Shopify Knowledge Base
by Shopify · launched
View in Shopify App Store ↗Reviews (29)
A lot of non EN problems. It cannot compose a complex answer correctly. It relies on manual data to return actual information. It retries data from shopify injections not from actual store policies. Problems with EN questions versus real store language. As usual.
Knowledge Base still needs a lot of foundational work, especially to be used reliably with Inbox. Content hallucination. There's no control over AI hallucination, and the tool sometimes invents answers. Test-and-learn scenarios should feed Knowledge Base more broadly. Right now they seem limited to a single conversation, when they should let the AI learn to adapt to the e-commerce store in question, for wider question coverage and training. No control over the data source. We have no way to select or correct the data source used for a FAQ, which is surprising for a tool meant to accurately represent our brand. During testing, a URL was invented, along with other incorrect data. The FAQ creation system is a good idea, but it's missing key configuration options (data source, reliability, hallucination level...) to make the tool trustworthy.
Sie ist nur auf englisch gibt keinen Stern.
Excellent so far. Perfect as it logs all the questions and queries so you can see what customers are asking. Then you can add your custom "FAQ's" to help the Agentic system fill in its knowledge gaps. It really simplifies the process for the front end Ai to help answer store relative and sensitive questions such as returns process, warranty, services and shipping information. I think it could expand into some better training fields and add more but my sneaky feeling is Shopify is already building most of this into their features as they go.
Having to manually input every FAQ was not fun.
The pre-generated FAQ answers are wildly inaccurate! Things like the brands sold aren't pulled from the product listings. One answer even claimed we offer worldwide shipping though we only have two countries active! Furthermore, the questions and answers are always in English, even if you have a different default language, and lastly, why does this app even exist? Why do we have a bunch of JSON FAQs implemented, if none of them are used?
Lack of export/import extension, all FAQ had to be added manually. No translations or localisation. Import will add 2 star and localisation another one, so for starters ok, but can be done better, especially that Shopify generates file: sitemap_agentic_discovery.xml
Very easy to install and use the frequently ask questions I believe are very accurate waiting to see what kind of traffic is obtained but so far very happy
I don't know why this App gets negative reviews? Use this App for LLM FAQ's to drive more citations and traffic. Simple.
This combination of Agentic and Knowledge Base has the potential to far outstrip Google's suite of marketing tools, and at far less cost as well. Shopify looks to be on course to compete directly with Amazon, Ebay, TikTok and the rest.
It's great that Shopify finally offers this natively! Unfortunately, the app is not yet multilingual, so it's currently unusable for us.
It works but lacks too many features to be really useful. Some examples: translations are not supported, there is no API to manage FAQs, the stats don't show the origins of the requests (OpenAI, Google, Shop.app, etc.), if your store or products don't shop up where they're supposed to, there are no recommendations or diagnostics, etc. etc., etc.
The documentation is not very clear but this is NOT a FAQ or Knowledge base that you can display in your shop. It is used by AI chat agents to answer questions that customers ask. Which AI chat agents? Your guess is as good as mine. @shopify - please update the docs and faq for this app so that others don't need to waste their valuable time trying to find this info on the internet.
Can I add all the FAQ's I created for Shopify Inbox without having to create them over again this app?
Looks great, does what it says but one question, the pre-written sections start as "The store" followed by what we do or provide. How should we structure the other ones? Should we start with the same format or can we answer as we want as log as it is concise?
