AdScaled.io
by Priority Apps · launched
View in Shopify App Store ↗Reviews (2)
I received two automatic top-up charges of $43.61 and $57.29 even though my campaigns were paused. I’ve contacted support about this but haven’t received a response.
Developer reply ·
Hi Thomas, you're right about this, and I'm sorry for both the original issue and the delay in getting back to you. I've refunded both auto-charges in full and disabled auto-charge on your account so nothing else can happen. I've followed up on your email with the specific log you asked for. If the review reflects your current experience once we've closed this out, I'd appreciate you updating it. If not, that's fair too.
Extremely misleading experience. The app reported add-to-carts and checkout activity that did not appear in Shopify analytics, visitor recordings, or abandoned checkouts. The dashboard gives the impression of campaign performance without providing real transparency into traffic sources or actual Meta ad data. Based on our experience, the reported metrics did not appear trustworthy.
Developer reply ·
Hi, sorry your experience didn't match expectations. The discrepancy you're describing isn't normal and we'd like to investigate it with you. We've reached out via your contact email, please reply and we'll either explain the gap or refund your unused balance, whichever you prefer.
