O: Chat buttons & Contact Form
by Quote Snap · launched
View in Shopify App Store ↗Reviews (261)
Niel was fast to help.
Developer reply ·
Thank you for your feedback! 🌟 We’re so glad to hear that Niel was able to assist you quickly. 😊 We truly appreciate your support and your 4-star review! If there’s anything we can do to make your experience even better, please don’t hesitate to let us know, we’re always here to help. 🙌✨
There were some problems when the plug-in was first upgraded, and customer service had been unable to be contacted before. Later, their customer service Lynn took the initiative to contact me. Lynn is a very responsible and excellent customer service. She took the initiative to find me and actively helped me solve my problem. Thank you.
Developer reply ·
Thank you for sharing your experience! We're sorry to hear about the initial problems, but we're glad Lynn was able to reach out to you and provide excellent customer service. 😊🌟 We appreciate your kind words about Lynn's responsibility and assistance in solving your problem. If you have any more questions or need further assistance with the Omega Messenger, WhatsApp Chat app, feel free to reach out. We're here to help! 📱💬
Great customer service, Easy to navigate Thank you to customer service agent Tracy
Developer reply ·
🌟 Thank you for the fantastic review! 😊 We're thrilled to hear that you found Omega Messenger, WhatsApp Chat app's customer service great and easy to navigate. Tracy is a gem, and we're glad she could assist you. Your satisfaction is our priority! 🚀💬🌟
Simple and practical, the customer service response is immediate and patient. Offline messages on fb and ins are not available for the time being, and we look forward to making progress on this point. This would give it a higher rating.
Developer reply ·
Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!
使用当中碰到，因FB更新导致前端图标消失。Omega定位问题比较快，在线客服很nice，问题跟进很及时。希望下次碰到类似的因为改版导致调用接口的问题，IT能及时排查跟进，并通知商家好提前做应急处理。:)
Developer reply ·
Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!
The application is good and help my customer to reach me out easily and the chat support is really nice and helpful
Developer reply ·
Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!
Diego was an excellent support team member. He helped me set it up exactly as we needed! We are excited that this app offers both live chat and the away message to collect emails for follow-up.
Developer reply ·
Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!
I just installed it. but was very easy to install and chat assistance was ready to help upon installation which was super helpful.
Developer reply ·
Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!
We have used this app for our Live Chat on our website for a long time. It works well, but does come with it's glitches. The good news is: the support is great. I will also mention that their privacy policy is unclear, which is worth noting. That being said, we have used this for months
Developer reply ·
Hi Parkit360, Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience with the privacy policy so that we can use your valuable feedback to deliver an even better experience for all users. Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app! Best regards. Kaylee from Omega team
I was able to receive a prompt response to my question and help from the team. They were able to fix the problem .
Developer reply ·
Hi Country Gal Thrift Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Kaylee - Omega Team
I use this app to engage customers at real time to address questions and concerns and it works really great. It has many nice automated features and is quite to set up. It quite helpful in making customers feel cared for. Amazing! I definitely recommend.
