REZ Preorder, Back In Stock
by REZ Commerce · launched
View in Shopify App Store ↗Reviews (1561)
Used to be free, then they got greedy. All currently free users will now have to pay if they exceed the new usage thresholds instead of being grandfathered in. The app works, but if you're looking for cost-effective options, look elsewhere. I do not trust an app that randomly converts to paid subscriptions not to keep raising prices on people. Update: Review was two stars originally, original text is maintained above. They reached out via my shop's contact form to explain again that my usage remained in their free tier and to offer to raise my email limit for life anyway, with no request to reconsider my review. The email was polite and personal, and I replied politely to accept the offer and stated that I was willing to change my review. I received no response, and have since been contacted multiple additional times via my shop's contact form, my direct email address, AND my instagram page, this time directly asking me to change my review. A couple of these were the exact same copy and pasted text, possibly AI generated but I can't say for sure. Needless to say, this whole thing was very weird and I am uninstalling this app. I understand trying once to contact someone who left a bad review, but multiple times and avenues crosses a professional line and I am not interested in doing further business with this company if they feel that is an appropriate way to treat customers. My original review stands: the thousands of five star reviews this app has are from when it was completely free, which it no longer is, so keep that in mind when evaluating options. Nowadays, there are many comparable options that probably won't harass you across multiple channels if you're unhappy with the service they provide.
Developer reply ·
Thanks for sharing your feedback. We'd like to provide some context: - We still offer a free plan, and based on your current usage (4% of free usage), you don't need to upgrade to use the app for next few years - We covered all email delivery costs ourselves for the past 2 years. Sending emails has real ongoing costs, so we introduced fair usage limits to keep the app sustainable. - Regarding the follow-ups, I’m sorry for how this came across. I reached 1 time out again because I had missed your reply to my first email, and I also contacted you 1 another time on Instagram. I understand from your side, receiving messages through multiple channels felt excessive, and I should have handled the communication more carefully.
App functiona are gooed help is good but the big problem with the PREORDER app is when u use the PREORDER Function with shopify payments then all local payments are blocked be aware of this i did not now and it cost me a lot of sales because people can not pay with their local payment options
Developer reply ·
Update: REZ now has a new preorder flow that works with all local payment methods, so preorder no longer blocks local payments. If you'd like to try it, feel free to reach out and we’d be happy to help set it up.
