Webkul Wallet Management

Hey There!! Thank you for sharing your feedback. We sincerely apologize for the experience you've had. We attempted to reach you over a call to better understand your concerns. During our conversation, you informed us that you were in a meeting and requested that we email you to schedule a convenient time. We have sent you an email and would appreciate the opportunity to connect with you to discuss the issues you're facing. Our team is committed to resolving your concerns as quickly as possible and ensuring the app meets your expectations. We look forward to hearing from you and assisting you further.

Thank you for sharing your feedback. We’d like to clarify the situation to provide proper context. As discussed with you earlier, the requested Wallet Information Page changes were implemented in the theme that was initially shared with us, which was not the live theme. The updates were completed and communicated along with screenshots for reference. However, the changes were reviewed on the live theme instead, which is why they did not appear at that time. To avoid any confusion, our team also implemented the same changes on the live theme for one store and informed you accordingly, while clarifying that the updates for the other store were available in the shared (non-live) theme. After receiving your confirmation, we proceeded to apply the changes on the live theme for both stores and also shared a video demonstration as requested. We understand how this may have felt from your end and regret any inconvenience caused due to the theme mismatch. Our team made consistent efforts to ensure the changes were delivered correctly, and we remain available if you need any further assistance.

Hi, I think there is some confusion here, we have provided you the update that this will be fixed and this has been done few days back. But as you have removed the app, so you might not be able to check it. Would request you to add the app again and check again. In case of any issue, feel free to connect.