Cottage Fresh Scents

A huge thank you to Georgi, he was extremely responsive to all of my questions and was able to identify the issues I was having quickly and gave me immediate steps to work through to fix them. The guides provided were very clear. After sorting out the first issues, I asked for help with allowing my conversion rate for my store to be displayed as I lost this after a recent update of my theme and the app I had been using previously did not reply to my requests for support. This was also fixed very quickly, again with clear and concise guides. I didn't expect my conversion rate to appear again until I received another order but was very happy to see that on applying the correct settings, adding in the snippet and the code to read that file it returned immediately. Again, a massive thank you to Georgi. Nothing was too much trouble, I would highly recommend this app.

I have been using this app for a number of years (probably nearly 5 years since I opened my website). I haven't had any issues over this time and the banner has been serving it's purpose. I haven't checked on the settings in this time and something in Shopify suggested I check it and update some settings. After navigating through the steps, I found that the app itself needed updating and it asked me if I would like to "check for compliance". I clicked this and it passed me through to a real person ("Alex"). He was extremely helpful and guided me through the one step that I was missing and two extra steps to improve the customer experience overall. I also have an issue relating to Shopify stats which turn out could be linked and was given a lot of advice to try and test along with a link with extra help once I have had a chance to watch and see if any of the stats change from the changes I have made today in the settings. I am only on the free plan currently and would recommend wholeheartedly as I felt like Alex had the time to support and help me regardless. I have had a look at the plus versions as a result and it is something I will consider going forwards should my business need the extra features. Thank you again Alex for going the extra mile!

I read a lot of reviews before trying this app out and thought maybe some may have been a little harsh. I gave it a try but am already annoyed that I can't edit various things after set up. For example I added the widget on my page to see how it would look, I don't like it but now there is no option to remove it. The app doesn't work as suggested and after fiddling about with a few sections it won't work as advertised. Therefore, I haven't invited anyone to join and won't be. I would like to delete the app but also no option to do this so unless they respond to my email asking for it to be deleted I am going to have to look through the code and hopefully delete all the correct elements to remove this completely from my store. I wish I had not tried it and took on board fully the other bad reviews.

I have been looking into a way of coding this feature onto my website for months and stumbled upon this app whilst looking for something else. I have installed and tested it today and it is already looking amazing. It has responded to my theme so took seconds to set up placements and test. I love it already!

I was looking for an app that may help to reduce abandoned checkouts and this app came up so thought I would give it a try. I am very impressed with the integration onto my website, I had some issues with the placement of the widget so I messaged the company. The changes were made and customised to my checkout page in less than a few hours afterwards. I couldn't be any happier with the app and the support provided to integrate it as I had hoped. Would highly recommend.