Webkul Wallet Management
by Webkul Software Pvt Ltd · launched
View in Shopify App Store ↗Reviews (41)
We have been using Webkul Wallet Management app for our Shopify store, and our experience has been great so far. The app provides a smooth wallet payment experience for customers and helps us manage wallet transactions, refunds, and credits efficiently. The setup process was straightforward, and the support team has been very helpful whenever we needed assistance. The Webkul team has been responsive, professional, and quick in resolving our queries. We appreciate their continuous support and efforts in improving the app. Overall, we are happy with the app and would recommend it to Shopify merchants looking for a reliable wallet management solution.
worst
Developer reply ·
Hey There!! Thank you for sharing your feedback. We sincerely apologize for the experience you've had. We attempted to reach you over a call to better understand your concerns. During our conversation, you informed us that you were in a meeting and requested that we email you to schedule a convenient time. We have sent you an email and would appreciate the opportunity to connect with you to discuss the issues you're facing. Our team is committed to resolving your concerns as quickly as possible and ensuring the app meets your expectations. We look forward to hearing from you and assisting you further.
Excellent customer support experience! The team was very helpful, responsive, and resolved my issue quickly. They kept me updated throughout the process and handled everything professionally. Really appreciate the great service and support. Highly recommended!
It is a very nice app with a great wallet system and useful features. Pawan from the support team helped us a lot throughout the setup process and was very responsive. The wallet and rewards features work smoothly and make customer management much easier. Highly recommend this app to anyone looking for a reliable wallet and loyalty solution for their store.
Had issue with front end for their wallet page, support was not able to fix it. waited about 3 weeks not sure what they are doing. if you are looking for some real good functioning app, this aint the one
Developer reply ·
Thank you for sharing your feedback. We’d like to clarify the situation to provide proper context. As discussed with you earlier, the requested Wallet Information Page changes were implemented in the theme that was initially shared with us, which was not the live theme. The updates were completed and communicated along with screenshots for reference. However, the changes were reviewed on the live theme instead, which is why they did not appear at that time. To avoid any confusion, our team also implemented the same changes on the live theme for one store and informed you accordingly, while clarifying that the updates for the other store were available in the shared (non-live) theme. After receiving your confirmation, we proceeded to apply the changes on the live theme for both stores and also shared a video demonstration as requested. We understand how this may have felt from your end and regret any inconvenience caused due to the theme mismatch. Our team made consistent efforts to ensure the changes were delivered correctly, and we remain available if you need any further assistance.
very helpful in onboarding....good functionalities in the app. Makes pre-paid wallets management very easy
Bestest app for the wallet management. Webkul offers all the features that sellers wanted to have in their store PLUS their support is super super responsive and friendly. Highly recommended!
Highly recommended wallet and cashback functionality of wallet app, support team is amazing and give quick resolution. great functions and available with option of manual credit reward through csv files. provide easy import and export of transactions with sample files for refrence. Must try
Highly recommended on the app, thanks for the support team for their kind support and professionalism to ensure things needed for our business.
Great support and good service thank you webkul:)
Awesome services and quick assitance
As part of the overall system, this is an app worth investing time and energy into. Highly recommend this for your customers and your website.
Amazing Support, The app works superb. They did the customisation based on my theme and supported throughput the launch
Great app - does what it promises to do. Support very helpful in setting up. Would happily use other products that they offer!
The webkul wallet has been very useful for my customers. Webkul is one of the few companies that offers amazing email support.
very helpful support staff, enjoyed it, the wallet service is very useful, happy to use this tool with shopify
I used this app to enable wallet on our store, Support team is amazing, They have made all the necessary adjustments.
Developer reply ·
Thank You for the amazing feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
I was having a hard time configuring this wallet for my website which is based in UAE, but their team came up with the right solution, and Priyanka for the wallets team got in touch with me on an online call and assisted me with each step, they were very patient and very supportive to help me setting up the whole thing perfectly.
Developer reply ·
We really appreciate the time you took to leave us this amazing feedback and for appreciating the team's efficiency !! Please feel free to reach out to us. We are just a ticket reply away - Team Webkul
Awesome app with top service, lots of functionality and very reliable. Would highly recommend. I find the team incredible helpful
Developer reply ·
Seeing that you're having a great experience using the app is the best thing we could ask for! Thanks for choosing and recommending Webkul. - Team Webkul
They helped me real fast to solve my problem and they always answered ! I definitely recommend this app!
Developer reply ·
Thank you for sharing your amazing experience. It's our pleasure to server the merchants like you. For any further help, please feel free to reach out to us. We are just a ticket reply away. - Team Webkul
Useless customer support, app not compatible in Indian Currency Sends notification before refund is generated etc
Developer reply ·
Hi, I think there is some confusion here, we have provided you the update that this will be fixed and this has been done few days back. But as you have removed the app, so you might not be able to check it. Would request you to add the app again and check again. In case of any issue, feel free to connect.
The support team is very Helpfull and gives you the best. and the App is Perfect to me. thanks. Keep going. Alaa
Developer reply ·
Hi, Thank you for the review. Glad that the app suits your business perfectly. Get in touch in case you need any help. Happy Selling :)
One of the best app i used on shopify! It worked exactly as it described. At first i found it a bit complicated to use but later i loved it because how powerful it is. You need some patience to figure it out and you have to insert a few lines of codes, but don't worry, the install instruction is clear!
