Simply Shipping Protection
by Lucent Innovation · launched
View in Shopify App Store ↗Reviews (130)
Great app, great people! Took us a while to get there but we got there in style :-)
After being dropped by a major shipping protection provider due to claim volume caused entirely by carrier failures — not anything on our end — we needed a replacement fast. Simply Shipping Protection stepped in seamlessly. The setup was straightforward, the support team was incredibly responsive, and they even implemented a custom workaround to get our widget pre-selected at checkout when Shopify's native settings wouldn't allow it. Varun went above and beyond to make sure everything worked exactly the way we needed it to. The free tier is generous and the pricing structure makes sense for a growing small business. We collect the protection fees, we handle our own claims, and nobody can pull the rug out from under us for being "unprofitable." That's the control we needed. Highly recommend for any indie brand that wants shipping protection without the drama.
Support is below par. They change code that prevents customers from checking out. They have done this multiple times. You also cannot access support as their portal to lucent does not work and you cannot contact them. I do not recommend this. To their response of changing theme. We update image assets and things that will benefit the site. Every change they made caused the checkout to not work. Their excuses are quite poor! Dont use this service. Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Our team has consistently provided support for your store, including custom code modifications and setup assistance based on your specific requirements. We have always communicated updates and recommendations in a timely manner and worked diligently to resolve any issues reported. As previously advised, when making theme changes or switching to a new theme, it is important to ensure that the app integration and custom setup are properly migrated and tested. In this case, our team was not informed of the theme changes in advance, which limited our ability to proactively verify the implementation and prevent potential issues. We understand your concerns and remain committed to helping you achieve a stable and reliable setup. Successful implementation requires collaboration from both sides, and we are always available to review, troubleshoot, and assist whenever needed. We value your business and would welcome the opportunity to work together to address any outstanding concerns.
Very good, help to set up the app and also fix the issues. Reply my message very soon. Thank you.
Gives Me Control and Truly Protects My Customers I used to work with the big insurance companies, but they were keeping most of the money and making it difficult for my customers to file and receive claims. It felt like they didn’t respect my customers or my business. That’s when I decided to take control and handle shipping insurance myself—and I’m so glad I did. This app has been a game-changer. Now, I can protect my customers properly and keep the profits in-house rather than letting a third party take advantage. Customer service has also been top-notch. They were super helpful with setup, and communication has been smooth and responsive every step of the way. Highly recommend if you want to do right by your customers and your business!
3/10 Update: Avoid this app if you value your revenue. It completely removed our store’s checkout button, and the team behind it seems clueless about fixing the issue. The checkout button only appears sporadically, resulting in lost sales. If you’re okay with losing money, go ahead and keep using this app. Original: Was good when I started using it but the support has been unresponsive for days, ive had it installed for 5 days so far and support is not there for 4 days. Claim page is non existent and they are not helping on getting it to show up. We are currently looking for other options where support is more available. I would keep on looking if you think you are going to need help with the support aspect or a claim page.
Great app and great support. They helped me install it and customize the app with our needa. Definitely recommend.
Nice app and Thanks Kinjal to help to solve the issues for my sites. Very good!
Great app, had issues with the formatting of the checkout page and they helped me promptly. Highly recommend.
Support gets back to us quickly to solve any issues we have had.
If you're looking for an affordable In house Insurance app, this is the one. They have customizable widget, Claim Page to manage all claims and Excellent customer service. I had a trouble with CSS on my theme and they were able to help me provide custom CSS that works for my page. I will be a long term customer of this app.
Had trouble getting with the setup, but it was fixed quickly.
A very good app with a professional support team. It may occasionally have issues with other discount apps.
Edit: almost a year later and every time we update our theme this app breaks our cart again. Today, the problems don't prevent checout but it does things like hide the products in the cart so you can't see them. This app is complete trash. This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't allow the customer to decline the insurance. Very frustrated since they wont respond to us - we have tons of customer complaints and who knows how many just didn't check out. Extremely frustrated.
Hard to install and never got working correctly. Communication with support didn't yield the results we'd hoped for. Could not get the system functioning consistently, resulting in angry customers. Also, a HUGE issue was when we performed an uninstall of the app, their code was left in our system and we had to pull it out ourselves. Sloppy coding practices. Would not recommend.
July 22/24 Still no response. Worst support ever. May 27/24 Update: After a call with the dev team 6 weeks ago, I was told to expect a fix in a week or two... Six weeks later, no sign of live whatsoever. They don't answer emails, they obviously don't care about their users. If I could give zero stars I would. Feb 16/24 App does not work properly with ReCharge. Many attempts to get support. Emails take days to get a response, with no solution offered.
Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"
We recently switched from Route Purchase Protection to using this app instead. We have started on the Free plan just to try it out but so far, the experience has been great! The support team is very responsive, usually responding within 24h and having the issue fixed in 24-48h. Despite not being on a paid plan, they've offered extensive help to our team. We will be upgrading our plan next month for a product launch and looking forward to seeing how well it works on a larger scale.
Great Service. so much better than parcel panel insurance by a mile!
Very happy with the app and the customer service. I asked for 4 things that would like to be looked at and the team acted on all of them in very timely manner. The app is pretty nice to use and simply to grasp after awhile. Highly recommend.
Every single store should have this app, its a no brainer. You can instantly add 1.5-3% in revenue and/or pure profit. 95% of my customers keep the shipping protection in their cart and based on the product and location, I choose whether or not to actually purchase shipping protection when purchasing the shipping label. Typically it only costs 1% of the total value to actually insure packages so you're still adding profit that can offset your transaction fees! I wish I started using this app sooner!
Cool app, Greate customer service! they answered fast and solved my problem, and don't even have the premium plan yet.
It's incredibly easy to integrate into your online store and does so automatically. This app is an absolute must-have if you're running an e-commerce business. I highly recommend giving it a try!
Excellent customer service. They went above and beyond to help us integrate this app on our website. It works seamlessly now, thanks to their team! It's simple and easy to use.
A great shipping insurance app. The set up was so easy and the customer support is amazing. I have never had any issues with the app and I love how you can customize the insurance to fit what makes sense for your business. Couldn't recommend it more!
Been using the App for a year or so and it has been good for us. Would recommend and customers seem to have been ok with it. We did some updates to our site at one stage and didn't realise for a fair while that the app stopped working. Support was able to get it back going reasonably quickly.
Great customer service! Very reponsive and helpful! Thanks so much John for all your help with adding the disclaimer on my new published theme!
This app has been exactly what we needed! Super easy to set up and customize and the customer service is top notch. Highly recommend!!!
The Simply Insurance Shopify app is an excellent tool for e-commerce store owners to seamlessly integrate a variety of insurance products, including life, health, and pet insurance, into their Shopify store. With a user-friendly interface and easy management of insurance products, customers can easily purchase policies through the store, while competitive rates and reliable coverage options provide a seamless shopping experience. Furthermore, Simply Insurance's excellent customer support and positive user feedback make it a top choice for Shopify users looking to provide their customers with reliable and affordable insurance options.
Amazing app, increased profitability and great look to the app and features. One feature that is needed is the app to have a description section in the cart section to explain it more
Instant revenue the second a sale came through. its super easy and the customer service helped fix the issue I had
Every ecomm store should install this app. I wish we had turned it on sooner! It's very easy to use, it took about 15 minutes to set up including asking support for help with the design. Support responds almost instantly every time, and they have a solution for every issue or question that comes up. Having this additional revenue to help offset the cost of lost and damaged inventory is huge for a small business.
It has been a good experience thus far. The app has allowed us to increase net sales via this insurance product. There was a slight issue, but the support team was easily accessible and responsive to our needs. I recommend this product!
Happy with the app so far..there were a few glitches and fixes that were needed to be done in the beginning and to match the website theme and how we wanted it to show on our site..took a couple of weeks but we are happy so far with the end result...we will update review if we have a claim from a customer and how their experience is.. we switched from Route and very happy we did that..
Percent rules do not work, so I abandoned this app. And also too expensive for an app that does not perform.
It's been a good experience using them so far. We ran into a few tech issues but they were quick to respond and get everything working!
Had a problem with a item they fixed it fast it would not allow me to fix so they took care of it Great support i definitely recommend this app
I want to take the time to appreciate the assistance I got from John D. He set up everything for our store, adjusted some visual customizations, and clarified how the system works from the merchant side. What else can you ask for?
Great app - very simple and does what it says. Extremely fast support response - nice work the developers have done here!
This is an excellent app, I highly recommend it. It immediately increased our AOV. They're support team was very helpful in setting it up as well as making the necessary customizations so that it would function to our liking. I am very happy with it.
Extremely easy to get tech support through the chat feature. Do not forgot to create a backup of your Shopify Theme prior to install the coding.
This is a really great app! Very easy installation process and was helped tremendously by their support. Customers will be much happier knowing their products are insured.
Good support on chat instant solution... technical team will ask you collaboration access and immediate you share access work started...
We enjoy this app. It provides customers with added protection for shipping without all of the other fees that other insurance providers have. Customer service is great!
Extremely simple to use and set up. Exactly what we needed for our store. If you already use some type of shipping insurance somewhere else, this is the perfect solution for setting up your own fees your customers can pay for to insure their package.
This App 100% replaced Route in like one day. Everyone, us & customers, are much happier. Response from support is usually like instant. This is the best app i think i have ever installed.
My software can't be used, customers can't use this service, the first contact customer service can't give a solution, they will say that the service will be updated, the second time I contact customer service, there is no reply .After a short period of time, the account manager found me. With his help, I solved the problem smoothly and in a timely manner, and now I can use it normally.
Awesome app, left Route because they collected money from us and we did not even file one claim. Now this app helps us collect money for shipping protection and Jeet and company helped us out tremendously, thanks!
Support was very attentive and the developers integrated the app into our theme quickly. Highly recommend!
Although I have no experience using the app yet, I used chat to help figure it out and John Dee was very helpful in explaining the process of approving a claim and getting our customer refunded for their lost package.
Great app and the customer support team is even better. Used this to replace Route and definitely do not regret it!
This app is fantastic, we used to use a competitor but now collect all funds ourselves. Their dev team was great as well. Helped us implement some changes needed.
This app does a wonderful job at creating a simple, seamless insurance component for our store. John was amazing on chat support and helped us implement a custom solution with a few tweaks to accommodate our particular needs. From all the platforms we have tried, Simply Insurance is by far the best: in its performance and its simplicity of deployment. Thank you guys, you have been amazing.
This app was easy to install and John answered my questions via chat right away. Looking forward to being able to handle shipping issues much easier while also making more revenue.
This is a very easy app to use for my store. I was having issues with Route insurance and I am glad I made the switch. Customer service is really helpful and answers questions very quickly. The app gives you full control of your claims process . I recommend it .
Ok this app is amazing! It solved my unique problem which I will explain below. But before I do I want to mention how quickly this team was able address my issues with migrating to the new 2.0 Shopify theme and make any edits to the app. I use this app to mitigate lost or stolen packages not as insurance in the normal sense. I decided against the insurance route because people will cheat the system. Most of my sales are for bulk orders for weddings that are large. The smaller orders are usually samples which most people dont care about insuring. I charge $10 for "shipping protection". So the $10 really only covers the cost of adding "Signature Required" on the label so we can insure the packages will not get lost or stolen if they are delivered directly to the customers hands and they need to sign for it. This app has solved this problem for me seamlessly!
Great, easy to use app and installation. Customer support is extremely helpful and always willing to help. Usually respond within 1-2 days. Very happy with this app and how it has helped our business as I did not like how other apps such as Route require you to enter your bank information and remove insurance as payouts from you.
The app works exactly as it should. Easy to use and the backend is easy to configure. Where this app shines in in their support. Support answers any questions immediately and not only worked with their app but helped solve and fix some problems that another app was causing with my site. Overall, I am very pleased with the experience and it doesn't seem to create any problems like so many other apps do. Positive experience all the way around!
I've just installed Simply Insurance and the support was brilliant. They helped me see past a blunder I was making. I can't wait to start using it. I envision this being a VERY helpful app!
I really love this app! It has helped me add additional trust & protection for my customers while earning extra revenue for my business which is a plus! Definitely install this app if you haven't already :)
So far, this product is the best solution we've found for offering shipping protection to our customers. Navidium has some placement issues that didn't work for our business and Route's service (both to our business and to our customers) has degraded over the past 6 months or so.
So far it has been great, especially with how often FedEx wants to lose packages. Customer care is quick and helpful
Great app for increasing order value and providing shipping protection for your shoppers. And the Simply Insurance support is top notch! They work quickly to help with customizations and anything else you need. We highly recommend this app for your Shopify store!
We have just recently started using Simply Insurance as the rigmarole involved in other shipping insurance companies was a real pain. Plus, the other companies took a cut of all of the protection plans that were purchased. We chose this app so that we could keep everything in-house to see how it all went. Set up wasn't totally intuitive, but their customer service team was quick to get us sorted so we could go live. So far our customers are really jumping at the opportunity to purchase shipping protection, so this should provide us with another small income stream. Plus, even for the unlimited plan, the price is a bargain at just $100 a month!
We switched from Route to Simply Insurance less than a month ago and so far so good. We did have one issue where the app was conflicting with our wholesale app, which was frustrating, but I reached out for support and was very happy with the support I received. Jeet was quick to respond to my emails and to investigate the issue. Ultimately, we had to disable Simply Insurance for our wholesale customers, which is a suitable solution for now. Other than that hiccup, the app seems to be working well, and again, I'm happy with the support I've received.
Installed this app to help offset shipping claims. Works like a charm and the customer service is able to provide the customization that we needed. Would recommend.
Very good app, working perfectly, the support very quick and helpful. If you looking for this kind of app for your shop, this is it. Highly recommended.
We had some issues when setting up the code part (due to our theme integration), so we contact support and they fixed it quickly. Immediate response and quick supprot.
I have this app for a bit and the customer service is impeccable . Plus they always point out where you can get resources from. The app was easy to set up as well
Excellent Application and great support. Essential for online shopping in todays e-commerce setting.
The APP was great to use and helped us earn a lot of extra money, the staff were very communicative and prompt in resolving issues
This is a must have application. Through this app, we are offering in house insurance to all our customers. The integration is very simple and the support is available pretty much 24/7. Great job guys. Keep it up.
After a long search for a 'right' insurance app for our website, we found this app and LOVE it so far. The app is performing well and it's easy and clear to use and manage. Surprisingly, many of our customers add insurance to their orders already. Itt makes us earn extra money and help our customers feel more comfortable with their purchases. Customer service is also a top-notch - very responsive and helpful. Would highly recommend it!
5 star shipping insurance app + service to match. This is exactly what I was looking for after spending thousands of dollars with Route. Two years; and less than five, small claims, I knew I was leaving so much money on the table. I thought about hiring a programmer, but this app has everything I wanted; and more. It's affordable and ready to install in one click. Talk about instant gratification. The team was super responsive to any changes / customizations I wanted to test. I went with their suggestions; and am happy to report 90% of our customers are opting in and our conversions are up. A win-win! This is one app that every store needs to install. It can add thousands of dollars to your bottom line. Do it. You will not be disappointed.
