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Reviews (2)
We worked for 5+ months together and it was a big waste of time and money. They were never able to surpass our own Lookalike and even Broad targeting audiences. They don't have a close follow up with your account and they will let you spend $450 USD with 0 sales (my usual cost per purchase being around $80 USD), that's how bad they are. You'd be better off just launching campaigns by yourself even if you have 0 knowledge about digital marketing believe me...
Developer reply ·
We’re sorry you felt this way. But we do want to clarify: we worked together successfully for more than three years, delivering consistent results and growth. Just because performance dipped for a single week does not erase the progress we built over that time. Ups and downs can happen in e-commerce, seasonality, campaign structure, and external factors all play a role. Our goal has always been to maximize performance and keep communication clear, and we’re proud of the results achieved throughout our long partnership. We wish you the best moving forward.
Worst experience ever. Although we opted for the Premium plan, they made us wait 5 days for an app that has missing translations, false translations and our website's usability and speed went down considerably. We are shocked to see how this app can have so many positive reviews. I think most of its users don't speak any other languages. "Check out" was translated as "Vérifier" in French which means verify. Apps are not translated, doesn't integrate well with Shopify Markets. The support is terrible and slow. An overall catastrophic experience that made us loose a lot of revenue during 5 days due to bugs, errors and mis-information. We were promised 24-48 hours, then a specific day and none of these delays were respected. Unprofessional, unethical and uncaring -> worst experience with a Shopify App. EDIT: They didn't even delete their code after saying that I wanted to delete the app, they basically just sent an article on how to delete left over code, worst way to treat customers!
Developer reply ·
Hi Alper, I'm Maria and we are deeply sorry for your bad experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we will recheck carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation. 2. Based on the main issue with translation, as usual our app will work properly and is compatible with most of the current themes, however with strange theme as well as special theme, if it's not working with our app, we need to check it further and try to adjust or even if customize it manually to work with our app, we're here willing to help and try our best, we did not want to give up anything immediately if it's out of our control, so it's the main reason why we need more time to check and I highly appreciate your empathy in this situation I have seen that one of my colleague is reaching out you but unsuccessful, please check your email and the relevant channel for further support. Looking forward to hearing from you soonest Regards, Maria Transcy - Translate Language and Convert Currency
