Social Emotional Workshop
United States
Reviews (5)
I used digital downloads for the first few years my store was open and then switched to an app with more bells and whistles. I have tried out the new version and would like to switch back, but it cannot access orders placed when the app wasn't installed. There is no download link on their order status page and no downloads email. So any customer that needs to access their download again, I will have to send manual links to each product they purchased. Seems like really terrible UX, especially when I got an email from Shopify telling me to switch back when the new version was released. Seems like you might want to support previous orders and not create a customer service headache.
Developer reply ·
We appreciate your honest feedback regarding our Digital Downloads app and will work towards creating a better experience! We will pass this feedback on to our developers! - Nia, Shopify Support
I love the digital downloads app so far. They have a library of tutorials to get things all set up. I was able to connect by Amazon storage since I sell a high volume of low-priced digital downloads. I love the addition of the download link in the customer account. I had a few issues getting things set up, but they were super responsive and helpful. The switch from Shopify's native app has been totally seamless.
Developer reply ·
Thank you so much for your review! Always here to help if you need anything :)
Great app with lots of flexibility. I have had it installed a few weeks and have seen an immediate increase in revenue. The support was awesome when I switched themes and had to get everything in working order.
Developer reply ·
Thanks for your feedback 😃 I am happy to know that the app is working for you, and that you are satisfied with the support that you receive from us!
Easy to use app that helped me get my store discounts in place quickly. Thanks for making this one free!