insideenduro
United States
Reviews (5)
You can't cancel the trial. This should be illegal Hey there, Thank you for your feedback, and sorry for any confusion about the trial period. You can cancel the trial at any time by simply uninstalling the app. Since we use Shopify's billing system, uninstalling automatically cancels the pending charge, so you won't be billed. If you experienced any billing issues or were charged unexpectedly, please contact us directly at support@nexusmedia-ua.com, and we'll resolve them. Best regards, Dmytro | NexusMedia Product team
I can't uninstall. This app didn't work for me, and there is no cancellation.
I needed to add a mandatory deposit, and this app was easy and did what I needed to do. It broke out the main price, and added the refundable deposit. It was not a free addon that I needed throw into the checkout, and all of the apps that I tried just provided this function.
Don't use this app. It is impossible to cancel your subscription and they keep billing you. Of course they won't take responsibility for anything. I had problems cancelling last year...I won't be sucked in again.
Developer reply ·
Hi Rosemary, Here's Rosa from TEPO support team. I'm following up with you from the TEPO Support Team. I just wanted to check in again to see if everything looks good on your end regarding the Tepo app subscription refund. We haven’t heard back from you yet since the last message. As mentioned, the refund was processed via Shopify and should reflect in your Shopify billing records depending on your billing cycle. Should you're still unsure or notice anything off, please don’t hesitate to let me know. I’m here to help! Looking forward to your response. Warm regards, Rosa,
I can't get rid of the Sample Option on my product page. There's no place to delete it. I'll have to find a different app to get this one piece of additional information, Pity.
Developer reply ·
Hi InsideEnduro Store, Oops! Sounds like the app didn’t give you the high-five we were hoping for. No worries, though! Our tech team is always ready to spring into action and fix the app glitches. If you could tell us a bit more about what happened, they’ll be able to step in and fix things up ASAP. Think of it as a team effort: you share the details, and we’ll handle the rest. Just let us know when you’re ready to chat, and we’ll be here with open ears (and tech expertise!) We can’t wait to hear from you! Thanks and best regards, SeedGrow Support Team
