Amy Dixon Art
Canada
Reviews (2)
UPDATED REVIEW Since my initial review I have had a poor experience with the Easify app. After weeks of troubleshooting a basic function of the app, having my case passed around 3 or 4 agents, the dev team has given up trying to solve my issue (when an add-on was deleted from the cart, its monetary value stayed behind in the cart, creating an incorrect and misleading total). Unfortunately, after much work has already taken place, I have deleted the app before I was ever able to make it live and requested a refund. I gave the dev team as much time (weeks) and support as I could, but ultimately the app doesn't seem ready for all customers if it can't perform a basic function like being able to delete add-ons from the cart without issue. Support team tried their best, but their devs let them down.
Developer reply ·
Thank you so much for taking the time to share your experience! We're really happy to hear that Easify Product Options provided the solution you were looking for. We’ve put a lot of thought into making the app flexible yet easy to use, so it’s great to know the conditional logic and variant integration worked seamlessly for you. We’re also glad Anne was able to assist you quickly with your setup. She’s dedicated to making sure our users get the support they need without any hassle, and your kind words will definitely make her day. If you ever have more questions, need assistance, or even have ideas for new features, don’t hesitate to reach out. We’re always here to help and love hearing from users like you. Thanks again for choosing Easify! Best regards, Easify Team.
Overwhelming impressed with the app and the customer service. We had a long road in getting our store set up with ArtPlacer, but the team helped us every step of the way. They not only stepped in to troubleshoot when needed, but they did it happily and quickly. The app is easy to use, implement, and works seamlessly with our shop. The mobile implementation is particularly impressive, as it manages to maintain its simplicity and usefulness even on a small screen. We were worried the app might be too tricky for the average customer to figure out, but were happy to hear from our focus group testers at how easy it turned out to be for them. We were so confident with it we launched right into a large marketing event and it performed without a hitch. We had dozens of people sending us feedback about how easy the app was to use, how helpful it was to be able to visualise artwork in their homes, and it has already more than paid for its subscription cost. Can't say enough about how positive my experience has been with the app and the team. Looking forward to future updates! Thank you very much for stopping by and sharing your experience, Amy.
