Customer Accounts Deluxe

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Olá, equipe! Identificamos um problema com o recebimento do código OTP principalmente para clientes que utilizam e-mails **Hotmail e/ou Outlook**. Nesses casos, os clientes estão relatando que o código não chega, impedindo o acesso à conta. Fizemos um teste utilizando um endereço do **Gmail** e, nesse caso, o código OTP foi recebido normalmente. Isso indica que o problema pode estar relacionado especificamente ao envio/entrega dos e-mails para os servidores da Microsoft (Hotmail/Outlook). Esse cenário acaba sendo bastante problemático porque, quando o cliente não recebe o OTP, ele fica sem acesso à conta e também não consegue alterar o e-mail cadastrado para configurar uma segunda forma de acesso. Como administrador, posso tentar alterar o e-mail do cliente manualmente, mas isso exige uma intervenção caso a caso e não é uma solução escalável. Gostaria de saber se vocês conseguem verificar se existe algum problema na entrega dos e-mails OTP para Hotmail/Outlook ou alguma configuração que precisamos ajustar para melhorar a entrega nesses provedores. Além disso, seria importante termos alguma alternativa de recuperação para que o cliente tenha mais autonomia caso não consiga receber o código OTP. Obrigado!

good

bra

sehr gut, ausser dass die Mobile Version nicht optimal gestaltet ist (verschiedene Menuepunkte muss man nach rechts scrollen)

The app charged us during the free trial period, EVEN when we don't have customers logging in...

e’ve only had this app installed for a few days, but it’s already made a noticeable impact on our customers’ experience. The ability for logged-in users to save favorites is a game changer for us. I reached out to support for a couple of minor adjustments, and they responded immediately and handled everything quickly. Great app and even better support—highly recommend.

Amazing support team.

We upgraded based on a clearly advertised monthly price, only to later be told we had to pay significantly more based on order volume. This was never made clear upfront. On top of that, we were told upgrading was required just to receive support. The end result? Costs nearly 10x higher than expected. Very disappointing experience and a lack of transparency overall.

Very nice, looks nice in the shop and is easy to use. I only wish i could have more analytics in seeing what people fill in for their profile and which products they added on their wishlist. So I could work with that info. The price range is also perfect.

Everything was fixed and working so far.

Great app for customer accounts. It also supported our legacy customer accounts since we have still not migrated to Shopify new accounts due to to multipass issue in our mobile app. I asked for my invoice app and metafield integration which the app developer completed as per schedule given. Lot of customisation options available so customers can access all important information in their account. Subscription plan based on number of orders is somewhat challenging I hope they migrate to fixed pricing from variable pricing. Highly recommended for functionality and customer friendly features.

Top bisher

They mischarged me without any confirmation! Never install this APP. I have tried emailing them, contacting the customer support but NO replies.

excelente app

We just started using this app and the experience has been great so far. Gabriella from Customer Accounts Deluxe took care of the full setup, and I was really impressed with the level of customer service. The results are awesome—our customer accounts page looks significantly better and is much more user-friendly.

Aplikacja nie działa poprawnie , zero odpowiedzi na maila , zero kontaktu

far better app that custlo also no need to change the design from the default you have as it looks good for my shop

Deluxe Accounts has been the best onboarding system we’ve used to date. The setup is clean, logical, and actually built with real operational workflows in mind — not just theory. What really sets the team apart is their speed and responsiveness. When we raise a requirement or identify a gap, they move quickly to implement solutions instead of parking ideas for ‘future releases’. That level of execution is rare. For a business like ours, where onboarding, reorders, invoicing, and account structure are mission-critical, Deluxe Accounts has become a core part of our stack. Highly recommended for any business that takes operations and customer experience seriously. — MNE Waste Management

We’ve been using this app for a while now and honestly, their customization work is super detailed. Every time we have a specific request, they always manage to make it happen exactly how we want! Really appreciate how they take every little detail seriously, feels like they genuinely care about helping us build the perfect member system.

This is an excellent app and support is extremely helpful. They got me up and running quickly. I highly recommend this app.

Great app for what you get. Cool customer area + built in loyalty. Support has been on point as well. Fantastic addition to our store

Amazing customer service. They fixed our issue and now we are able to utilize this app to it's fullest potential.

cette appli est très utile pour apporter une présentation et des options au client, sans lequel il n'y a pas de business

This team are so great to work with, their QoS is so high and the delivery day you receive what you ask for.

We've been using this app for a little while now and had a couple of issues early on, but both were resolved promptly by the support team. They were quick to respond and helpful throughout. Great service overall!

Great for enabling the customer to reorder a single product from previous order, support is also very helpful!

Bug de l'application. celle-ci s'ouvre 1 jour sur 2 ..

Very responsive support, helped resolve my issues very quickly

Great App.A game changer to have a very good looking and easy to use customer account. The support team has been fantastic, sorting out an issue with my site and making it fully compatible. A must have.

Very responsive developer, helped resolve bug issues very quickly

So far so good my favorite part (Free-to-use) All these other customer account hubs cost money or if free doesn't offer much interaction. Working great for my website (Quickbuybargains.com)