Stamped Reviews & Loyalty
by Stamped.io · launched
View in Shopify App Store ↗Reviews (3733)
Great app with lots of functionalities, widgets and integrations, now much better than loox in our opinion. Eslam is their most efficient employee, he helped us a lot. Recommended.
Contacted support and received a reply from Joel who worked out the issues and solved the problem for us. Feedback was great and the fix was quick.
Anthony at Stamped.io was extremely quick and very diligent in sorting the problem. I gave overnight access to my site and when I awoke in the morning to my delight the problem was resolved. Thank you
We’ve had a great experience with Stamped so far. The platform offers many useful features, but what has stood out to us the most is the quality of their customer support. Whenever we have questions or need help with a specific setup, the support team is always attentive, helpful, and willing to look into the details for us. It’s reassuring to know that we can rely on their support while making the most of the platform. We’re looking forward to exploring and using even more of Stamped’s features going forward. Highly recommended!
Hi team,I’m writing to you because we recently had to uninstall your app, and I really wanted to share why. We used and loved your app for 4 years, so we’re truly sad to leave.Unfortunately, it recently started glitching. Review requests weren't sending for months—meaning we lost a lot of customer reviews—and we also noticed bugs with how reviews were displaying. When we reached out, we only got a bot reply, which was quite frustrating.Since the app is now uninstalled, we can't open a support ticket through Shopify anymore, but we noticed we are still being charged for the monthly subscription. Hi there, and thank you for four years of trusting us. You should never have had review requests silently fail for months, and you should never have hit a wall when you reached out for help. Our in-app assistant is meant to hand off to a live agent and it clearly didn't do its job for you. That's on us, not on you. Regarding billing: I can see an open discussion with Tania and we have processed your refund and stopped the subscription. If anything is still showing on your invoice, reply to that email and we'll sort it same day. We just wanted to say sorry properly, and thank you for telling us plainly what went wrong. If you ever want to take another look, we'd love the chance to show you a very different experience. Warmly, The Stamped Team
Updating 8/25/26. As always, the Help Team (Sandy, this time) gives very fast service and never makes a merchant feel silly for asking ANY questions. They follow up clearly and thoroughly. Updating 6-19-25. Again Stamped came through with correcting an ongoing issue! Their support team is superb! I cannot believe how effective Stamped is for increasing reviews! In a short period of time the number of Reviews have increased very noticeably! Stamped has made a huge difference. What more could you want from one App? I don't even use half of their services--as my shop grows, I'll definitely ramp up to the various services they offer. GREAT VALUE! I was using Shopify Review App--and received 20 Errors from Google recently--and it was all attributed to Shopify's free review app. Couldn't get the app Error straightened out so I knew I'd have to change-which made me nervous to change horses ! SO HAPPY I DID!! Stamped took it upon themselves to export/import existing reviews. Wow. This is worth every penny. For those of you hesitating to change Review apps--Go for it. Make the switch to Stamped!
Developer reply ·
Hey Charlette, Thank you for your review and kind wordsQ We're glad that you're loving our app, we really appreciate your kind words of our support team! We've coded our widgets such that they would have a faster load time, and our review email feature makes it easy and automated to collect reviews from your customer, we're happy that you likes our features :D We hope you'll have a great time collecting reviews with Stamped.io and thank you again :)
Wieder kann ich sagen *****: Wenn es 5 Sterne geben würde, gebe ich 6 Sterne ;) Ich kann diese App nur empfehlen. Sie funktioniert super und der Support hilft unverzüglich. Sehr nett und kompetent!! So schnell habe ich einen Support noch nicht erlebt. Und dann alles richtig verstanden und umgesetzt. Obwohl ich auf deutsch geschrieben habe. ;))) Vielen Dank für Eure tolle App und Eure Hilfe, LG aus Münster Corinna von DENKBAR FRECH … es ist einige Zeit vergangen... ich brauchte heute 2026 eine Antwort wegen einer Abrechnung. Auch diesemal kann ich erneut sagen der Support ist extrem schnell und sehr freundlich weiterhin 6 Sterne wenn es nicht nur 5 zu vergeben wären. ;) Vielen dank COrinna
The app was very easy to install and customize to perfection in about 30 minutes. I didn’t have any problems at all. (No html coding or knowledge was needed). Really looks great in my store and worked perfectly with my “tabs” on my product pages. I believe it was good for my google ranking as well because it added “keywords” to my pages as written by my customers. Additional Comments: I've been using this APP for over a year. Like most Shopify store owners, eventually you move away from all the "Paid APPS" and buy a custom theme with all the APPS built in. I did just that. I'm on my second "custom theme" now, and this is the one app that that will always be a part of my themes. Thanks to the excellent support (not to mention very quick to respond and take action) moving to a new theme was very easy. I guess the old saying is true, "You get what you pay for!". This is a quality APP with Quality support. Special thanks to Martin for the extra attention and custom setup. After years of using this app with perfect customer service I've recently had problems with getting a response. Some of my requests have vanished from the chat. No response to my emails. Sadley, I'll have to take a star away.
Customer support for this app is fantastic! Very responsive and they go above and beyond. A big thank you to Sandy who was extremely knowledgeable, friendly and, professional.
We have used Stamped for nearly seven years and, until recently, had very few problems. Unfortunately, in the last few months our review requests have stopped sending on three separate occasions. Each time, requests have built up in the pending queue and we have had to contact support. Support has then had to manually push the outstanding requests through, rather than the system continuing to send them as scheduled. The most recent time, we were told on 2 July that requests had started sending again. However, by 9 July there were 450 requests sitting in the pending queue, including requests scheduled from 2 July onwards. It therefore appears that the automated service either did not properly restart or stopped working again almost immediately. We are paying $199 a month for the Professional plan, so we expect such a fundamental part of the service to work reliably. As a small family-run business, customer reviews are extremely important to us, and repeatedly having to notice the problem ourselves and contact support is becoming a serious issue. I genuinely hope Stamped can identify the cause and put a permanent fix in place, as we have used the platform for many years and would prefer to continue doing so. However, we cannot continue paying $199 a month for a service that repeatedly stops working and requires manual intervention. Unless the issue is properly resolved, we will have to consider moving to another provider.
It’s been a great app for collecting reviews. It looks great and professional on the website as well. Sandy has been so helpful and sorted an issue for me in minutes. Works well with my Shopify store Daisy Park. So thanks very much.
Stamped is very useful for our website and they are helping us very quickly when wa ask for help (custom section on our pages)
We have been using Stamped.io for several years now. It is a reliable way to solicit reviews from customers, and the reviews can be configured to show up on Google Shopping, or as Product Snippets. Should you ever need support, the stamped.io team has always been responsive and helpful to our enquiries, providing a solution. Going with Stamped.io is a great choice!
Updated: Stamped’s support has deteriorated significantly recently, and we no longer feel valued as a customer. Unfortunately, we can no longer recommend the platform and are now moving to another provider. --- A must-have app. If you need help, just flick them an email. Awesome support and very responsive. We use the review badge and widgets on our website. Very happy!
We've been using Stamped for Berberorugs and the experience has been excellent so far. The platform is clean, reliable, and easy to use, but what really stands out is the support team. Elvis and the team have always been responsive, professional, and genuinely helpful whenever we needed assistance. Highly recommended for any Shopify store looking for a solid reviews solution.
Non existent customer service. You guys charge $23 for customers to even use your app, and you couldn't hire a few cs agent?? Sorry to hear you had trouble getting support. We definitely want merchants to be able to reach us quickly when issues come up. We weren’t able to locate a conversation associated with this, but our team is available through the in-app chat widget in the bottom-right corner of the app, as well as by email at support@stamped.io. If you reach out there, we’d be happy to investigate and help resolve the issue as quickly as possible.
Stellar seller support. This app does everything I wished for and things I never thought about. Like anything great it takes a little time to set up, but if I can do it, anyone can and if you have any trouble they are right there to help. I upgraded right from the start, nothing great is free and it shouldn't be. With the reasonably priced upgrade I have all the features I could ask for. 10 stars for me. ------ Update 8 years later. I still love this app... it does everything it should and support is fast and perfect. I could not be happier with it. Ted
run... something is always breaking. no chat or phone support. just email. document the issue and send the email. several days later you get an email from them for more screen shots of the problem... rinse and repeat taking weeks to get anything resolved if at all
Developer reply ·
Hello there, Thank you for your feedback. After looking at our records, we received 2 different tickets from your account, and for both tickets, one was replied within 13 minutes and the other ticket was replied within 20 minutes. We also have a really strict policy of replying to any ticket within 12 hours, and this hasn't changed in the last 2 years. We aren't quite sure if you're referring to our app, our support has attempted to reach out to you over a phone call but it got redirected to a voicemail. We will continue reaching out to you personally to resolve any issue you're facing swiftly.
Elvis was a tremendous help with getting our account updated!
The absolute worst customer service I have ever received! No comments at all !!!
This app is buggy, slow and I cannot get any help from customer support to export all my reviews to a .csv file. The only option is to have customer support do it but I reached out three times with no reply. Someone please reply so I can get this .csv file.
They used to offer a good service although the app works fine the support is non existent now, very disappointing when you are a long term customer and you can't even get support still waiting over 4 and half days for a response. Time to look for another app I think. Update 19th March 2026 their support is still rubbish
Developer reply ·
Hey there Sous Vide Chef team, I am terribly sorry for the experience with our support you've highlighted here. We've reached out to you on your open ticket with us to help sync those reviews on the recent SKU changes! To keep up with the high request volume we've been experiencing recently, and preserve the world class support you're used to at Stamped; we are expanding our team and working around the clock across the globe! We hope to be back to the gold standard our merchants have come to expect very soon. In the meantime, we apologize for the delay, and will do our best to be there for you and all our wonderful Stamped.io merchants.
The support from Stamped is outstanding! The two team members I dealt with were professional and friendly and above all, fast. My reviews "disappeared" from my website and as a non-advanced user I couldn't work out how to restore them and had to request help. The response was instant and the reviews were up again overnight.
Anthony Roberts was incredibly helpful and fast. He fixed my issue quickly and made sure everything was working properly on my store. The app itself is very easy to use, and the support team really goes above and beyond. I truly appreciate the level of care and attention they provide. Highly recommend!
The customer service on this app is super slow and outdated. I've tried to contact them to resolve an integration issue for days, and it's not going anywhere because they reply via email and not through their chat. Their chatbot only generates AI responses which isn't helpful!!!
Got the job done - Thank you Anthony for the great help. Incredible support.
Stamped has been a great app to help us automate our collection of customer reviews and showcase them on our website. Additionally, any time we have questions, their customer support team has always been fantastic and really helpful. Highly recommend!
Customer service resolved my issue where my reviews weren't showing and im really pleased with this app
To better serve our customers, we switched our plugin to Stamped. Customer service was very professional in answering and helping me with my questions. Thank you, Anthony R.
Saw that our review requests stopped auto sending almost 2 months ago and no one at Stamped will respond to our help requests. It's impossible to get ahold of a human for support.
Developer reply ·
Hello PROCLAIM team, First and foremost, we want to assure you that we take compliance seriously. Stamped is dedicated to providing services that align with all applicable laws and regulations. In particular, we are fully committed to adhering to email marketing guidelines. It's important to note that review request emails, like the ones Stamped.io sends, are generally considered transactional or relationship-based emails. These emails aim to enhance the customer experience, gain insights into product or service satisfaction, or improve the quality of products or services based on customer feedback. They are not primarily focused on advertising or promoting products, making them distinct from marketing emails. However, whether an email qualifies as marketing or not can depend on its content and intent. If a review request contains marketing elements, such as promotional language or offers, it could potentially be classified as a marketing email and would then need to comply with the CAN-SPAM Act's regulations. Our email templates are designed with compliance in mind, including features such as unsubscribe options. These templates offer a high degree of customization to allow you, the merchant, to ensure your communications meet the required standards. We've aimed to provide you with the tools to fulfill your responsibilities regarding the content and compliance of your emails. While we believe that our templates and features support your compliance efforts, we also understand the importance of addressing any concerns or areas for improvement. Our team is here for you if you have any specific questions or require assistance in making your email communications fully compliant. Your feedback and diligence in reporting your concerns are valuable to us. Rest assured, we are committed to working with you to maintain a high level of compliance in our services. Your partners in success, All of us at Stamped
Thanks to Eslam, Anthony and Sandy for being helpful and responsive with any issues we have had getting set up with stamped. They have all been helpful in helping me get the best out of Stamped.
5 Starts for Eslam and his incredible support.... 1 Star for the app: I have a 2.0 theme and trying to set up was impossible; backend told me to edit in theme editor-> theme editor told me to edit in backend...round and round, no success until Eslam had to go into my theme and install, then try to accommodate my requests. I had no way to control the look or functionality of this app from my end, which ultimately led me to not move forward and uninstall. Super disappointed as I was looking forward to having an app that served both reviews and loyalty. Perhaps those who are fluent in code would have no problems... Again, all good things to say about Eslam, 5 star support!
this app is expensive and is cumbersome, not easy to use. would recommend another app
They support their app and customers. I needed help and they helped.
I worked with Eslam to get reviews back on my store and the process was fast and smooth. Eslam was great at getting my reviews put back on every individual page as well as in my collections. Having Stamped reviews on my site greatly improves sales through social proof. Thank you all.
We have been using this app for over 10 years on the Business plan at $149 per month. Over the past year, the review rating widgets have been loading extremely slowly, often requiring multiple page refreshes before they appear. This issue has intensified in recent months and has resulted in a significant drop in our store’s conversion rate, as no ratings are showing on any pages. We have contacted Stamped.io support about this problem but have not received any response.
I've been using this app for almost 6 years. Today it went down during Black Friday. Literally the most important day of the year for my business. For me, that's a one strike your out offense. The cost to my business is immeasurable. I'm spending thousands of dollars on ads today, and people can't see reviews on my website. It's taking 2 minutes to load the review section. The dashboard won't load. An absolute fucking nightmare.
Great customer service - responsive and helpful! They assisted to make some updates that I was having trouble figuring out.
App integrated super easy and customer support was beyond helpful in answering all my questions! Definitely recommend it!!
Developer reply ·
Hey Sleepyhead :D Thank you for your review and kind words! We're glad that you've found Stamped.io to be a great app which integrates easily with your store. It's great that our support team has been able to help! Thank you again for your support and recommendation :)
I am using this app since 2021. This is very easy to operate and support is very reachable.
Out of nowhere the free plan changed to be for a payment plan for $19/mo. All these years of reviews I collected were instantly removed from our website and impacting SEOs. I wish Shopify would have the feature as part of the theme to incorporate ratings instead of having to resort to add these untruthful apps.
We were convinced to resubscribe a month ago by promises of a "new era" under a new CEO and significant company changes. Unfortunately, our experience has been a complete failure. The app is non-functional for us: in an entire month, not a single review request email has been successfully sent to any of our customers. Compounding this critical failure is the support, which has been severely lacking. Their only "solution" has been to repeatedly ask us to uninstall and reinstall the app, and we now go weeks without any response. Our urgent emails to tech support, our sales rep, and even the CEO have been met with silence. Stamped does not work, and the support team seems utterly uninvested in finding a solution.
been accumulating and showing reviews on my website for over a year and now they from one day to another prevent ALL OF MY REVIEWS from showing on my site because they want me to upgrade from nothing to a $23 a month plan. OUTRAGEOUS!!!! And just when I finally am paying for marketing all my reviews vanished! I am not going to write what i really think of you!
The support is timely, intelligent, and helpful. Thank you!
Very disappointing support. Stamped's system allows you to upload the review file yourself; however, it only allows up to 5,000 reviews per upload. We contacted support to see if they had the same limits, and we were asked to provide our review file. After we sent the file, they never replied. A different person contacted us days later and requested the same information. We then find out that they did upload the file, but more than half errored, and they said nothing further. We're going to delete what they uploaded, and try this again with small uploads.
Allowing my customers to leave reviews helps me create the best products possible and also helps their fellow buyers make educated, confident decisions. This app is perfect for my needs, and when I contact their customer service, they're always friendly and super fast!
They changed their free plan after collecting reviews for over 4 years so that you can no longer show the reviews without going to at least the $19/month plan. They now have my reviews hijacked. I don't have enough reviews and sales volume on Shopify to justify the $19/month plan since most of my sales and reviewsw are on eBay, which means I'll just redirect the buyers to my eBay reviews instead.
Some great functionality offered, and it's great when it actually does what it says it will do. Customer service has improved hugely since I last reviewed this app two years ago, and is incredibly helpful. Which has led me to up my rating from 2 to 4 stars. However, a few pieces of functionality that were promised still haven't been delivered, for example enabling more usable ways to select items for groups so they're automatic rather than need to be manually added is a must have and I've now waited two years.
Developer reply ·
Hello Rainbow Stores team, We appreciate your feedback and understand your frustration with your recent experiences using our product. We sincerely apologize for any inconvenience you've encountered. We want to assure you that we take your feedback seriously and are committed to addressing the issues you've raised. Our product support team has taken note of your concerns regarding functionality, UX, and responsiveness. While we work to continuously improve our app's performance, we're also focusing on enhancing the user experience and making it more seamless. We understand that you've faced difficulties with certain features, and we're actively working to rectify any bugs or impractical workarounds. Regarding our customer service, your feedback about the speed of responses is appreciated. We're in the process of expanding our support capabilities, and we acknowledge that you've experienced some delays. We're committed to streamlining our support process and ensuring that all inquiries are resolved promptly. Please rest assured that we do not abandon any issues. In some cases, when challenges are exceptionally complex, they may take a bit longer to resolve. However, we're devoted to finding solutions to any difficulties you encounter and providing you with the level of support you deserve. Once again, thank you for sharing your concerns with us. We are dedicated to making your experience with our product as smooth and efficient as possible. If you have any specific issues you'd like to discuss or require further assistance, please don't hesitate to reach out to us at support@stamped.io. We're here to help. Your partners in success, All of us at Stamped
DO NOT USE - Slow customer service, buggy app, never actually showed up in google shopping reviews. it's all a terrible experience. I'd try Judge.me or another better platform instead.
Brilliant customer support. Once the AI couldn't help me I set up a ticket and Anthony R got back to me in a timely and professional manner and helped me out with questions and even the set up of our account. I was a bit worried when Stamped lost its free trial as we had this on a few stores but it has been worth the subs on our busiest platforms and it is a great app that encourages customer interaction and feedback.
The API documentation could be improved. The API is very often unavailable. Support is very slow and has very rarely been able to help us. The Backend is slow. Syncing reviews counts into metafields is apparently a process that would take months to implement, so we decided to implement it ourselves.
Really helpful and good customer service from Sandy! Thank you!
We've been using Stamped.io Reviews app for about 2 years now. I recently changed themes and some issues came up where code did not transfer over and reviews were not posting. Anthony worked quickly to resolve the issue and on his own changed the color of the review start to match our new site theme! It's functioning great and looks amazing now. Very happy.
Reviews in general are a PITA. I was with Stamped for many years until they removed the "free" version and started charging way more than anyone else for a review app. I was already on the fence about staying with them and ironically had a problem one day that they couldn't solve. I found out about the problem by searching the web, it actually had nothing to do with the app it was a Microsoft issue however they should have known about it. In the process of getting this problem fixed I felt brushed off by the rep. I checked on my end, and everything is fine, so you have a nice day kind of thing, and I decided to find another company and I am SO glad I did because the new company is a perfect fit for my business.
The support team was very responsive and helpful. They guided me through the syndication process step by step, and everything worked successfully. Really appreciate the clear communication and assistance!
This app has become incredibly frustrating to use. The backend is confusing, sections often fail to load properly, and settings randomly undo themselves. We've had constant issues with saved preferences changing on their own. The custom social integration is especially poor and difficult to work with. For an app we’ve been paying for on the business plan for years, the performance is far from acceptable. It's slow, unreliable, and simply not up to standard.
Developer reply ·
We’re sorry to hear that using the app has felt frustrating lately. Our team has already reviewed and responded to your tickets with the steps we believe address the concerns raised, but we’d be glad to take another look if anything still isn’t working as expected. We're also working on several perfomance enhancements to our application to prepare for the busy BFCM period that's upcoming. We appreciate you being a long-time customer on our business plan and will continue improving the app to make it as reliable and easy to use as possible.
Been going back and forth with Godaddy over a DNS problem for over a month. Eslam solved the problem. He had a lot of patience and knowledge. Thank you, Eslam!!
Developer reply ·
Hello Feetje Baby team, We're thrilled to hear about your positive experience with our team, especially Arjun! Thank you for taking the time to share your feedback regarding the issue with reviews not displaying on your homepage. Providing swift and effective solutions is at the heart of what we do, and it's fantastic to hear that Arjun was able to resolve the issue for you. We're dedicated to ensuring a seamless experience for all our users, and your satisfaction is our top priority. Thank you for your kind words and for placing your trust in us. Should you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Your partners in success, All of us at Stamped
Great customer support. I had a question with the widget, and they could answer it within a few hours. Highly recommended. addendum: Had a small issue, but it was resolved quickly. Plus, they added more monthly orders to my plan, albeit for one month, to clear the backlog. The plan is pricey, though.
Anthony Roberts and the web developer team have been helpful in resolving issues regarding the proper formatting of reviews.
Had an issue where my site reviews suddenly disappeared. I emailed, received a response within an hour and they fixed everything! Fantastic support (especially for those of us not to savvy with tech). Thanks!!!!
The worst customer support i faced in my life ... total ignore on issues with critical importance.
Developer reply ·
I’m really sorry to hear about your experience, we take feedback like this very seriously. I wasn’t able to find any support tickets from you in our system under your business name, this makes me concerned that your request may not have reached us. We definitely don’t want you to feel ignored, especially with something critical. Could you please reach out to us directly at support@stamped.io or through the help chat option in the dashboard so we can make sure your issue is resolved as quickly as possible? We want to get this right for you. Thank you for giving us the chance to improve.
We have dramatically increased the reviews we get from our customers. And the app is helpful in helping us share those reviews on social media. Our customers like putting photos up of the products they make with our filament. And the support is outstanding. When I have an issue, they are right there to make it right. Sadly, 4 years in, the site has become slow and drags down our website. Posting reviews takes a lot of time as well as that drags as well.
Awesome custimer service and awesome app!!! Thanks so much Anthony R for your speedy resolution!
This is an excellent app and the customer service is top notch! It is easy and intuitive to use and if you need help, it is only a click away, and the developers are very attentive. A very good experience all around.
The support we received was swift, pleasant and resolved our issue immediately. SO impressed by the team and very thankful for their support!
I have been using Stamped for a few years now and am a happy customer. Their customer service is very responsive, and can effectively solve your issues promptly.
Stamped has been an amazing addition to our Shopify store. The app is easy to use, feature-rich, and integrates seamlessly with our theme. What truly stood out, though, was the incredible support. Anthony from the support team went above and beyond, he personally checked the code on our Shopify store and fixed the issue quickly and efficiently. Highly recommend Stamped if you're looking for a reliable review app with top-notch customer service!
Excellent support and response time on issues we were having. Great app.
We have been using Stamped for about 8 years on our main store and we have also started using it on our new store as well. The software is feature rich and easy to use and many customers use the features they provide. Their support (Eslam in our case) was very responsive and took care of the issue we had in a timely manner so we highly recommend using their services.
Absolutely fabulous Customer Service. Whenever I have a query or issue the team members are always there to help with detailed advice and additional resources. Vi and Elvis have been wonderful on my most recent query!
