immunizeLABS
United States
Reviews (4)
run... something is always breaking. no chat or phone support. just email. document the issue and send the email. several days later you get an email from them for more screen shots of the problem... rinse and repeat taking weeks to get anything resolved if at all
Developer reply ·
Hello there, Thank you for your feedback. After looking at our records, we received 2 different tickets from your account, and for both tickets, one was replied within 13 minutes and the other ticket was replied within 20 minutes. We also have a really strict policy of replying to any ticket within 12 hours, and this hasn't changed in the last 2 years. We aren't quite sure if you're referring to our app, our support has attempted to reach out to you over a phone call but it got redirected to a voicemail. We will continue reaching out to you personally to resolve any issue you're facing swiftly.
After using them for 6 months, i have changed my rating to 5 star. The technical team really knows their stuff and will roll up their sleeves and help resolve whatever issue you are having. They are 100x better than shopify support (useless other than basic stuff), even better than klaviyo support and they are pretty good. The most important thing about shogun support (get the paid support, Worth more than the tool!) is they can execute! They can save you countless hours in trouble shooting. Whatever they cant do is usually a limitation of the tool shopify third party connection. They will try hard and thats what sets them apart. Best support of any app in shopify store. Keep in mind that most limitations are due to the shopify ecosystem… App is promising BUT I don't recommend it at all. If you even look at any production file in the editor, it will trash the theme and page look. You have to import into the editor. So you can't simply edit a page and it becomes a pain in the ass because the editor is not allowed to add code to the page by shopify. Thats why you have to import. so if you forget and go to a published page and open it in the editor, its trashed. Oh BTW if you use Rewind Backup app to restore the damaged file, it doesn't restore it because the extra code was added by Shogun. What it does do is restore the text that was saved... so you have to look for the code that was added and remove it.
Developer reply ·
Hey Pascal! I think Charles reached out to you, but it appears that this code is actually not coming from Shogun. All Shogun related code should be contained within a div with the class .shogun-root, and this piece of code is not. It appears to be coming from your theme. The issue was found in product.liquid file. We have gone ahead and fixed it for you as a courtesy. Shogun itself leaves a very light footprint, it's only a couple lines of code, and is easy to remove. This is one of our differentiators. Let me know if you need any more help :) - Nick (Cofounder, Shogun)
worthless unless you pay. there are much better apps that do much more for less $. They say that you can manually fix broken links but that's not true because when you go to the app, they hide the link and only show it if you upgrade.
Developer reply ·
Hi there, Thanks for your feedback. Sorry for the inconvenience the app caused you. The first time you install the app, the app will detect the broken link in your store. And you could redirect them. Then the app will monitor the site and detect the new broken link in real-time. And you might need to upgrade so you could see them. It's premium. But you could still get these 404 links by daily email report. And you could manually redirect by Create a Redirect, no limit. We might not clearly ourselves, sorry about that. Feel free to let us know that if there is anything we could do for you. Regards, Chil
I wanted to create tabs in non-product pages which no one else can do. They sent me the code to do so and it was easy. They also responded in 1 day.
