SoldLive: FB + IG Live Sales
by SoldLive · launched
View in Shopify App Store ↗Reviews (82)
This is a fantastic app. Our entire business runs using SoldLive through Instagram Lives and in Instagram Stories. Our customers are obsessed with how smooth the claiming and checkout system is so that’s the real sign of a functional platform there. Before we had SoldLive we did everything manually and so this app has changed our lives COMPLETELY. The team are also VERY responsive whenever we’ve had issues or curious if a feature can change slightly. We are very happy and definitely recommend!
WOW! What a time saver! Love the app and it's ease for not only our business, but our customers! It is an absolute game changer for sure. Joe is great to work with and makes our decision to use SoldLive a no brainer!
I have been using Comment Sold and giving a try to SoldLIve because Joe has been resolving all doubts and issues all the time. The app is really easy to use and with the new features that they have developed, we will be able to send a notification to all our subscribers every time that we go live, like we used to do with comment sold. I haven't used it yet, but I will come back with an update soon.
Developer reply ·
Looks like there was confusion about our pricing change from 2 years ago. Here's what happened: 1) You were on a grandfathered pricing plan paying $75/month + 3% sales commission 2) We got rid of the sales commission plans 2 years ago and have encouraged everyone to get on flat monthly pricing. With the flat monthly fee, you are likely saving money by not giving us 3% of your sales 3) You are welcome to upgrade to a higher sales order quota during spikes like BFCM and then downgrade afterwards to a cheaper plan. 4) None of our pricing changes were timed for BFCM. We had changed from a sales commission structure to flat fee after the holidays in early 2024. 5) You were not forced to migrate to the new plans. You were still grandfathered in for 2+ years when YOU chose to migrate to the flat monthly fee plan. 6) When you go over the sales order limit, the app continues to work for your shoppers. We just hide the non-essential tabs within the app dashboard. Hope you can understand and update your review. Having said that, we do not work with customers who expect us to continue serving them after leaving a bad review.
sa serai bien qu' on puisse choisir la langue car nos client ne parle pas tous anglais
Developer reply ·
Bonjour, vous pouvez personnaliser le salesbot pour qu’il parle en français, ainsi que tous les titres des boutons. Veuillez consulter votre e-mail afin que nous puissions vous aider à ce sujet lors d’un appel Zoom.
A Must-Have App That Truly Delivers – SoldLive is a Game Changer If you're selling live on social media through Shopify, SoldLive is not just a tool — it's the backbone of your business. I've been using this app for over three years, and I cannot stress enough how incredible it is. Other companies will make promises, but Joe and his team at SoldLive actually deliver. Before SoldLive, I would finish a live sale and spend days invoicing customers — it was exhausting and time-consuming. Now? Orders are processed automatically, and most are paid before my live even ends. The amount of time and stress this saves is unbelievable. Their pricing model is another huge win. It’s clear, fair, and straightforward — no percentages taken from your sales, which makes a massive difference to your bottom line. That alone sets them apart. I once tried another company that promised to build a custom app and help grow my sales. They failed to follow through on everything, my social media engagement plummeted, and my sales dropped by 90%. I quickly switched back to Joe and his team, and not only did my business recover — it came back stronger than ever. What really sets SoldLive apart is the support. Joe and his team understand live selling like no one else. They’re available for Zoom calls, answer questions promptly, and genuinely care about your success. They're not just a service provider — they're a strategic partner. If you're serious about live selling, signing up for SoldLive will be one of the smartest decisions you'll ever make. This app works, and the team behind it is second to none. Jillian Magee Fancy That! Jewellery & Accessories https://www.facebook.com/fancythatjewellery @fancythat12
My business has gone to another level in just a few days! My customers are raving about the layout and the ease of shopping. This is a true game-changing app that produces amazing results in such a short time. This is a cutting-edge product that is above the fold. Joe (the developer) is very patient and attentive to details, questions, or concerns that you may have. I am super excited to go live and use the sold live app. I have gained new as well as returning customers in a short period of time. You will not be disappointed!!!! (can't wait to see what features will be added next.)
I would definitely recommend this App. If you are looking to simplify your live selling.
This app is very easy to setup and use. And they were very quick to respond to some questions we had about how exactly it works since our business process is a little bit different than a normal retail store!
We’ve absolutely loved using this software! It’s incredibly easy to navigate and has been a tremendous help in meeting our needs. A major plus is that they charge a simple monthly fee instead of taking a percentage of sales, which is a huge benefit. Their team is also very knowledgeable and always ready to assist if needed. Highly recommend!
Developer reply ·
You were a great customer! All the best with you as you explore your mobile app vendor's live selling functionality. I'm just glad you're not leaving us for CommentSold! You are more than welcome to return to SoldLive in the future. In fact, I just loaded a $75 credit into your account if you decide to use us again :) Thank you for your taking the time to write a review without even being asked to!
I have been trying to get in touch with them via email for continuing to take a monthly fee even though I have opted out of their program per the email I got from them stating it wasnt a great fit because I barely used it. So why is NO ONE responding to my messages!!!!!!!!!!!!
Developer reply ·
We replied to all your emails explaining that we were unaware that Shopify automatically charged your store for our app after they froze (and then unfroze) your account. Your store was frozen by Shopify (not us) for several months, and then they automatically billed you when they unfroze your store. We refunded your charge when we learned that Shopify unfroze your store and charged you. Please check your spam folder as it does not seem like our email responses are reaching you.
Really great app, Genius actually! We've never done lives before so was trying to figure out how to do it and research lead us to this app. Which is the only app if you wanna do this as a Shopify seller as it invoices directly from Shopify seamlessly, we have automatic fulfillment set up for all our products and the orders that came through the app fulfilled automatically. We also have different variants per product and the customers received DM's on IG to select all the variants in our product sets and managed to check out without issues. I feel like I could start a live sale only business to make money with this app. Go for it!
Developer reply ·
Thank you for your review. It's amazing that you did $15K in sales on your very first live with SoldLive! We love working with Shopify Plus stores like yours that sell high quality products to a rabid fanbase. And the success you found just a couple days after installing SoldLive is more a testament of your awesomeness than our software. We're just happy we can automate the invoicing for you to take the boring work off your plate. Look forward to many more successful Instagram live sales together!
Sold Live has completely transformed the landscape of live product selling with its innovative platform! As an enthusiastic user, I’m thrilled to share how this app has revolutionized the way I engage with live streaming sales events. One of the standout features of Sold Live is its seamless integration of live streaming and e-commerce, allowing sellers to showcase their products in real-time while interacting with viewers in a dynamic and engaging manner. The ability to ask questions, make inquiries, and even place orders directly within the live stream creates an immersive shopping experience like no other. The app’s user-friendly interface makes it incredibly easy for sellers to set up and manage their live streams, with intuitive tools for uploading product images, writing descriptions, and setting prices. Additionally, Sold Live offers built-in marketing features to help sellers reach a wider audience and drive sales, including promotional banners, social media integration, and targeted notifications.
Great product, simple and easy to use, but does not allow to sell on other business platforms besides your own.
Developer reply ·
Thanks for your review. But not sure what you mean by "business platforms besides your own"? SoldLive only works with Shopify stores, and lets you sell live on Facebook and Instagram.
I switched from CS to SoldLive about 2 years ago and I am so happy I did! My customers felt "pushed" with CS but with SoldLive there isnt the excessive push to get them to shop. They already shopped my shopify website so comfortably. Plus they don't have to make an account, everything is linked through Shopify. I love the look of it when we go Live and still makes me feel "official." PLus the customer service is phenomenal! Can't recommend these guys enough
Developer reply ·
Thank you for your review! We took your most recent live and made 1-min reels from it: https://s3.us-west-2.amazonaws.com/pastors.ai/soldLive_clip_8838_17557.mp4 https://s3.us-west-2.amazonaws.com/pastors.ai/soldLive_clip_8838_17562.mp4 https://s3.us-west-2.amazonaws.com/pastors.ai/soldLive_clip_8838_17564.mp4 If these look good to you, let us know and we'll automatically make these after every live and let you post them as shoppable reels.
Overall, my experience has been good. Easy for the customers, like the scanning the item option, and it shows up on the overlay. The main issue I continue to have is certain customers on certain live sales will comment the correct number, and never receive a facebook message to check out. The next live sale it will work for them, and not other customers. Trying to trouble shoot this problem with no solution, which has constituted in a loss of some sales. Hoping the problem gets fixed, because I do like the ease of this app.
Developer reply ·
Thank you for your feedback. We understand that ensuring your shoppers follow the correct process can sometimes be challenging. To clarify, the checkout messages will work seamlessly if the instructions are followed. It doesn’t require technical expertise—just clear guidance from you to your shoppers on how to interact with the system. We’ve noticed that some of your shoppers may not be following the outlined steps, such as clicking the correct button instead of typing out options in a direct message. Providing this guidance to your shoppers is key to resolving these issues, and we’re happy to offer a final Zoom call to review instructions and address any questions you may have. That said, continued misunderstandings and frustration from you and your shoppers indicate that our app may not be the best fit for your needs. While we are committed to supporting our users, we must also ensure a positive experience for everyone involved. If these challenges persist, we reserve the right to discontinue your access to the app to save both of us unnecessary frustration. Should you decide to part ways, we can assist with uninstalling the app from our side to make the process seamless.
This ap makes selling on Facebook easy. I use to take hours after every sale and read through the comments to create invoices, now items go directly into the customers cart. My customers (mostly 55+) find it easy to use as well.
Developer reply ·
Thanks so much for your review. And thanks also for your loyalty (we see you've been using SoldLive for more than 2 years) We invite friendly customers to beta test new features, and we'll be in touch soon!
This app has transformed our LIVEs! It has helped streamline our backend operations and sales. No more trying to figure out who wants what and no more manual invoicing. This app is user-friendly and has given us back our time. Our online business manager has been working closely with Joe (the CEO), who has been super helpful! Definitely a game-changer!
Developer reply ·
Thank you for the kind review! We'd like to invite you to beta test a new feature that automatically creates shoppable 60-second reels from your live. Please get in touch if you'd like to test it
I absolutely love this app for my website and fb!! I used to have commentsold and an app, and it was a waste because my customers would always come to my website but not utilize my app. So I canceled and came to soldlive and it has been a game changer! It is so much more user friendly as well. My customers love the ease of checking out and they can subscribe to my notifications through their messenger! I’m in love!! Thank you soldlive for giving me better features at an affordable price!!
Developer reply ·
Thank you for the kind review! We'd like to invite you to beta test a new feature that automatically creates shoppable 60-second reels from your live. Please get in touch if you'd like to test it
I recommend SoldLive app, it has made selling live really easy for me and my customers!
This app is wonderful ! User friendly, works as described and also the best customer service ! These guys will answer all your question in a very short time frame
So far so good! I have been working intimately with Joe (the CEO) and Joy (customer support) and both have been super helpful. Joy responds promptly with detailed answers, even screenshots when necessary! I am pleased with the ease of use of this platform and recommend it to you, as well!
Joe & the team at soldlive truly care about their product! The customer service is fast, thorough & thoughtful. And they are ALWAYS asking for feedback on how to improve. If you sell live on social media, soldlive is a game changer!
Hardly any customer support. No one to speak with on the phone. We had to piece together how it works. No tutorials to explain layovers. We did a live with what we taught ourselves and the products were not changing on Facebook when we would hit next on the laptop. We are not even sure if we are doing it correctly since the customer support we receive is "send a screenshot". Some things can't be fixed with a "screen shot" and a phone conversation would go a long way. When we first installed app we were offered a zoom call with the founder. We didn't schedule one immediately, and now we are one month in & all we are getting is email support hours or even days after you contact. Embarrassing on facebook last night using it! https://www.facebook.com/PinkJulepBoutiqueLou/videos/607921751498126
Developer reply ·
This is a very disappointing and surprising review. I went back and checked, and our customer support team had responded to every single email you sent within 24 hours. They pointed you to our overlay tutorials like https://help.getsoldlive.com/article/83-overlays They asked for screenshots since they were trying to understand the issue you were seeing. But you did not let them help you. Zoom calls are not available on the grandfathered $50/month plan you were on. But I offered you one anyway, and you did not respond. I proactively followed up with my offer to help over zoom and explained that we do not give out our personal phone numbers. But you did not respond to that either. Instead you chose to write a 1-star review It looks like your business has been banned from Facebook and Instagram. Regardless, your email address and store are not allowed to install SoldLive in the future.
I love this app! The automatic daily posting of products is a huge time saver for me and going live is so easy! The support staff is great to reach out with any changes or updates and helps me decide which ones are best for me and my shop. I can’t say enough good things about this app! THANK YOU SOLD LIVE!
Developer reply ·
Thank you for your review! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I love using this app & the team! The are so helpful , even when there is an issue or have a question!
Developer reply ·
Thank you Rachel! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I really enjoy using SOLD Live. At first it was a bit confusing trying to understand how to get my customers to subscribe but once I got that done it was pretty easy. It makes my LIVE SELL events much more easier.
Developer reply ·
Thank you Crystal! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I'm not a "review-writer". I should be, but honestly running a business is busy work and I don't take the time like I should. That said, I wanted to share my experience with Joe & the SoldLive app because of the valuable impact it has had on our business. We have a unique selling model with a network of affiliates across the US. This is the only social media live selling app that has successfully met our needs and worked with our other systems (shopify, commission apps, etc.) how we need it to. This is in large part to the hard work and extra time that Joe has dedicated to help us tweak it to our very particular specs. Not to mention the many built-in features that allow for lots of options. I am incredibly appreciative of the time he takes to help us and his willingness to always hop on a call and flush through our issues or needs in record time. He is creative and always thinking about what's next. I love how this app has helped up to grow our business and am excited for all of the potential it has. Our customers of all ages are able to understand and utilize the comment-selling features with ease. They are also always working to add new features or benefits. We are a small company that does not expect this level of individual support so we really value developers who see us as more than just a subscription. Thanks Joe!
Developer reply ·
Thank you Gina! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
Love this app! Worth every dime. I like the automatic posts on my fb business page and facebook group too!
Developer reply ·
Thanks so much Christi. If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I love this app and what it provides. It makes owning a business easier by giving you an automation that is easy to use. It makes navigating social media a snap because I do Not have to actually post and invoice daily. Sold live does it all for me!
Developer reply ·
Thanks so much Joniece! If you'd like to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I never go live, as in absolutely NEVER. But that's the best part about this app. I use it in my VIP group for destashes, VIP only items, etc so that I don't have to manually invoice anything. It's amazing and Joe is always there to help almost immediately. He is willing to research and customize features as well. He's always looking to improve the system and resolve any issues.
Developer reply ·
Thanks so much Jordin! If you ever want to have a zoom call with the founder of SoldLive to discuss your group sales, please reach out to the support team and we will help you schedule a time with him.
We have used SoldLive for a while now and we love (as do our customers) that you don’t have to make a separate account. Everything comes straight to your messenger which makes it so easy! Any time we have an issue, Joe jump right onto a zoom call with us to trouble shoot! The overlay feature has been a game changer for us as we don’t have to repeat the “number” for people to claim
Developer reply ·
Thanks so much Acacia! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I have been using SoldLive for over a year and it is one of the best business decisions I have made. This app saves me so much time from manual invoicing. Joe is extremely helpful and always coming up with new changes to the app to make selling easier. My customers love that I can go back to verify whether they have previously purchased an item. I wholeheartedly recommend SoldLive.
Joe is absolutely phenomenal! He’s efficient and professional. Any issue I’ve ever has been resolved. Any inquiries are always answered via email and the system itself is so convenient
If you sell live on Facebook this app is the best. On average my live sales generate 30 to 60 sales. It use to take me 2 days just to bill my customers. Now I am getting paid for orders within minutes after the live sale ends. My customers love the fact they can see what they purchased right away. I no long have to decide who gets the item when I only have a few. Joe is very helpful, answered my questions very quickly. So many great features! With the time I save I can do more sales!
So far, so good! Easy to use and super helpful support - quick and seamless setup. I highly recommend this app.
We are really liking the SoldLive app...we are former CS users and our customers like that they can comment a number and not have to put their size out there. We like how easy it is to use and know that this app will just keep getting better and better. We have a few requests and once those are added this will be a 5-star app!
I've been using SoldLive while selling #SuperCute accessories on Facebook and Instagram (@AccentMyOutfit) for some months now. It has made my invoicing SUCH a breeze! My customers can watch their carts while they shop and. Heck out at their leisure without waiting for me to send the invoice. I love it!! Joe is always super helpful and available to answer my questions or even do a minor customization to make selling easier for me. Highly recommend!
Best app ever. Try it and you will not regret it. Joe also offers the best customer service. It saves time.
I wish I would have known about the app sooner! Since having the app I have regained my time spent invoicing customers. No More Invoicing!! Now the app does it for me automatically as customers comment their numbers. It's a gamechanger for my business and I'm thankful for the customer service provided by Joe. I had a few hiccups getting started but now that I'm in, no regrets! Get started now.
I know what you are thinking, "Why do I need SoldLive?" For me, SoldLive has single-handedly resolved my invoicing issue without me having to hire someone. The only thing I have to do is scan each item while I am live and educate my customers to drop the desired number in the comments. The app does everything else!! I especially love the option to have unpaid invoices automatically canceled after a specified amount of time. Just...AMAZING!!!!!
Updated review: I have been with SoldLive since seems like the beginning and I am absolutely blown away by them. They have continued to make improvements and I will say all of the improvements have made an impact on my business in a positive way. I love how it is connected to Shopify and my customers have no issue using this system. I am very happy with this app. Last week it worked like clockwork. I sold and believe it or not my customers paid in full by my 11 pm cut-off time. We had all items bagged and ready to pick up by 11 pm and I was home. Saves me time on invoicing and bagging items just for ppl to forget about invoice and not picking up items. Joe is always an email away to if you have any questions and is always super helpful.
We went with SoldLive because it was going to be easier for our customers to use without resigning up to another app. We had some glitches at the beginning that may have been operator error but Joe was so patient and worked with us on Facebook to help streamline the audio/video. We love to support new small companies.
Best app out there! This app alone has saved me HOURS of time on invoicing and made it much easier for my customers to claim. No more jumping off-site and taking a hit on sales or huge app fees - Sold Live is everything you need to help your customers buy quickly and easily.
I am happy with this app. I resisted the technology for a long time, but my live sales took too much time with invoicing. This app is simple to use and the staff is helpful, responding to questions quickly.
This app has helped me auto info is for my livestream sales and made it efficient and saves me time processing orders. Only thing I wish I could have control over is adjusting the picture to fit the preview overlay better
This has been an extremely helpful app that allowed us to pivot from brick and mortar during Covid, and continue our business without stopping during the closures, the shutdowns and our eventual store closure and physical move. Through it all, we did live sales on FB with SoldLive and kept on going. 2.5 YEARS later, and we have shifted primarily to become an online store and Facebook Live sellers, AND we are still in business despite numerous challenges! Our entire staff says THANK YOU, JOE!! You've been an amazing and responsive app owner, always ready to help and problem-solve, and reassure us, especially as our business was dependent on online and FB sales for a large measure of time. We are excited to see this new shift to include IG, and hope to continue with you as you grow for a long time!! Aloha and Mahalo from The Bead Gallery, Honolulu crew!
I had been researching for commenting systems to help me streamline my invoicing plus to serve as an easy transition for my customers. After six months I decided to try SoldLive. It was the best decision for my business. It is very easy and simple to use. I recommend SoldLive to any busy that uses social media as a shopping platform. It is a great administrative tool to assist with back-office functions. Joe and his team provide excellent customer service and provide one on one zoom trainings as well as YouTube videos. Thanks again, Joe for this simplistic commenting and messaging system! Jackie Brown, Divaz Runway.
SoldLive has been a great addition to my Shopify website. The automated draft invoices, reminders, and waitlist capabilities have saved me an enormous amount of time to be able to do other things with my business. The installation of the app was very simple and quick and I have been able to use the app with no issues.
Absolutely AMAZING! I chose this over commentsold because customers do not have to register, they checkout directly on my website! Which is great for up selling! Customers love it as well!!!!! I’m am soo impressed that I have direct communication with Joe. That is seriously HUGE!
I use this app to help me with my invoicing process. I love this app because it saves me time, and because it's directly connected to my Shopify store I can go live and send traffic to my store all at the same time. I also love that I can choose a day and time that all carts will expire, and I can have all numbers match my sku (location) numbers here at my warehouse to easily find product while filling orders, but I ultimately love this app because my customers love it. My customers love that they don't have to register, and they love being able to see and alter their carts as they wish, this helps them to remember what they have claimed and to know where they are in their spending budget. Thank you Joe for your patience and time with me, you are awesome ! I definitely recommend the SoldLive app!
So far we out store just signed up and our clients love the app. The fact that we don’t have to manually invoice every customer is a game changer! Joe is most helpful and respectful of time. Thank you
I have been using this app for almost a year. I love it because I go live on Facebook and have a Shopify website. I don’t have to worry about double selling items because when I seek it on my Facebook live. The app will update my inventory on my website.
This app has turned my invoicing process into a breeze. In the past I would hand invoice customers. SoldLive does all of the heavy lifting for me. My customers also love the app and its ease of ordering as well as having more control over their purchasing experience. Customer service, Joe, has been top notch. I would definitely recommend SoldLive for your live sales business.
Really great app and the support has been fantastic. You feel like you have a partner helping your business.
What do you like best? This app is easy to navigate. Simple to set up and any issues we have, Joe is quickly to respond. Highly recommend buying the scanner. It will change your life!!! Saves time and energy which makes your lives run so much smoother. We've been using this APP for 9 months and it's the perfect addition to my store, customers love it as well- So much that they have nicknamed the system "Robo Roots". Customer service on their end is exceptional, always head of the game and looking to improve. Very satisfied and highly recommended. The features are always updating to satisfy everyone's needs. What do you dislike? Any issues that we've had, Joe has found a way to fix it. The only set back is our customers can't shop our live and the website at the same time with the same cart. If you're hesitant about this APP, don't be. DOWNLOAD NOW.
This has been a game changer for my business! Zero invoicing needed!! Super easy for the seller and the customers. Joe is incredibly helpful while launching and making sure everything works. He is always open to feedback. This is a must have app!
I love the simplicity of the system. It has been a game changer for my business and has saved me so much time on invoicing/shipping/fulfilling orders. I love that my customers can check out at any time as well as holds their cart for the extended period. I was looking at other systems similar to SoldLive, but couldn't justify the price for the features. This is at a great price point with some great features!
We have tried several apps for selling on FB. This has been the best one we have tried. Their pricing is affordable for smaller boutiques! The overlays are professional and the dashboard is easy to manage. They are open to suggestions for improvements and cannot wait to see what else they can do! If we have had any issues, they have been very responsive to fix! We are so happy to have found this app!!!
Boss Beauty Bling Accessories Very user friendly. Support is always available and ready to help. My customers comment, get a msg, their cart is started and they checkout after my live show. No more tedious individual invoicing. No more missing a sale because I didn't see a comment in my Facebook group. I have more organization with my inventory now and I'm able to see what my customers are buying. The app integrates with Shopify. I can do everything I need to do for my business all in one place. I am enjoying the ease of this app. It's a game changer for my small business.
Joe & the Comment Selling team is amazing! The most excellent customer service. Always prompt in helping resolve any questions or answers, and checks in to make sure everything is running smoothly. The app itself is fantastic! Very streamline, easy to use for both the retailer and the customer, which allows more interaction with your customers. Saves a massive amount of time invoicing, and keeps inventory counts up to date. The new live overlay for selling is another amazing feature that keeps the online/live shopping experience fun and simple!
This app has been so helpful to me as a small business in aiding with live sales, I found the price afordable for smaller retailers and the help desk is very quick to respond with any questions Ive had! They also check in periodically to check in on the efficiency of their app. Give it a try! I'm glad I did!
Highly recommend this app for live selling! The automatic invoicing is smooth & I notice my customers pay sooner!
UPDATE 4/9/21: We were privileged to be a part of their BETA program for overlays and just did a live shopping broadcast last night using their new, very easy to use overlay functionality from our phone. Previously we were streaming through OBS with hi-res webcam (if you don't know what that is, it's not important), but not only is it so much easier using a smart phone, but we no longer struggle with the focus issues of a webcam. So-- if you're a retailer and not doing live shopping events, you really need to explore this great alternative sales channel that will add a new revenue stream that is too valuable to pass up. We just jumped in and we've been building a loyal audience with our weekly broadcasts. What we've found is not only are customers enjoying purchasing during the broadcasts, many customers become aware of the store by virtue of the fact that we do these broadcasts. Keeping your customers engaged is so important and this is just one more GREAT way to do that. Oh- and Joe/Lars have been absolutely awesome in both answering questions and being immediately responsive when needed. Love love love this tool! You will too! We just did our first FB Live event using this app and it went surprisingly well. We've considered Comment Sold as many of our retail colleagues have decided to use. As we are a Shopify store (both web and POS), sending customers to another platform as Comment Sold was not something we wanted to do. That's what's great about this app - it keeps everyone in the same ecosystem. From the customer side, it seems everything went smoothly. On our side, we had full transparency into carts as they were being built. What we discovered was that we could edit draft carts for the few customers who had problems (wrong variant, missing a product that wanted, etc.) The reminder messages to customers appears to have been effective as we only had one customer not follow through with checkout. Sold.as FB's fee is reasonable compared to Comment Sold and I've found their support to be very responsive and helpful. Mellow Monkey fully recommends this app to anyone looking to manage orders on Facebook Live. If you're not already doing FB Live shopping sessions, you're missing out on a nice revenue stream to complement your B&M and/or web business. Just jump in and give it a try! We did! www.mellowmonkey.com
Love this app! There was a bit of a learning curve in terms of how my POS software integrated with Shopify and then the app...infact after the first 2 weeks I got frustrated and hastily said I wanted to cancel. Joe was awesome and helped me to trouble shoot. Weeks 3 and 4 have been amazing! I am so happy I stuck with it! This has saved me hours and hours of time doing manual invoices! Get it and stick with it. You will not be sorry!
I love this app! It works for both my live sales and my regular wall drops. My customers add multiple items to their carts through comments throughout the week across different posts. The app holds everything for them in their carts, and they check out at once for everything. So simple for them! And it saves me a bunch of time not having to make draft orders for comments and keeping track of who claimed what and then hunting people down to pay their invoices.
This app has provided the ease my business needed. From auto populating tags, to the ease of customers commenting, and then being directed right to checkout has been great. I did have a learning curve when it came to adding products with multiple variations, but once I figured it out it has worked great.
App was easy to setup and our customers love the convenience. We were doing live sales and manually processing every order before we found this. Saving our team lots of time and lots of hassle. If you are selling anything live on Facebook you should be using this app!
I redownloaded this app a few days before my life and it worked effortlessly. I was happy to see my update suggestions were implemented. This was foreign to my customers but they caught on quickly. Joe is extremely hands on and helpful with assisting you with any issues. I highly recommend this app.
I am loving this app! It's saved me loads of time. I have heard from my customers that they love the checkout system. My favorite aspect is how all of my inventory is streamlined. I've used it for live sales, as well as for selling during my lives as I've created projects. It makes it so easy to tell customers how to get my products. In addition, it takes people TO my website, which often results in them purchasing additional items. The only thing I am sorry about is that I didn't find this app sooner!
I LOVE this app! Easy to set up, easy to use, customer love the convenience of being able to comment exactly what they want as well as pay there invoices as soon as the show is over! Thats one of my favorite features as well! I don’t have to go back and invoice everyone! I would recommend this app to anyone!!
This app was super easy to set up (and I am not techy at all!). It works extremely well for live sales and customers receive invoices within seconds. The first few sales I had my laptop up to verify customers were receiving the messages, and everything worked flawlessly. I love that customers can also claim and get an invoice right away from replays -- waking up to paid invoices is super cool! Reminders have also helped convert claims to sales, which is awesome! My customers have had a really easy time using the system, and they pay invoices before the live is done or right after I hop off. This means when I finish my live sale I can instantly start shipping instead of having to take an hour to send invoices. It would be really cool if there was a way to print a label for claiming to show during the live or if the claim info was visible on the screen when showing an item. Customers have struggled with typing everything exactly as needed in order to get the claim message (especially with 2 variants -- size and color). Customers will put a space or skip a space or type the size incorrectly. A visual cue would really help with this. I would also LOVE LOVE LOVE it if this app worked within Facebook Groups for both live sales and comment claiming from photos. Overall, I love this app! It's super easy to use and has helped streamline the live sales experience for both myself and my customers. Thanks so much!!
Very easy to use! Makes your life so much easier! Joe is super attentive and helpful! Highly recommend!
I ABSOLUTELY LOVE this app!!!! It was so easy to connect and begin using, and it has helped me increase my sales tremendously! I was looking for a way out of invoicing, and this was the perfect fix! Now I can obtain sales on my live shows, and well as my posted photos, easily! My customers love the app integration as well! Some of the great feedback includes.."I love how I don't have to register to begin shopping", "My cart was available right in my inbox, WOW!". Another plus is that there is in app assistance with very fast response. This app is a business changer!!
I LOVE this system. It is not cumbersome or complicated as some alternatives are; no synching inventory or having to deal with accounting/money in several places. Way easier for customers too!! I love that it keeps customers on my site and they don't have to agree to anything or sign up or anything like that. They are used to the ShopPay and checking out on my site, and this allows them to continue to do that. I have a brick and mortar too and this allows all my inventory to seamlessley synch, all my customer/income data to be in one place and that is just a beautiful thing! This is just so simple I'm excited to have found you. I look forward to the features coming!
Developer reply ·
Thanks for your review! Yes it doesn't make sense to adopt a separate shopping cart system along with a separate mobile app just to do your live sales. Our goal is to automate your current workflow, and not make you or your customers change existing behaviors. No Facebook jail ever with our app either :)
So 1st of all...I literally was about to start selling using a different service that shall remain nameless but wanted 5% of my total sales in addition to the monthly fee. It took me HOURS to set that thing up and it was going to be EXTREMELY challenging to use with a heck of a lot of prep work. I'm a mother of 5...time is something I don't have. AND THEN I FOUND THIS APP! #GameChanger !!! So simple! So easy! So efficient! This is ABSOLUTELY the way to go! Not to mention the OUTSTANDING support! Every question (and there were lots), every concern was answered promptly. I am so grateful for this amazing tool! I was able to show/sell more jewelry & interact with my customers more than ever. Save more time & make more money. My customers are extremely pleased as well. No more waiting for an invoice. The process was seamless! I highly recommend this app!
Developer reply ·
Thanks for your review and spreading the word to other Paparazzi consultants. I think we now have as many jewelry live sellers as we do clothing boutiques thanks to you :) And thank you also for the testimonial that you privately emailed us. It was very touching, and we passed it around internally to motivate us to keep improving the app for entrepreneurs like yourself!
I love this app! I was looking for a live selling app that would integrate with shopify but not break the bank! This is the easiest thing to use & I've had no problems so far! Highly recommend! Not having to invoice after a live sale saves so much time!
Developer reply ·
Yes it doesn't make a lot of sense to have both Shopify and another shopping cart system that you have to pay an arm and leg for. I only recently learned how expensive the other system is :) Thanks for pointing out how easy our app is. Everyone is surprised when they realize comments start working on any post once their FB page is connected!
This app is becoming a game changer for me. Along with Shopify the integration of this app is helping us add sales and cut down on invoicing manually. It is saving me HOURS of time. We use it for our daily product drops on Facebook and during our FBLive sales. It's so easy and Joe is amazing to work with. I'm telling you it is a GAME CHANGER!!!
Developer reply ·
Thanks for your review, Sara. I'm so happy to hear we are saving your hours of invoicing after each of your lives. Also wanted to give you an update on your request. You can now have your folks comment with the variant inside the comment itself now (ex "sold #101 large") so that they don't get distracted from your live sale to answer a question about the size they want. Either "sold #101" or "sold #101 large" now work :)
I’ve only been using this app a short while but it’s soooo easy!! The support is amazing and everything syncs with Shopify! From the sizes, color, everything! Literally you just have to post in the tagged section and customers are ready to shop! I’m very happy I found this app!
Developer reply ·
Thanks for your review. I'm glad the app was super easy to set up for you. And we are so happy to serve boutiques like yours! Our goal is to save you hours of going through your FB comments to make draft orders and send out invoices. Let the app do all that manual back-end work for you while you focus on showing off your products to your audience :)
This is the third or forth app I have used from this company and it does not disappoint. Finally a way for customers to quickly purchase an item from Facebook that works seemlessly with Shopify. I love how you do not need to do any other steps and there are no accounts to set up etc for the customers. Just a simple BUY ___ and it sends them a message! 100000% recommend.
Developer reply ·
Thank you Tara Lynn. Appreciate all the feedback you've given us to make this app work well for boutique owners and FB live sellers!
If I could give 10 Stars for this app I would. I've done a ton of coding in my store and this is one app that is absolutely perfect as is. I put this app through rigorous test to make sure it's perfect for my customers. Results.. passed with flying colors. What impressed me the most was that I did not have to code anything to change and of the text, the app gives you options to chose from to change how you want things to display. I could go on and on but all I can say is, try it you will not be sorry.