Sweet Upsell
by Triangle Wave · launched
View in Shopify App Store ↗Reviews (13)
I rarely leave negative reviews, but this customer support experience was unacceptable. We used the app for two years without issue, and then it suddenly stopped showing post-purchase. Instead of investigating or offering a solution, Jack from support gave vague, unhelpful replies and failed to address the problem. Messages went largely unanswered, and the overall attitude was poor — not how paying customers should be treated. I strongly recommend choosing a different app for your store.
Developer reply ·
We’re sorry you felt let down. For anyone reading, the statement that our app “stopped showing post-purchase” isn’t accurate. Shopify's event logs and order history show the post-purchase offer remained active during the period mentioned and continued to display to customers, with impressions and conversions recorded. We’re happy to share what we can. While providing technical support we also noted several overlapping discount rules and checkout customization from other apps, these can change which orders are eligible to see an offer. We shared guidance and offered direct collaboration. As a courtesy while we looked into this, we refunded the last 3 months of your subscription. We work hard to help every merchant succeed and are always happy to walk through discount settings and app logic. Please reach us at our support email on our app page with a few order numbers you believe didn’t see the offer, and we’ll provide a detailed audit and resolution.
Best customer service anyone ever offered, if you are here seeing this review , guys honestly , learn from jaachi.okwuwolu@sweet-apps.intercom-mail.com, to break it down , imagine something as , repairing all ur issues , with 0 effort , just 3 messages , honestly , it saved my business a lot of useful time , no headache , i acc managed to end up 2 more deals during this time which are going to take my business to the next level
Pretty easy to setup and they got the devs online with me in support
Sencilla, fácil de usar y no necesita desarrollador porque contestan enseguida por el chat de ayuda.
Developer reply ·
Hello to our friends at Ellahbox. We are so thankful you took the time out to leave Sweet Upsell such a great review. We really appreciate your business, and we would like to thank awesome customers like you for your amazing support! Cheers, The Sweet Upsell Team
Cette application est vraiment simple et pratique, et pour les retours que l'on a c'est maginifique.
Developer reply ·
Hello to our friends at Goldisyou. We are so thankful you took the time out to leave Sweet Upsell such a glowing review. We really appreciate your business, and we would like to thank awesome customers like you for your amazing support! Cheers, The Sweet Upsell Team
Best app for post purchase upsell ever used! My average order value increased by 40% thanks to this majestic app! I would recommend it without any doubt :)
i used app to help with sales. it is also easy to use and helpful. just an excellent app to use for your website
Developer reply ·
Hello to our friends at Shop Bomb Shell Beauty. We are so thankful you took the time to leave Sweet Upsell such a lovely review. We really appreciate your business, and we would like to thank awesome customers like you for your amazing support! Cheers, The Sweet Upsell Team
It is the only app that I have found that effectively applies a One Click Upsell Post purchase. 100% recommendable
Developer reply ·
Hello to our friends at Pintar Números. We are so thankful you took the time to leave Sweet Upsell such a lovely review. We really appreciate your business, and we would like to thank awesome customers like you for your amazing support! Cheers, The Sweet Upsell Team
The best Order bump application that I have used! The interface is neat and clean and the customer support is always there to help
Developer reply ·
Hello to our friends at IQ Sounds. We are so thankful you took the time to leave Sweet Upsell such a lovely review. We really appreciate your business, and we would like to thank awesome customers like you for your amazing support! Cheers, The Sweet Upsell Team
