Pink Julep Boutique
United States
Reviews (5)
Excellent experience. Very helpful with guiding you through the setup process on Google and Apple. Recommend to all!
Priyanshu was amazing with his expertise on this app! He walked me through everything so easily! Thank you for this amazing app! 5*
Hardly any customer support. No one to speak with on the phone. We had to piece together how it works. No tutorials to explain layovers. We did a live with what we taught ourselves and the products were not changing on Facebook when we would hit next on the laptop. We are not even sure if we are doing it correctly since the customer support we receive is "send a screenshot". Some things can't be fixed with a "screen shot" and a phone conversation would go a long way. When we first installed app we were offered a zoom call with the founder. We didn't schedule one immediately, and now we are one month in & all we are getting is email support hours or even days after you contact. Embarrassing on facebook last night using it! https://www.facebook.com/PinkJulepBoutiqueLou/videos/607921751498126
Developer reply ·
This is a very disappointing and surprising review. I went back and checked, and our customer support team had responded to every single email you sent within 24 hours. They pointed you to our overlay tutorials like https://help.getsoldlive.com/article/83-overlays They asked for screenshots since they were trying to understand the issue you were seeing. But you did not let them help you. Zoom calls are not available on the grandfathered $50/month plan you were on. But I offered you one anyway, and you did not respond. I proactively followed up with my offer to help over zoom and explained that we do not give out our personal phone numbers. But you did not respond to that either. Instead you chose to write a 1-star review It looks like your business has been banned from Facebook and Instagram. Regardless, your email address and store are not allowed to install SoldLive in the future.
Clark is great and helped get the app up and going. The boutique does birthday parties and I wanted to offer our customers online booking. However, at this time we have outgrown this app. It could use a calendar feature and ability to pay a deposit at time of booking. As well as some other feature that competitors are offering. We are simplifying our booking process and this app isn't a fit anymore.
Developer reply ·
We’re glad to hear that the app helped you set up online booking for your boutique. We appreciate your feedback on features like calendar options and deposit functionality, and we’ll take it into account as we continue improving the app. Thank you for sharing your experience! 💡
We currently use the Judge Me app for reviews but wanted to upgrade to something more. This app has the more we were looking for. We have been focusing on building our presence on Google to gain more website traffic. This app is really simple to use. We already had a Google My Business set up. All I had to do was set up the widget. Now to sit back and let the magic happen.
Developer reply ·
Thank you so much for the 5* review! We are happy to know your business is boosting! Reputon Team
