Koala Gear

Hello Koala Gear store admin, Thank you again for your kind words — I’m really glad to hear that you're enjoying your experience with TrueProfit! I also wanted to introduce a powerful new feature you might find helpful: You can now use Product Analytics to track the performance of each individual product in your store. This feature gives you detailed insights into revenue, cost, profit, ROAS, and more — all broken down by product. It’s a great way to identify top performers, spot underperforming items, and make smarter business decisions. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330258-product-analytics-overview Best regards, Vani TrueProfit Support Team

Hello, The videos were hidden on your store, as the 25,000 views included in the $49 plan have been fully used. We understand this may have felt quick, but we can see that there was a good amount of traffic on the store. A good number of influenced sales also came from the videos. We also understand that the next plan at $199 may feel steep. However, we do create custom plans for stores that don’t require that many views. The highest plan is mainly intended for larger stores with higher view requirements, and it’s never our intention to force anyone onto that plan. That said, we’ve issued a refund from our side. We believe it’s important for our customers to move to paid plans only if they are satisfied with the results. Please check once to confirm whether the refund has been credited successfully to your account. Please do let us know if we have done everything right by your store, or if you’d like to work with us on anything else to resolve this and move forward.