DonateMate

So far, this has opened me up to a lot of scamming, and I'm being charged the chargeback fees once a bank fraud claim is issued. So Shopify is making $0.35 on every $1 donation, the donation is not being caught by Shopify fraud detection and instead automatically fulfilled, the real person disputes and I'm charged $16. My store will go broke very quickly at this rate. Thank you for sharing this — we take fraud concerns seriously and understand how frustrating chargebacks are. Card testing fraud is unfortunately a growing issue across all Shopify stores, not just those with donations. Fraudsters use small transactions to validate stolen card numbers, and because donations are typically low-value, they can slip past Shopify's built-in fraud filters. We'd love to help you get this under control. A few things that can help immediately: • Setting a minimum donation amount to make card testing less attractive • Enabling Shopify's bot protection on your storefront • Reviewing your payment capture settings We've reached out to you directly with more detailed steps. We're committed to helping you resolve this — please don't hesitate to reply. — Ben, Founder of DonateMate

we are having fruadelent donations, daily. Thank you for reaching out — we're sorry to hear you're dealing with fraudulent donations. That's incredibly frustrating. We've looked into this and it appears these donations are being added via direct cart access (Shopify's cart API), not through the DonateMate widget. Unfortunately, this is a broader Shopify storefront issue where bots can add any product — including donation products — directly to the cart, bypassing all on-page widgets. If you'd like more assistance you can reach out to me directly at support@donatemate.app or you can contact Shopify Support.

DonateMate has made it easy for us to partner with local nonprofits to support our community. The app is easy to install and use, and the developers are responsive when you need help. Thanks so much for the kind words! Love hearing that DonateMate is helping you support local nonprofits — that's exactly what we built it for. Always here if you need anything 🙌

Thanks for using DonateMate! We'd love to hear more about your experience and how we can make things better for you. Feel free to reach out anytime at support@donatemate.app — we're always happy to help. 🙏

We processed over $170,000 via the Donate app...seamless. Good to do business with them! thanks Frances

I can only recommend this app. It looks nice, professional, tidy and the customer service is out of this world! Am so happy I chose to work with this app. Ben is an amazing developer, responsive and committed to his work. Thank you for such a nice experience! :)

This app allowed us to implement a register roundup program at our point of sale & online. The developer was very responsive in helping us get up and running, and responded to our requests for assistance always within 24 hours. We are so happy we found this app!

Great solution for accepting donations - very intuitive to install and great customer support if any minor bugs or confusion encountered!

After searching for months for a donation app that would fit out needs, I came across DonateMate. It was very easy to install and integrate on our POS, but the best part was how user friendly it was on the POS for my staff to use. We are a museum and our staff is not the most computer savvy, so finding something that was easy and stress free for them to use was amazing. Thanks, Ben, for a great and thoughtful product.

Great way to add a donation option to the shop! Owner is very helpful with questions too

good product, and great responsiveness!!!

Great app! We needed something quick and easy to set up with donations for our new website and this was easy to set up and get going. We needed some help with some options and styling, Ben reached out and got things going quickly and the app works great for us! The price is right for a new non profit as well. Thanks for the lovely review, it was a pleasure working with you on your new project! -Ben

Right from the start before we even downloaded the app Ben has been so extremely helpful with all of our questions and dev needs. He was able to set the app up for us in our website exactly as we needed it and was so responsive every step of the way. The app is now doing exactly as we needed (roundup donations at checkout) and we couldn't be happier. Would highly recommend! Thanks for the review. It's been a fantastic experience working with you to build out this new feature!

Ben has been incredibly supportive with helping us to implement DonateMate on our website and making changes to fit our needs. The app is super easy to navigate and we are looking forward to sharing it with our customers/supporters soon!

Love this app! makes everything easy. Ben has also been super helpful and quick to respond to all my enquiries. Very much appreciated.

We had some issues with the POS button, but Ben was patient and helped us to find the setting we needed to update. Everything is working smoothly now. The ability to ask for Donations on the cart page has increased our donations substantially. I like it better that a popup, less obtrusive for the customer. Visible, but not annoying. We don't use the post-purchase feature because all our customers must go through the cart page.

Ben from DonateMate has been phenomenal to work with. First, the app is excellent and helps our small non-profit capture added revenue through ancillary donations made at the checkout process. But then, whenever we have needed support or customization, Ben has been available right away - and, goes above and beyond, helping us think outside of the box and taking our original idea / edit and making it much better. I highly recommend the DonateMate app because of it's functionality, but behind every app needs to be a good person or team - and in this case, the Ben from Australia behind DonateMate is worth partnering with to add this app to your Shopify store experience!

Used this app in order to collect custom donation amounts in our store – and it did exactly that. Support was also extremely responsive and helpful along the way!

Updating my review again because I ended up coming back to this app since my client really wanted the donation product feature. Though initially there were some glitches and formatting issues due to my store theme, Ben went in and fixed all these, explaining very thoroughly each of the issues. Based on my current experience with Ben and DonateMate, I highly recommend! See my previous reviews below: I am updating this review after being contacted by Ben, who has provided excellent support and stands by his product. I tried another donation app and continued to get 503 errors, so there must be a conflict within the different apps I have installed on my platform. That being said, I am sticking with a different donation platform for now, so I can't give 5 stars because I actually don't know how this one works. But 4 stars for great customer support from Ben! Here is my original review: Nothing but one error after another. Even got 503 errors in the initial onboarding process while clicking from one step to the next. Once I published a donation product, clicking the link to the product led to a 403 page not found error. This problem immediately went away once I deleted the app. Even if customer service can help, it's not worth it to experience at least 5-6 different errors in the first 10 minutes of using the app. There's something not right here. Thanks for the update, Mary. It's been great to work with you on this project for your client. It's amazing what we can do when we work together! Previous response: First of all, let me apologise for your experience; this is not the experience that people should have when working with DonateMate. I've reached out to your web developer directly to try and see if we can work this out together. I am looking forward to chatting with you. In the meantime, here is some context on your error report. If a 503 Error appears during the login for any Shopify App, it means that the app server isn't able to communicate to the Shopify API; this is called a "Service Unavailable" Error and typically happens when the Shopify API goes offline for a short period. In your case, the service was offline for about 3 minutes. The API is separate from the service that hosts the shopfront, for this very reason, so you probably didn't see any other issues appear at the time. Further, because of the 503 error from Shopify, it appears you did not complete the install process, so errors with the app are bound to happen. I would really love to make this right for you, so please jump on and book a time with me directly. Cheers Ben

DonateMate is easy to use and integrates well with the online store as well as POS. Ben offers outstanding customer support, solved my glitch within the hour! Thanks for the review! Working with you on this installation was a great experience!

This app is beyond incredible! My brand is committed to giving back in any way possible and having a product option on my shop for my customers to add a donation into their carts while shopping is game-changing! Ben, the builder of DonateMate, has been super helpful in helping me configure the app to my theme. He even took into account some of my suggestions and made the changes that I believed would help my store! I encourage any of you to give a look at my support our cause product on socialexpmnt.com. Thank you so much again and for helping us to be able to make even more of a difference!

The app does what we were expecting, and Ben (the developper) has been awesome to support us with the install since there was a little bug! Thanks Ben!

I worked with a collaborator who downloaded this app on my Shopify site but an odd HTML error kept appearing while logged in as an admin. My collaborator wasn't able to fix it. Fortunately, I reached out to DonateMate on my own for help. Ben at Donate Mate quickly fixed the error within minutes. This is the perfect app for my nonprofit! I could not find an app that fit my needs like this app. Thanks so very much! Ben you absolutely ROCK!!

Easily able to enable the app into my shopify page. I wanted to add in a donation number that can be modified and DonateMte helped make it possible. Very quick, kind, and helpful with coding. Highly recommend this app to any looking to add a donation platform on their shopify page. If you want something, but don't know how to do it yourself, just send them an email!

Hello, We tried several donation apps and finally found Donate Mate! It's an app that works really well. I encourage you to use it on a page of your site and in your site cart. Thanks to the developer for their good work! Eric

App was easy to install and customer service was amazing. They were able to troubleshoot the functionality right inside of my shop and even helped make sure my shop page still looked awesome!

Ben who works here went above and beyond to help me make sure I understood how DonateMate functions and the best use for my store! He reached out after I downloaded it and let me know an error I had made in setting it up. I am so appreciative of how attentive he has been in setting up this feature. I've had such a positive experience overall with this app! I chose to use it in a way where customers can leave a custom contribution if they want to support my overall project. My store sells my personal art and this app acts like a tip option. In Shopify the app shows up like a product which can be part of a collection, or just sold in the overall "shop" section. I'm just testing this out and thankful there is also a free option to see how it goes. I love it!

DonateMate is a great app to help with gifts and donations. Their staff is very helpful and works closely with you to get what you want. Highly Recommend! Thanks for the chance to work with you on your shop! It was a great experience!

Great app and amazing support! Thank you very much Ben, you're the best! I can only recommend DonateMate :) Cheers! Davide from www.kt-Boutique.com

I used this app to build a sort of fake Patreon site for a live music venue. In addition to subscriptions, we needed to offer a Pay-What-You-Can feature for those who just wanted to contribute outside of the recurring payments system. I looked at several PWYC apps and actually installed them all to see how they worked, how they fit into the theme, and what options were available. Each app had one or two things that I didn't like, so I picked the best among them (DonateMate) and contacted the developer to see if there was any way to change the app to fit my needs. Not only was this fella super quick to respond, but he held my hand through several changes (this is not my first website, but it is my first Shopify site, and lots of things are not where I expected them). This guy even followed up to make sure that I was happy with the changes and that I didn't need anything else. He's made my Christmas card list. TLDR: App is pretty solid out of the box but the support is A+ outstanding. Would recommend. Thanks for the review! It's been great working with you on your shop.