BioPower Pet
United States
Reviews (3)
The app is okay, but it's full of bugs and the UI is terrible. Modifying reports or navigating menus is a cluster. They're clearly gearing it toward larger enterprises with a bunch of users, but for a small operation it's just way overload. If we didn't have so much invested in historical data I would change.
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
Developer reply ·
Thanks for sharing! We've received similar feedback over the last few months, which is why we just launched a version of Gladly built specifically for smaller businesses. It's completely free for 30 days and you only pay when Gladly resolves a customer issue after that. Thank you again for the review!
The app does the basics well, but the multi-store feature is not ideal. Their support helped us with a workaround, but their system for syncing reviews for the same products across stores is not elegant...
