Kwik COD & Checkout
by GoKwik Commerce Solutions Pvt. Ltd. c/o Fineshift Software Inc. · launched
View in Shopify App Store ↗Reviews (401)
I've been struggling since day 1, the support is a ghost, which doesn't care even if the customer is willing to pay for the automation services. There is a lot of data discrepancy which these people do not provide any solution, rather give vague replies and most of the times do not even care to reply. I'm trying to find a better alternate and as soon as I get, I'll knock them off my store.
I have wasted my 10 days on this app. seriously there onboarding team is ridiculous. I have install the app and faced some issue in KYC process. For that I have raised a ticket. And shared my all the detailS. And it's bean 10 days and i have kept on receiving message that "our onboarding team will connect you shortly". And yet they have not connected me. And simply they are westing my 30 days free trial. And yesterday again i have received message saying "provide me your details again". so this how they wast our 30 days free trail... And for (Kwik cod reference ) this is my ticket id #198710...
My issue got resolved within minutes and the agent was super helpful
A great experience overall with a helpful team and quick and easy process. Thought improvement room is there, None the less a good system for checkout and login!
There are issues with respect to the implementation of app, constantly chasing the team to but no one is reverting. This is not acceptable
The customer support is insanely Good. Nice app.
It's been a year since we went live with Gokwik checkcout and we're already seeing an uplift in performance. The support team is quick and prompt.
Best customer suppport and executives like swati who helps with faster turnaroud!
Akash Mavi was really helpful in addressing and solving all our issues. We are pleased with his prompt service.
Good Friendly & very Proper & professional support from Shubham . Nailed it
Very help full support team. I like the clear an concise way of conversations with the support team (Shubham).. Thanks
GOkwik is a good app and has a good customer support , helps you solve problems immediately on live chat , also support many features that help business grow and reduce RTO by providing new features
We recently integrated GoKwik as our payment gateway on Shopify and the experience has been excellent. The onboarding process was smooth and hassle-free, thanks to the dedicated support provided by Sunil Kumar. He guided us at every step with patience and clarity, making the entire setup seamless. Really appreciate his professionalism and timely assistance.
amazing service. and the support staff is also very helpful and ready to help anytime and also quick to responce.
KWIK COD solutions are really helpful, Kaustav has explained everything in detail and we could solve all in one call.
One of the most Horrible Painfully Slow experiences using any app till date!!!! Especially the worst KYC activation and some strange CPV processes which takes 2-3 weeks and multiple steps, that we have never faced even with major payment gateways and other systems. Despite approval after such a long wait we it does not work out of the box... The app is so buggy and has no logical flow in configuring it!! If you want to set something it is not done on Shopify Dashboard and it will redirect you instead to their dashboard, and to access it, you will have to use OTP to sign in every time you want to change something. Also you will need to install two other Kwik apps along with this.
