SuprImg: Anti‑theft Watermark
by Girls Who Web · launched
View in Shopify App Store ↗Reviews (18)
I do like how easy it is to use, BUT I hate that I have to constantly reapply every time I add a new product and that it doesn't do it for me which is really annoying and a waste of my valuable time.
Doesn't work right, won't watermark all images, just hangs at processing. Even paid for the upgraded membership and nothing. Zero support.
Developer reply ·
Hi there. We have not received any emails asking for help or support from you. Please share more about the issue via appsupport@girlswhoweb.com and we'd be happy to assist, as we usually are with anyone who reaches out to our team. Thanks, Giulia
This service is extremely unreliable. It replaced all my original images with wrong featured images and permanently overwrote them with watermarks. There is no way to recover my original data now. On top of that, there is zero email support. This caused serious damage to my website. Not recommended at all.
Developer reply ·
Hi Rana, we're sorry to hear you didn't have a great experience. However, to be fair, you wrote this after we replied to your initial email and were actively providing you with support. Then, you removed access to your store as we were fixing the issue. So yes, I wish we could have helped more. But I confirm your data isn't lost or permanently deleted - we have it safely stored and are happy to continue helping you with the issue as soon as you reply to our email and store collaboration access. Thanks, Giulia
These ladies know what they're doing. In three words: Simple. Effective. Time-saving.
Developer reply ·
Thank you! I am glad you appreciate how fast we make it to apply the same watermark to all product images in your store and we look forward to keep helping you.
I love this app, but I can’t figure out how to buy it
Developer reply ·
Thank you, April! I trust our support team was able to help via email to solve the issue and I thank you for sharing a review publicly.
I like it very much and it works very well.
Developer reply ·
thank you for your review! it's our aim to make the app as easy to use as possible even for non-techie store owners.
I was facing a billing issue at the beginning of this month, and honestly the support team helped me resolve this issue they were so professional and everything worked fine. Also the watermark is a gamechanger , as a Prints ( owned by me ) brand owner , watermark protects my designs from lazy thiefs who tries to take my designs,
Developer reply ·
Very happy we were able to solve your issue and help you protect your designs from theft and lazy copies!
There is no support. They state 24/7 support with a reaction in 5 minutes with chat, and mail support in 12-24 hours. After 3 days stil no reaction on chat and mail :(
Developer reply ·
Sorry about that - we've now changed our processes to make sure we can help you faster. Just email us and we'll assist quickly. Thanks! Giulia
Customer service helped me to fix an issue i had with the app!
Developer reply ·
Appreciate the review!
No customer support!
Developer reply ·
I'm sorry to hear about your experience. We actually have an active support team ready to assist you. Please don't hesitate to reach out to us directly at edwin@suprapps.com for any issues or questions you might have. We're here to help!
The app boasts a user-friendly interface that makes it straightforward to apply watermarks to your product images. Upon installation, navigating through the app and configuring settings is intuitive, even for those new to Shopify and image protection techniques.
Great service! Easy to install and manage. They don't delete your photos if you want to remove the watermarks and that is amazing. Due to the time difference, they seem to take longer to respond but they will certainly get back to you.
