Fera Product Reviews App
by Fera Commerce Inc · launched
View in Shopify App Store ↗Reviews (2006)
Roel and Mercy went above and beyond to help me troubleshoot a nontraditional donation page. With their expertise, I now have a fantastic addition to my store! Thank you so much!
I really appreciated being able to get help with adding the stars to my products. The help was very fast and very professional.
We've been using Fera for a while now and overall are very pleased. When we've had issues (such as when we changed our theme) the support team replied and fixed the problems quickly.
Holden was extremely helpful helping me with questions that I had regarding incentives through Fera!
Holding merchant reviews hostage unless you pay more! DO NOT install this app. Even while actively paying a monthly subscription fee, Fera completely hid my front-end review widgets from my storefront because an outgoing email quota was reached. A review app should only stop sending automated emails when hitting a limit; it should never silently disable basic display functionality that merchants pay for. Support refused to restore my store's widgets unless I upgraded to a higher tier, leaving my review pages broken for months while continuing to charge my card. This predatory practice destroyed my store's social proof and cost me significant sales.
Developer reply ·
Hi there, We’re sorry for the frustration this caused. We did display notifications about the usage limit, but we understand they weren’t clear enough. We’ve also refunded the four months in question as a goodwill gesture and are reviewing how we communicate these limits to make sure this is clearer going forward. Plus, our support team has also exported your reviews, so we aren't holding the reviews hostage. All the best and wishing you good luck for your business moving forward.
Great customer service and help articles for all my review needs.
Developer reply ·
Thanks so much for your feedback! We’re happy to hear that our support team and help articles have been useful for you.
Amazing customer service and immediate help when I needed it. Fantastic experience and would highly recommend!
Really happy with Fera so far. It was easy to set up, looks great on our Shopify store, and makes collecting customer reviews simple. The photo review feature is a nice touch and everything has worked reliably. Definitely worth checking out if you're looking for a review app.
Developer reply ·
Thank you so much for your review! We’re really happy to hear that Fera was easy to set up and is working well for your Shopify store. Thanks again for being part of the Fera community!
The new price change of orders limit in the store is really unjust specially for old customers - who have good data populated with this app, Not Recommended for long term users as they keep increasing pricing +100% and you will regret once you have populated your data with them. Had been their customer since 2017 and frankly app doesn't worth the price now.
This app is constantly crashing. Users are merging between projects, creating potentially serious issues. Reviews on websites are often offline. These problems have been occurring for years, and the staff never fixes them. We are in the process of uninstalling it from all our stores.
Developer reply ·
We’re sorry to hear about your experience. The issues mentioned have since been resolved, but if you’re still experiencing any problems, please reach out to our support team so we can look into this and help.
Excellent customer support! Holden went above and beyond to help me transfer my reviews from my previous store to Shopify. He was responsive, professional, and made the entire process incredibly easy. He even provided a backup CSV file and ensured everything was working correctly. I truly appreciate the support and highly recommend Fera Reviews.
Developer reply ·
Thanks so much for your review and recommendation! We’re really happy to hear that our support team met your expectations and helped you throughout the whole process. We’re always here to help!
Customer support is very good. They guided me well in fixing the issues with my app setup. I would highly recommend this app.
Developer reply ·
Thank you! We are really glad to hear that Fera and our support team met your expectations. We are always here if you need anything!
Have been using Fera for a couple years and it's been wonderful! And the cherry on top is that their support team is SUPER responsive and has always been helpful. Definitely recommend.
Developer reply ·
Thanks so much for being one of our loyal customers! We’re happy to hear you’ve had a great experience with Fera and our support team. We really appreciate you!
An Absolute Asset to Our Brand – Outstanding Support Year After Year "We have worked with Roel, Mercy, and the incredible team at Fera for years, and they have been an absolute asset to our brand. The level of support they provide is unmatched; through all the years, they have been amazingly helpful, deeply knowledgeable, and consistently incredible to work with. Whenever we need assistance with technical configurations or schema optimization, they resolve it instantly. Fera isn’t just an app for us—their team is a vital extension of our digital infrastructure. We cannot recommend Roel, Mercy, and the entire team highly enough for their exceptional dedication and world-class service."
Needed some help navigating widgets, and helping get some page formats aligned and Roel was very helpful and patient with me. My goals was to create a testimonials page and have all of testimonials be in one place where customers and find out for themselves what people were saying about my products and services. Thank you Fera
Developer reply ·
Thank you so much for your wonderful feedback! We’re really happy to hear that Roel was able to help you. It’s great to know you were able to bring all your customer feedback together in one place. Thanks again for choosing Fera, and we’re glad we could help!
Fera has been a great addition to my Shopify store. Any issue I have had I have either chatted or emailed with them and they answer right away - yes with real people. They immediately attended to the technical issues I had and fixed everything up very quickly. It is a user friendly app and reasonably priced. Highly recommend.
Developer reply ·
Thanks so much for the wonderful feedback! We completely understand how important it is to get support from real people when you need help, so we’re really happy to hear that our team was able to quickly resolve your issues. Thanks again for your recommendation and for being part of Fera!
Great customer support. I really appreciate you all!
FERA IS MY GO TO REVIEWS APP! Looks great , works well , customer support team always there to help and assist and go above and beyond if needed.
Great app versatile and simple to set up, no issues with getting help and guidance to resolve issues.
I just installed Fera on my Shopify store and I am pleased to say its more than impressive. It was so easy and automated to import reviews. did not require me to manually edit json and csv files. Support was prompt and they helped me get the widgets installed and my website looking so much better.
Easy to use and support is fantastic. Hghly recommend
Love the app. Easy to use, that’s one of the main this for me.
The worst customer service experience I've had!!! The #Recently Sold Counter and Social Proof Popups Widgets aren't working on our website. We've contacted customer support about this issue. Here's their response: Hi there, Thanks for reaching out! Those widgets are legacy widgets, and they are already discontinued. We are now focused on review widgets only. Just in case you are looking for alternative apps that have the same widgets, you can check the link below.
So far I am happy with 100 reviews for $9 (I had to message because it was showing up as $30 as first). Its much prettier than Yotpo. Yotpo dropped the ball on support. It was somewhat easy to put this app up and running but I did need help on a lot as it's not that easy. I was able to set my colors coordinate with my logo. I was able to load all reviews on every product but those reviews do not link to the exact product. The collection page will allow reviews per product with product review widget and links to the exact review of that exact product so happy with that. I also made a separate page for store reviews which only have 3 reviews and put that page in my footer and use the store reviews carousel widget for the page. Overall great app, great customer support even when closed until Monday they replied. Give this app a try. April 2026 Still going strong with great customer support
The app is easy to use, integrates well with Shopify, and offers a lot of flexibility when it comes to displaying reviews and social proof on the store. What really stands out is the support team. Even when I ran into issues, they were responsive and helped me get things working again. Overall, a powerful tool for boosting trust and conversions. Definitely recommended if you’re serious about social proof.
Google Shopping review feed has been broken for months. We have asked time and time again and it still hasn't been fixed.
Very good experience with the app and the customer support. Easy to use and has all the features we need for our online store. The team responds very quickly and always helps us with whatever we need. We totally recommend it!!!
Beautiful review app. I have had some glitches when installing widgits etc, but the team is quick to help you fix it!
Our customers seem to love using Fera reviews - they've posted lots of images of their crafts and regularly post reviews. We're well over 700 review now - even without offering incentives, as I personally don't think that should be a reason to leave a review. Our products should speak for themselves!
EDIT - price tripled in price a year later. SKIP and get another app...was shut out of the app and forced to upgrade for 3x the cost if I wanted to continue using. It's a good app, but unfortunately don't like their business ethics.
Developer reply ·
Thank you so much for your review 🙂 and trusting us to help you gather your reviews! We are so happy that you have enjoyed using our app and haven’t had the same experience as you’ve had on other apps. We always try to ensure that our merchants get what they paid for and are able to use our app with as few issues as possible 🎉 As always, please reach out to us at any time if you need anything 😁
Loving this app! Customer service is great! Thank you very much!
We’ve been using Fera for a while now across multiple stores, and unfortunately our overall experience has been disappointing. Positives: The long trial period is definitely a plus. Frontend layout, emails, and widgets are beautifully designed and look very professional at first glance. Negatives: Performance & usability The app feels slow and sluggish in daily use — pages take a long time to load, and there are constant annoying popups. While feedback is acknowledged by support, it rarely translates into actual improvements. Persistent overlay issue. Across all our stores, an overlay repeatedly pops up suggesting a language change. It appears on almost every page and must be closed manually each time. Support has been aware of this for a long time, but the only workaround offered is to use Fera outside Shopify via their own website — completely impractical when managing multiple stores. Translations are a nightmare Managing translations is extremely cumbersome: They’re spread across ~15 separate pages. Every save sends you back to page 1. You can’t jump directly to a specific page (e.g., page 8) — you must click through arrows, with only four pages visible at once. Keyword search only works in English. There is no CSV import/export option. Even worse: if you do request a CSV export, it’s done manually by a Fera employee. This takes hours, and you’re asked why you need the export. That’s none of anyone’s business and feels extremely old-school. Review management limitations Approving and especially deleting reviews is far too restrictive. You can’t simply remove a review without notifying the customer. While this may be related to Google guidelines, as a store owner you should always retain full control. Sometimes reviews are simply false or malicious, and there should be a fast, frictionless way to delete them. Major workflow issues New products created by duplicating an existing product automatically receive a 1-star rating. Removing this requires repeated support requests. Fera’s own workaround is essentially to write reviews yourself. Creating product groups is unnecessarily complicated and only possible via tags or titles — not via SKU. This might work for small shops, but it’s completely unsuitable for larger operations. Because of all this, we’re now actively in the process of replacing Fera with another solution. Conclusion Fera looks great at first and has real potential in terms of design. But in daily operations — especially for larger businesses or multiple stores — it becomes a frustrating time sink. Slow performance, poor usability, restrictive review controls, outdated CSV handling, and unresolved long-standing issues make it hard to justify continued use. Recommendation: I would not recommend this app. It may feel promising initially, but in real-world, day-to-day usage it quickly turns into a challenge rather than a help. (Most of these issues were already reported to Fera 6–12 months ago, yet nothing has been improved since then.)
Great review app with plenty of customization options and automation. Support is quick and helpful. Highly recommend!
Developer reply ·
Thanks so much for your feedback! We are really glad to hear that Fera and our support team met your expectations. We are always here if you need anything!
Easy to use and great for collecting reviews
Developer reply ·
Thanks for the review! We’re glad you find Fera easy to use and helpful for your store.
Needed help with the widgets alignments, and location. Holden was on it and fixed everything. very professional and responsive.
Im happy with this app
Developer reply ·
Thanks for your feedback. We're happy to hear you’re enjoying Fera!
Always helpful, very responsive support, easy customization, automation for emails.
Amazing,does the job!! used for 2years now on both our shopify store. The team are super helpful thank you.
Great support, always been super helpful when I need them. Love the application, has all the features I need, great layout, interface etc. Makes gathering reviews for my website super easy. 5 stars!
Great job, thank you Holden from Fera!
Really quick at getting back to me, fantastic app. Would highly recommend.
Absolutely amazing customer service experience - employee Holden helped me sort out a tough task with ease.
quick and easy to install. in a few hours i have all my product reviews shown on my website.
Super fucking scammy. Suddenly charged me after two years of being on a free plan, and now they are refusing to refund me after charging WITHOUT notice. They sent me a screen shot of when I used the app for a month in 2023 as justification to charge me without my permission. Completely giving me the runaround and stealing. Would give 0 stars if I could. Working with Shopify because it's something Fera has done often recently and have had to step in to retrieve refunds for small stores like mine
UPDATE (AS OF 2 DECEMBER 2025) I definitely DO NOT recommend this app anymore as despite being a high-tier paying loyal user with their company for many years, they have recently discontinued the "Show Social Proof Popups" feature silently and without informing store owners about it too, until I asked the chat staff. I was totally appalled at how I'm being treated and it's no wonder our sales have suddenly saw a sharp dip due to the 'facade' of inactivity around our website store. ------------------------------------------------------------------------ Been a user of this amazing app for many years now and I couldn’t recommend this enough! Mercy, the agent that was assigned to me, was nifty and very helpful and polite and most importantly, helped me to solve the problem of my widget not popping up for my mobile site and I’m very pleased with her work!
i love this app!! it's so easy to use and looks amazing on the site.
If you want a reliable and stable review platform, stay away from this app. Our reviews have been down for 3 days due to slowness issues on their server, which is likely causing the widgets not to display. We keep receiving the same response every time we contact them, and they still don’t know how to fix their own server in this AI era. What a shame. We are considering switching.
Developer reply ·
Hey there, Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the disruption you experienced. During the time you reported, there was a widespread Cloudflare outage affecting multiple services, combined with our ongoing server migration to improve performance and reliability. These temporary issues impacted some widgets and slowed response times. We understand how frustrating downtime can be and want to reassure you that our team acted quickly to restore full service. We're here to support your business. - Fera team
The app works very well with Shopify. The support team is very helpful. They give very quick response to all my questions and always fix my problems.
