Shroomability
United States
Reviews (5)
I have my orders set to authorize payment only and when the person cancelled the order it processed the payment before giving refund leaving me to have to pay the credit card fees on this cancelled order. Shopify does not refund processing fees. Thankfully it was a small order but nonetheless I lost money on this transaction.
Developer reply ·
Thanks for your review. Our app only cancels orders, it doesn’t capture payments or control Shopify’s transaction fees. The payment was automatically captured and refunded by Shopify based on your payment settings, which is why the processing fee wasn’t returned. so this is not app issue at all. If you’d like, we can check the specific order and help explain what happened. Please reach out to us anytime, we’re here to help.
great app! I highly recommend it.
App is great and support is better!
Awesome app. Great support too! Thank you! This is a must have app for any shopify store. Thanks Thanks
Developer reply ·
Hello, Thank you so much for your review. Hope all things are well on your end. We are happy that the app helps. :) Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with. Have a nice day. Best regards Giraffly Team
I would have to say this is one of my favorite apps. Being able to display our Etsy reviews on our Shopify website helps build confidence in our brand until we establish our own site reviews.
Developer reply ·
Hello, Thank you for the review! We appreciate your feedback. Let us know if you need any help by sending an email at info@reputon.com Reputon Team
