Craft Cadence
United Kingdom
Reviews (3)
This is the best chat app we've used on Shopify, by far. Moreover, the customer service has been impeccable and especially Chris went above and beyond to resolve an issue we had with notifications, which turned out to be a device problem with one of our Android phones. Still, his patience and dedication to customer service shows how seriously this company is to looking after their customers. The service is great, well organised and for our requirements we can't think of anything we'd want more. Thank you for your review! I'm glad to hear that Chris was able to provide you with the help you needed. We'll do our best to keep up our quality!
There is a really critical known issue with this app, which is that when users convert prices based on the location or currency they want, they are shown a different price at checkout based on the default currency of the Shopify store. There is no workaround for this. We have customers complaining that what they see in terms of the exchange rate is not what is shown at checkout. We would have thought this was a basic feature to get right or to allow the store to manually change the currency rate to match what is charged at checkout.
Developer reply ·
Hi there, This is Lea here, Support Manager at Booster Apps! First foremost, thank you for your feedback, and I'm so sorry for your experience so far. I can understand how important it is to convert the prices at the checkout page, that's an ideal setup. The app itself is able to convert currencies on the product page, cart page, and all across the site, but I'm afraid the reason why we can't change the currency on the checkout page because Shopify does not give us access. This has been planned as an improvement for our app and we are eager to implement this - once Shopify has granted us access to change currencies to the checkout. I'm sorry about your experience so far, and I definitely want to make it right. Though our app is free, it is by no means at all an app that we neglect and we take concerns and feedback such as the one you're experiencing very seriously and would love to get to the bottom of this. I've sent you an email as well, feel free to reply back and we'll be happy to give you some more technical information about the app itself. Cheers, Lea
Signed up for one day and customer service was instantaneous and made all the changes we needed within one sitting. Brilliant and now we are set and can tweak. Saved days of work. Thank you!
