Webkul MultiVendor Marketplace
by Webkul Software Pvt Ltd · launched
View in Shopify App Store ↗Reviews (361)
Webkul support is great. They respond quickly and always gives you a solution.
It offers great functionality, but the lack of a direct/AI chatfunction for support, a searchfunction for settings, the illogical structure of settings, and low quality layouts are serious issues. I would seriously suggest investing more in the UI.
Developer reply ·
Hey, Thank you for taking the time to share your detailed feedback. We’re glad to know that you find the app’s functionality valuable, and we genuinely appreciate you highlighting the areas where your experience did not fully meet expectations. We would like to clarify that we do offer an AI-powered chatbot as part of our live chat support, which is available 24/7 to handle general app-related queries. In cases where the AI chatbot is unable to resolve a query, an automated support ticket is generated, and one of our support agents follows up with a detailed response. Additionally, the feedback received through these interactions is shared with our AI team to continuously enhance the chatbot’s knowledge base and accuracy. To help us better understand your concerns in detail and gather broader feedback, we have shared a meeting link on the support ticket where we are currently communicating https://webkul.uvdesk.com/en/customer/ticket/view/658677 . We request you to please review it and schedule a meeting at your convenience. Let's build a great marketplace together!!- Team Webkul
Webkulhas everything we need to build and manage our marketplace on Shopify (finally!). We were fully up and running within 24 hours, and the setup process was smooth and intuitive (Thanks Abhisehk). The customer support team was responsive, professional, and very helpful at every step. Excellent experience overall. ***No calendly integration. Stripe integration is complexe/complicated. Dashboard is functional but looks outdated. Now following up with customer support.
Developer reply ·
Hi There! We’re sorry to hear that your experience hasn’t been smooth so far. At the moment, Calendly integration is not supported, but we do provide our own booking software that allows sellers to manage their appointment bookings effectively. Our support team is currently following up with you and has successfully assisted you with the Stripe integration too. We remain committed to resolving any remaining concerns as quickly as possible. Please feel free to share any additional details through your support ticket so we can continue to assist you better! Team wbekul
Sometimes is complicated with the tickets! But the chat is always super helpful and fast The app works well for both us and the designers but too often we have issues with product approvals and denials.
This is the best application for those who plan to use Shopify in a mall format.Feel free to inquire about missing functions and they will respond to your development requests. However, since the operation of functions may not have been thoroughly checked at the time of delivery, careful checking is necessary at the time of delivery. Also, please note that the smartphone display is very difficult to see, although we have heard that it is scheduled to be improved this year.
We've been using MVM for a year. While the user experience isn't flashy it does get the job done. Service from WebKul is responsive.
Very responsive customer service, although the integration with shopify still has space for improvement.
Great app to meet the needs of almost any multivendor marketplace. The only three problems I've had is that it's hard to find things, it lacks a taxonomy system, and it lacks ERP connectors. Every other need of mine has had a solution including the ability the add custom fields and layouts for my vendors. If you use it, you may notice some confusing language but this can be fixed in the Translate tab. I highly recommend this app for businesses approaching small/medium-size vendors.
My experience with this app was good, but the setup process had many components. I am also appreciative of the customer service department for resolving an issue expeditiously.
Its Really Good app helping us to connect Shopify and our website better. Giving us an opportunity to flourish our business online.
good support and great app. Have been usign for 1 year now. The support is prompt and I recoomend to anyone looking to use multi vendor marketplace apps.
After some initial hurdles in setting up the app, support (Priyanka) has helped me navigate and correct most of my issues related to the app and now I have only some programming issues to be fixed on the theme/ Shopify end. I do with the “make an offer” app would be more useful and able to be offer made, offer accepted, rejected or offer countered to make a true offer and acceptance solution but will just allow seller/ buyer to email until/ if programmed in such a manner.
Developer reply ·
Hey !! Thank You for taking out time to provide this amazing feedback. Please be informed that, Our team is in constant touch with you & assisting you in every possible manner. Hoping for a long-term business relationship with you :) - Team Webkul
As compared to other apps this app is best if you are looking for a multi vendor app but there are some features which require to be added hope webkul will add them to make this app perfect
I had an issue with getting access to my tickets and has the team attend to me instantly with detailed solutions. Thank you so much for the great assistance team :)
Developer reply ·
Hi, Thank you for the review. We are glad that we could help you. Please do not hesitate to reach out to us, in case of any issue.
We have been working with Multivendor for 8 months and everything has worked correctly. But we have had some problems in terms of updating products synchronized with Shopify that, fortunately, Webkul support has managed to answer in order to solve the problems. When the App is being updated, all changes made by Sellers are not reflected in the Shopify store, such as product removal or stock modification. So the only thing I would add to the App is an improvement in terms of synchronization in the update. Many thanks to the support team!
