Cultura Portuguesa

This app made us loose an huge amount of money in Google Ads. We have been running this app for several months and we thought all was working ok. However, when browsing online everytime remarketing ads of my website appear were never the items I visited earlier. So I reached informing the Dynamic purpose of their pixel isn't working well. They always came out with vague replies and saying "we don't run ads for you". I know that you don't run the ads and I have been very clear about that in my emails. For future clients of this app: really test if the "dynamic" is working properly. We hope have a compensation for the money we lost with this app and we will do everything we can for you to assume that. Dear Cultura Portuguesa, After countless of evidence, while Shopify support is a part of the conversation, we've shown you that the app is working perfectly fine. It works and delivers what it should as described. We've offered more assistance without any charge but you decided not to respond anymore. This review is far from reflecting the true ability of the app and/or service we are providing. We are always giving more than expected to our merchants and sorry to hear this.

Non-efficient customer support. I tried to uninstall the app and it did not remove all their code. After I contacted them they told me no code was left and that was not true and later they have also realized that. They told me to reinstall the app, then to uninstall, then to install again (I have lost hours with this) I still do not have my problem solved and no reply for over 5 hours.

Really nice! I have a small shop and it does the job. It works very well if you have less than 500 products in your store.