Panda Motorworks

Support is below par. They change code that prevents customers from checking out. They have done this multiple times. You also cannot access support as their portal to lucent does not work and you cannot contact them. I do not recommend this. To their response of changing theme. We update image assets and things that will benefit the site. Every change they made caused the checkout to not work. Their excuses are quite poor! Dont use this service. Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Our team has consistently provided support for your store, including custom code modifications and setup assistance based on your specific requirements. We have always communicated updates and recommendations in a timely manner and worked diligently to resolve any issues reported. As previously advised, when making theme changes or switching to a new theme, it is important to ensure that the app integration and custom setup are properly migrated and tested. In this case, our team was not informed of the theme changes in advance, which limited our ability to proactively verify the implementation and prevent potential issues. We understand your concerns and remain committed to helping you achieve a stable and reliable setup. Successful implementation requires collaboration from both sides, and we are always available to review, troubleshoot, and assist whenever needed. We value your business and would welcome the opportunity to work together to address any outstanding concerns.

Great app that works well. Customer support is top notch!

Pricing is very miss leading. Charge per agent and even on up charges like Slack integration is per user. For a newer APP with no reviews here their strategy seems to miss the mark. Thank you for the feedback - really appreciate you taking the time to share it. You're right - the naming should be more consistent across places like the app and website. We already use 'agent' on the pricing page, so sticking with that everywhere would help avoid confusion. We’ve flagged this internally and will be looking into cleaning it up in the app - and we’ll also review how it's presented across the rest of the site. Hope this didn’t take away too much from your experience with HelpDesk so far. If there’s anything else that felt off or could be better, we’re all ears!