GemX: CRO & A/B Testing
by GEMCOMMERCE CO., LTD · launched
View in Shopify App Store ↗Reviews (26)
GemX is an outstanding app that makes A/B testing and CRO incredibly easy to set up. It seamlessly handles traffic routing from our original ad links without any technical headaches. Highly recommended for anyone looking to optimize their store and boost conversion rates!
Very helpful tool. I has proven very helpful in measuring our website performance and improving our CR and other website metrics
Sage was very helpful and he came to me with solutions straight away. :)
Fast and effective support. App does what it say it does:)
A great app that is very easy to integrate with Shopify and has a clean, user-friendly interface. It also offers useful features such as A/B testing for pages. The support is excellent and very responsive—special thanks to Sage!
Incredible app, super super easy to test within it and its got everything you need. The support is even BETTER
Tracking is inaccurate even after 24 hours. The app doesn't collect data on orders or visitors at all. I wasted two days testing only to see results that make no sense and don't match reality. Support doesn't exist. The support app itself doesn't even work. No way to get help, no responses, nothing. Stay away from this app.
Developer reply ·
Hello bloombelle, We’re truly sorry for the frustrating experience you’ve had, especially with tracking and being unable to reach our support team. There was an issue affecting the support widget which may have prevented you from contacting us at the time, and we sincerely apologise for this inconvenience. Please rest assured that your data tracking and experiment results are still being recorded within the app. Our team has already reached out to you via email to assist further. Kindly check your inbox when you have a moment and reply to us so we can continue supporting you and review the tracking concerns in detail. We’re here to help and would really appreciate the opportunity to make this right for you. Kind regards, Auri GemX Customer Support Manager
Great app! The best part is the support. They’re responsive and genuinely cares about solving your problems.
I would like to give a big shoutout to Sage! He did an excellent job as a support representative in the Gem X app. He quickly identified my issue and resolved it efficiently. The service was friendly, professional, and very reliable. Thank you for the great support!
I’ve started using GEMX for A/B testing, and it’s been a game changer. Being able to test different layouts and ideas on product pages before investing time and money into permanent changes is invaluable. It takes the guesswork out of optimization and lets you make data-driven decisions with confidence. If you’re serious about improving your conversion and speeding up your marketing execution, GEMPages + GEMX is a powerful combo. Highly recommend!
great app
Developer reply ·
Hello Farr East, Thank you for taking a moment to share your feedback. We are glad to hear that GemX has been a great app for you and that your experience so far has been positive. Should you ever want to explore more features or need help along the way, our team will always be happy to assist whenever you reach out. Auri GemX Customer Success Manager
Very easy to use and the analytics are presented in a good and understandable way. Especially the support is amazing. They are very kind and willing to support every request.
Developer reply ·
Good day VitaNox, Thank you very much for your thoughtful review. We are delighted to know that you find GemX easy to use and that the analytics help present your data in a clear and understandable way. It also means a lot to hear that our support team has been helpful and kind. Feedback like this truly motivates the team to keep delivering the best assistance possible. If any questions come up while you continue using GemX, please do not hesitate to reach out. We will always be ready to help whenever you need us. Auri GemX Customer Success Manager
easy setup, good support. Heatmaps would be great!
Developer reply ·
Hello Heldenzimmer, Thank you for the great feedback. We are happy to hear that the setup process was smooth and that our support team could assist you along the way. We also appreciate your suggestion about heatmaps. Insights like this are very valuable for us as we continue improving GemX and exploring new ways to enhance analytics and experiment insights. Should you need any help while running your tests, our team will gladly assist you whenever you reach out. Auri GemX Customer Success Manager
Developer reply ·
Bonjour Nouvelle ELLE, Merci beaucoup d’avoir pris le temps de laisser une évaluation pour GemX. Nous apprécions vraiment votre soutien et sommes ravis que vous ayez essayé l’application. Si vous avez des questions ou si nous pouvons vous aider à configurer vos premiers tests, n’hésitez pas à nous contacter. Notre équipe sera toujours heureuse de vous accompagner. Auri GemX Customer Success Manager
Extremely helpful customer service. Very good, yet simple app. Very good overall, as were used to from GemPages. Amazing Team!
Developer reply ·
Hi Vintara, Thank you for your wonderful feedback. We are thrilled to hear that you found our customer service extremely helpful and that GemX feels simple and effective to use. It is also great to know that your experience with GemPages helped make the transition smooth. Your support truly means a lot to the whole team. Whenever you need guidance with new experiments or features, just let us know. We will always be here and ready to assist. Auri GemX Customer Success Manager
This A/B testing app is a game-changer! Super easy to set up, intuitive to use, and delivers clear insights. We've seen a noticeable increase in conversions by testing product titles, images and funnels. Highly recommended for any serious Shopify store owner.
Developer reply ·
Hello shinie, Thank you for the fantastic feedback. We are really glad to hear that GemX has been a game-changer for your store and that setting up experiments has been smooth and intuitive for you. It is especially great to know that testing product titles, images and funnels has already helped improve your conversions. Helping merchants gain clear insights and make confident decisions is exactly what we designed GemX for. If you ever want to explore more testing ideas or need any assistance along the way, please feel free to reach out. Our team will always be happy to help. Auri GemX Customer Success Manager
I have been using this A/B tester for a couple of weeks now and only have great things to say! Very easy to use, you can duplicate your main landing page straight in the app and make edits very easily. It's also very user-friendly and has great visuals to see exactly what results are happening. Customer service is fantastic, and Tony has been very helpful. Thank you!
Developer reply ·
Good day ALLAVARE, Thank you so much for sharing your experience with GemX. We are delighted to hear that you find the app easy to use and that duplicating landing pages and running experiments has been smooth for you. Your kind words about our customer service mean a lot to us as well. Tony will certainly be pleased to know that his support helped make your experience even better. If you ever need help setting up new experiments or interpreting your results, just let us know and our team will gladly assist whenever you need. Auri GemX Customer Success Manager
Great app together with Gempages. Previously we were using external websites for A/B testing and this is much more smooth. Only reason I'm not rating 5/5 is because I'm missing some features like declaring variant winner, but it's supposed to be released soon.
Developer reply ·
Hello SwedishBalance, Thank you for the thoughtful review and for using GemX together with GemPages. We are very happy to hear that the testing experience feels smoother compared with external A/B testing tools. We also truly appreciate your feedback about declaring a variant winner. Suggestions like this are extremely valuable and help our team prioritise improvements that make experimentation even more efficient. Whenever you would like guidance on running tests or exploring upcoming features, please feel free to reach out. We will always be here to support you. Auri GemX Customer Success Manager
Amazing support. Antony went above helping us get set up and diagnosing some initial issues we had with our set up. It ended up being issues on our own end. The app itself works perfectly. Currently using it to test landing pages so we can see the conversion rates.
Developer reply ·
Good day Ivory Chapters, Thank you for your wonderful review and for sharing your experience with GemX. We are glad to hear that the app is working well for your landing page experiments and helping you monitor conversion performance. Antony will be very happy to know that his support during the setup process made a difference. Our team always aims to make sure every merchant can get their tests running smoothly. If you ever have new testing ideas or need assistance with your experiments, please do not hesitate to contact us. We will always be ready to help. Auri GemX Customer Success Manager
