Juniper Ridge

The app is fine so far. I just have the cheapest tier so I also have the fewest features. It does the basics which is what I'm paying for so no complaints about the actual app. It is a bummer how limited I am with automations and Shopify Flow integrations though. It looks like you have to upgrade to get access to those. My Shopify theme has a lot of customizations so I basically couldn't set anything up myself, which honestly I expected and is neither here nor there. Why I only gave it 4 stars is because while everyone I spoke to was friendly and helpful while we were speaking, it took quite a bit to actually get a response and then get the work done that I requested. Customer service chat was great, and the only way I was able to get anything done. It's just there were a lot of unanswered emails and waiting for responses before I finally decided to turn to chat is all, which was a little frustrating.

5-Stars for customer support! (Hi Hana) They have been very helpful: quick to respond, answer my questions, and/or solve my problems. 4-Stars for the app only because I wish I could pre-schedule campaigns using products that are also scheduled, and actually activating the campaign should be more intuitive (like a button within the campaign set up). I've only just used the app for the first time, so as I play with it's features more, if there's anything to add I will do so. :)

It does what I need it to do and I feel like the whole process has been very straight forward. I needed help to set up a live sync google sheet and it was done in like 20 minutes.

So far so good. Very straight forward to set up, and doing what I need it to. I have the cheapest option since we are only just introducing subscriptions and in the test phase. Customer support was very responsive (I just reached out about the branding removal, there wasn't actually any issues with install or anything). If anything changes as we get more subscriptions I'll follow back up but I'm happy with the app. :)