much
I just added this app and haven’t used it yet, but I like that it helps save time. I was confused about how the app works, but after contacting support, they were very nice and helped clarify everything. Thank you.
Developer reply ·
Thank you so much
Great app! Very easy to install and use. I figured out all the settings and implementation without needing to contact support. But if i needed support, looks like their team is super responsive and helpful
Developer reply ·
Thank you
The Codify Order Cancel app is a game-changer for managing order cancellations on my Shopify store. It allows customers to cancel unfulfilled orders and even reorder with just one click, all without needing to contact support. The option to set a time limit for cancellations and automatically restock items makes inventory management a breeze. Overall, it saves time, reduces customer service workload, and provides a seamless experience for shoppers. Highly recommend for Shopify Plus stores!
Developer reply ·
Thank you
Very fastest support.. Giving instructions step by step to embed the app .
Developer reply ·
Thank you
Great App and working well,, Highly Recommended
Developer reply ·
Thank you
i am very happy with support staff . They guide step by step very well.
Developer reply ·
Thank you :)
Thank you for your support you did a great job ,you resolve my issue thanks alot.
Developer reply ·
Thank you
immediate support with perfect solution
Developer reply ·
Thank you
Useful App and great support! Recommended!
Developer reply ·
Thank you so much
we had a small issue with the integration the team was super helpful
Developer reply ·
Thank you so much :)
Excellent customer service
Developer reply ·
Thank you for your review :)
Your Support is excellence.
Developer reply ·
Thank you:)
The plug-in is very easy to use, very simple and lightweight, the customer service is very patient, has been helping me solve the problem, five-star praise.
Developer reply ·
Thank you very much; we appreciated your feedback.
I wanted a cancel order option for my customers to have more control over their order experience on our site. I found Codify Order Cancel and it fits perfectly for what I was looking for. I'm not tech savvy at all so I asked for help installing the app and widgets to get them integrated into my site perfectly and Brijesh was so helpful, friendly and professional. The app set up looks and works great! Great job!! Thank you!!
Developer reply ·
Thank you; I'm glad the app is useful to you.