Shipmozo ‑ Smart Shipping
by Tensor Logistics Pvt Ltd · launched
View in Shopify App Store ↗Reviews (27)
**Poor Service & Lack of Customer Support** My experience with Shipmozo has been disappointing. The service quality is not up to the expected standard, and the support team is not responsive or effective in resolving issues. There is a serious lack of proper coordination and customer support, which can create operational problems and financial losses for businesses. If you are considering Shipmozo as your shipping partner, I would strongly recommend evaluating their service quality and support system carefully before making a decision. Overall, the service and support experience needs significant improvement.
Not at all recommended. Their ticket system is very poor. No proper customer support. Any Key account manager they will assign you will not solve your queries and issues for days and when you will ask for updates all you will get is an attitude. Not at all professional. Dashboard is clean and good but do not expect them to solve any of your issues. NDR system is poor, support is poor. Atleast 18 tickets pending from past 1 week and the same amount of tickets closed by providing a out of the context response and the best part no option to reopen or reply to those closed tickets. Save your time and save your energy and choose some other platform.
Kindly Please dont use just cause the pricing is low at start their services were really good, now its the worst kindly go through instagram no of complaint reels against them before you use. My orders was delayed by 45 days with no delivery and worst customer support and even the key account manager.
It's the same as Shiprocket, COD orders will be stuck for ages and similar scams... they try every possible way just to make sure your COD shipments won't be deliver. If as a seller you don't wanna suffer huge loss please don't ship from shipmozo. Even their seller support is worst they don't help they don't listen- don't recommend
We used Shipmozo for 2 months and experience was no less than a HORROR SHOW! This should be your last go to courier on mother earth. Period.
Lost money to them. Lost a few shipments as well, they couldn't find a reason to help, ghosted for weeks.
Worst shipping aggregator experience I have ever had. Shipmozo suddenly blocked my account without any prior notice or valid reason. They held my wallet balance and several of my credit notes, which caused significant financial loss and completely disrupted my business operations. Customer support was extremely poor and unresponsive. Despite repeated follow-ups, I received no proper explanation or timely resolution. The issue was only resolved after I raised it publicly on social media. Holding a seller’s funds and credit notes without any justification is highly unprofessional and unacceptable. If you run a serious business, I strongly recommend avoiding Shipmozo. Unreliable service, poor customer support, and zero accountability. Absolutely not recommended.
Edit on 22 April 2026 :- I have rejoined them, it's been 3 months, Customer support is a lot better now, They have assigned me a KAM (Raksha) who helps a lot whenever I face any issue. Panel is much better now and easy to use. Regarding Weight discrepancies I still get few but they reverse it as per the volumetric waivers provided. 9 Nov 2009 :- One of the most pathetic courier partner, worst customer service (they will just trash talk to you, hung up your call for no reason and then you keep calling them back), they will say no Volumetric weight on selected couriers but still give weight discrepancies and charges extra according to Volumetric weight. I have more then 40 discrepancies which they won't clear and more than 12 tickets pending since a month. There panel is one of the worst panel, Even after the update all they did was changed the theme of panel all other problems are just same. You might get start working with them for there low rates but eventually they will charge you extra by giving weight discrepancies. If you receive wrong parcel in RTO they will give vague reasons to reject your claim.... Never use Shipmozo
Excellent Courier Aggregator – Highly Recommended! We’ve had a great experience using Shipmozo for our Shopify store. The platform is smooth, easy to use, and integrates well with our order processing workflow. Shipment creation is quick, and tracking updates are accurate and timely. Special Thanks to - Raksha, my account manager!
Excellent service from RM Raksha and the Shipmozo team. Co-founder Rajesh has also been extremely cooperative and supportive throughout. Quick and effective solutions were provided at every stage. Raksha has been exceptionally proactive—always available, responsive, and helpful on both calls and chat. The overall service experience has been smooth, professional, and reliable. While there is always scope for improvement, I am confident that the Shipmozo team will continue to enhance their service standards. I truly appreciate the prompt assistance, dedication, and customer-first approach.
We had a great experience with Shipmozo for our shipments. The service was consistently reliable timely and well coordinated ensuring smooth deliveries without any complications. Special thanks to RAKSHA for handling the account so efficiently her exceptional support, quick responsiveness and high level of professionalism made the entire process seamless and completely hassle free. She was always proactive in addressing queries and keeping us informed at every stage Overall, Shipmozo exceeded our expectations, and their commitment to customer satisfaction is truly commendable. Highly appreciated and strongly recommended. Thank You
One of the best shipping aggregators in India. The platform is intuitive, and the rates are competitive. Our account manager, Mr. Vishal & Mr. Vikas, is very helpful and ensures our shipments are processed without delays. Professional and transparent service!
There is always a good support from their team and understanding of work struggles we face on daily basis and they try their best to provide the best solution they can offer
all team member full supportive, quick response quick soul any issue & Very good courier rates, lower than most of them. Service and pricing far better than Shiprocket.
Excellent Support and Service! Current best in India , best pricing and service. Thanks Shipmozo!
Best Account Manager @Akash, He should get appraisal as he is working as one man army and handling such big clients.
Shipmozo provided an excellent service from start to finish. Their process was smooth, reliable, and well-organized, making shipping completely stress-free. Communication was clear and timely, and everything was handled professionally. I truly appreciate their attention to detail and commitment to customer satisfaction. Highly recommended for anyone looking for dependable and efficient shipping services Kam RAKSHA GAUTAM is very Helpful....
Have been working with Akash & Vishal, the sole reason m still with ShipMozo helped me with everything including integrations & delivery.
Shipmozo has been a game-changer for Unikubs. From day one, their platform made shipping super smooth and stress-free. The rates are competitive, deliveries are reliable, and the dashboard is easy to use even when managing high order volumes. What really stands out is their support team — quick responses, clear solutions, and zero runaround. Whether it’s order tracking, courier coordination, or resolving issues, they always have our back. Because of Shipmozo, we’ve been able to scale our operations confidently and deliver a better experience to our customers. If you’re looking for a dependable logistics partner that actually understands growing brands, Shipmozo is 100% worth it.
[July 2025] Please do not go with this app, There is 0 customer support if shipment are stuck or undelivered. We lost a lot of money as shipments were not being delivered. Their customer support team is very arrogant and provide misleading information.
The worst it can get. Wont recommend even to my enemy. 1) Not a single non delivery package was delivered in timely manner, often we create a ticket for non delivery and after 10 days of them "trying", its gets RTO. No accountability, we face our customer with shame due to them. 2) The assigned account manager never respond. 3) Many of our return package which was RTO due to non delivery is lost or in transit for 20-30 days. The worst service i have ever seen in my 5 years of ecommerce, all false promises and zero customer support. Avoid at all cost.
they have worst customer service, doesnt pickup call, they hung up, etc, they dont reply on whatsapp, give fakje promise like will pickup today and its been 6 days, shittest service ever, please dont use this if you want to deliver on time. please choose someone else like delhivery, dtdc or something like that directly
