RealtimeStack : Live Analytics
by Spritefish · launched
View in Shopify App Store ↗Reviews (110)
APP NOT WORKING PROPERLY
Developer reply ·
Hi - sorry to hear you are having issues. Can you please contact support@realtimestack.com and describe your issue, and will investigate immediately. Best regards, Peter
Want to be able to use it but no one responds when you submit a ticket and trying to upgrade to the basic plan and unable to. Better customer service needed.
This application does not show the number of visitors in real time. In fact, in a day, it reports half the number of visitors compared to the number of users given by Shopify or Google Analytics. In the moment when I write this rewiew, Shopify says I have 7 visitors (live view) and the app says I have none
Developer reply ·
Thank you for your feedback! Realtime View implements the GDPR requirements, and we thus do not collect stats from EU users unless they have given consent. This could be the reason that you see fewer visitors. Also, Realtime View actively filters bots that pollutes traffic statistics.
