Upsell & Cross Sell ‑ AW

Estava tendo problemas para configurar o app, mas chamei o suporte pelo chat e eles me ajudaram, mesmo num Sábado a noite. Ótimo aplicativo, com suporte rápido. Tudo que minha loja precisava.

trop compliqué

The Cross Sell & Upsell team went above and beyond to help us solve an issue we were having with our cross-sells. Ultimately it was discovered that the problem was on our end, but we truly appreciate all of their efforts for heavily researching and going out of their way to help us resolve the problem!

Works well

Great for improving the average order value. Quick, resourceful, and friendly customer service.

Een goede app voor onze webshop waarbij we klanten de mogelijkheid willen geven om makkelijk combinaties te maken, in ons geval lampenkappen en lampenvoeten. De supportdesk heeft ons goed geholpen om het in bulk te uploaden, top!

This is one of the few apps that actually has long term value. Thanks to Henry in particular for his great customer service.

The app is user-friendly and easy to setup. Also the customer services team are really helpful. I am not a very "technical" person, but they can solve my issues. Supportive , services +++++ Of course, it really brings you the sustainables sales. It is worthable. Thank you Henry, Carol and team!

This app is great and what was even better is the amazing customer support. I needed some additional insight and help on exactly how I wanted it to work and they got back to me super quick and held my hand through the entire process - 10/10 - highly recommend!

We've used this app for years. It is the best app ever and the support team is beyond helpful with anything you need help with. Highly recommend it.

Great app and very useful. I enjoy the option of backup cross-sell for the product that as no cross-sell setup.

A great app to recommend other products to customers and their customer service is very helpful!

I have used this app for many years and it helps to create sales over and above what the client had originally thought of purchasing. The app has been made faster with added features. In order to learn my way around the new look, I requested support and Henry Mugo was helpful, and patient for a non Tech person like myself. I would highly recommend Cross sell and Upsell as an app and Henry Mugo who is their Technical Customer Happiness Specialist, a job he does with excellence.

The product works great and customer service is fast and efficient!

Good app! Henry helped me fix things. Thanks!

Works great and it really does increase your average order value. The customer service is very responsive if you happen to need it. It's really a great tool to show your customers some of those 'lost in the fray' items that is inevitable with larger stores.

Easy to use and helps a lot to promote items on our store!

Great app! The support team provided excellent custom edits. I’m truly impressed and grateful. Thank you, team!

Superb app- Henry and the dev team were able to make some bespoke changes to really improve UX! Really pleased guys, thank you!

ある日突然商品名で検索できない不具合が起きた際、迅速に対応していただきました。丁寧な対応で安心できて、大変助かりました。また何か起きた際はお問い合わせさせていただきます。ありがとうございました。

Helps create multiple sales and brings new products to customers attention.If you have a design lead store like we do, then the ability is hand pick the items you want to see for each product is an absolute must. the cross sell app makes it really easy and quick. The tech support is also quick should you need any help, but on a whole the app works with very little help needed. I would highly recommend cross sell.

Excellent app that has helped increase our AOV substantially! There were multiple requests that I've made to customer support over the last couple months and they've always provided me with excellent customer service and went out of their way to make the app as user friendly as possible for our site. I would highly recommend! Thank you Henry, Carol and team!

EDIT: they also have the audacity to dox your name in public without permission. broke add to cart on all chrome based browsers - no support avail online. cross-sell.js flooded /cart.js until shopify quit and either showed an empty cart or a too many redirects error whenever the add to cart button is clicked on any product. removing the app resolved the issue again. before that, articles below $1 were shown as "FREE" items to customers in the cross sell modal, which lead to tons of complaints.

Great app. Great support service and fast delivery of customizations. Highly recommended

The most helpful! Thank you for providing great customer service.

Great service and function!

We are long-time users and fans of Cross Sell. We've had the app since 2016...it's now 2024! As we've grown and evolved, Cross Sell has supported our growth along the way. Customer Service and Henry from tech support recently helped us with cart customizations. He saved me a lot of time by knowing exactly what to do. We are thrilled with the results so far - Highly recommended.

Awesome Job. Thanks for the amazing help! keep up the good work.

I didn't know what to expect and had this app sitting around for months. We finally got to work on it and tested cross-sells. The orders began coming in and increased over the months thanks to cross-sell. It is a very stable app, not hard to use and the customer service team is both responsive and knows what they are doing. I'm only using about 10% of what this app has to offer and intend to learn more of its features and implement the ones that make sense for us. Highly recommended.

I have used the support team from Cross Sell twice in the past two years, and they have been so helpful and efficient. Got my issues solved really quickly. Thanks so much!!

Great product and also excellent customer service! I spoke with Henry who took charge and resolved the issues we were having in less than a day. He hopped on with us and showed us step to step how to use the product. 5/5 customer support!

Carol was of great help when I was stuck on a formatting issue. I appreciate the timely responses as well! Thank you!

Over the past year, I dedicated myself to developing my Shopify store and personally integrating various apps. The process of selecting the right app and ensuring seamless compatibility among them can be bewildering. It's a challenge to find an app whose team not only comprehends your needs but also communicates effectively. Fortunately, I stumbled upon Cross Sell, and I must say, they truly understand their users! What sets them apart is their team's expertise, not just in grasping your requirements but also in making the necessary adjustments. They patiently discussed the app's capabilities and limitations, ensuring I was well-informed. Unlike many others, they are responsive and attentive to my needs, maintaining a professional interface while offering extensive customization options. Whenever I require further tailoring, they're readily available. I can't recommend them enough. They're more than just an app; they're an integral part of your team, dedicated partners who genuinely care about your success.

I love Cross Sell & Upsell. I have been using it for over 3 years. It has increased my average order value and upsells. The support staff, including Henry are very helpful and responsive. I Always recommend this Shopify App.

Great Service & support highly recommend

Diese App funktioniert einwandfrei und ist einfach zu bedienen. Und für die Kunden ein wichtiges Hilfsmittel um die passenden Produkte zu finden. Auch der Kundendienst ist schnell und zuverlässig...

We just started to use Cross Sell again and it immediately started to show results. It is very easy to use and assigning Cross Sells and Upsells to products is a smooth process. Also, the tech support is very quick to respond and works fast to resolve any issues. Highly Recommend!

It works really well and the team is very helpful.

I recently did some site updates and noticed that my Cross Sell & Upsell app was not displaying products as I had hoped. I reached out directly to the app for support. Within a few hours - I had a detailed response from Carol at Cross Sell & Upsell. This included screen shots of my site with all fixes completed by them to display my cross sells as I wanted. This is a great app, but more importantly...I love the quick and thorough service I have received from them. I highly recommend them to any site needing to cross sell items to increase sales. Thank you!

Great support, quick replies and all-round positive experience.

Once again amazing support from you guys! I needed help duplicating all handpicked cross sells to my other stores (different markets) and I got amazing and quick help! Perfect app, easy to work with! Thanks

Carol was awesome! We love the cross-sell app!

I am quite satisfied with the effectivity and performance of the App. Their support team is very helpful. Even in trial period I got many cross sells. I will keep the App permantly and recommend it to others

The Cross Sell app has been SO beneficial to my store, making it easy for customers to find coordinating products for the item they're purchasing. Carol and her developers were so gracious to work with me on a specific request regarding cross sells and quick views. She was incredibly communicative and I'm thankful for the support I received from her team!

The App works very good and the customers service is amazing. Very fast reply and extremly helpful. Big thanks to Carol.

Excellent app, and absolutely unmatched customer service, super helpful

Outstanding, quick and professional support. I had a slight problem with the settings, and something went wrong with the theme, and Carol from the support team helped me in no time. She escalated it to the technical team, and they made it work. The app itself is pretty good started to generate more conversions since day one.

This app has been working very well for us and the customer service is very helpful. Would recommend.

Great app and customer support! They assist you very well through email to fix your problems or requests in customization.

Unable to attach promotional discounts to cross sell pop-up Limited functionality and customization

Very easy to use and quick customer service response, I've been using this app for several years now :)

Henry and his team are very helpful with the design aspect or any technical issues of their application on our website. It syncs really well with our store, happy to work with them. Recommended 100%

App works great and the customer service is very fast to respond! I needed an adjustment to the placement of the app and they fixed within minutes!

The Cross Sell & Cart Upsell App does everything advertised and more! Carol has been exceptional to work with and her team has gone above and beyond to help us get the App working on our stores! Thank you Carol, keep up the great work!

I have gone thru many apps that say they are cross sell, this app was the only one that was a true cross sell app, A to BCD, and B to ACD, all with the click of 1 button. The service that was provided was outstanding, fulfill my needs and requirements in hours instead of days. Thank you for your quick response, much appreciated. Vince

Our first store sale cam with a cross sale thanks to the app!! We're just getting started, but so glad we have this app!!

I love this app, it's so simple to set up and works great! We've used it now for a few years and recommend it to all other stores.

Love that this app allows us to select specific upsell items per product, not just generic offerings. The support staff are always amazing. I've contacted them a few times and I've always found them friendly and very helpful.

Does what it says on the tin! Can easily see sales attributed to its features, making it much easier to justify the cost. Excellent support too.

Cross sell team are very helpful, although sometimes the time difference make the response slightly delay but otherwise very responsive. Apps are not the easiest to use, but it deliver the purpose that our store is looking for. The selling conversion is also higher than expected. Recommended.

Loving the Cross Sell app! Ever since we turned it on a year ago it's quietly chugged away in the background, doing its thing, and when I checked recently it turned out it was responsible for generating $10k in sales over the last year. That's meaningful for us. Thanks for your call, D'Angelo.

Great app and exceptional service. We are looking forward to seeing what else we can do as we explore the app further. Highly recommended!!!

Every time I contact the support team they respond quickly and solve my issue. Thank you for making my decision to use your app an easy one.

Good app and excellent support staff. They are very responsive and quick to resolve any issues we have.

I installed this app as it was recommended to us by another app. Unfortunately the support for the app is very slow and I am getting only 1 reply every 24 hours if I am lucky. Its been nearly a month since we installed the app and we are still yet to have a working feature which we are paying for. It could potentially be a good app, however I can't comment as I can not get any help from there team to actually get this up and running in our store. They also have a live chat feature within the app, however there is never anyone on the live chat and you are advised to send emails. Don't install this app unless you are willing to wait over a month for support if it doesn't work when first installing.

Great support - been through 20+ emails together and we finally got the desired UI. Super patient along the way, and very consistent support.

A great app to use for your store - gives you the opportunity to manually add recommendations & add ons across your site. As a new user of this app I have had the best support for the Cross Sell Support Team - they're happy to answer any queries and are quick to resolve any issues that may come up.

The app was easy to install and the cross sell support team were helpful in answering my questions. There were a few things that needed to be changed to suit our branding however this was done promptly :)

This app has perfectly transformed my website to allow customers to add items to smash and select upgrades for my rage room. I installed another third party app that interfered with the Cross Sell & Cart Upsell app. I sent a message to the Jorge, and their dev team added code to my store and fixed the issue. Their response time was fast too. Thank you Jorge and coders.

We have been using the Cross Sell app for a few months now and we have seen an increase on sales from it. We needed some help updating the app to show specific products and the customer service team was fast and helpful.

This is one of the best apps I use - it more than pays for itself. I love that it lets me hand-pick which items to suggest for each product. That helps my shop keep its small biz feel even though I'm using a big-biz tool.

The team help customize the a 2 column display on mobile.. The team promptly did this free of charge. :)

I had a layout question to Cross Sell and they helped me straight away without any faff. Thank you team!

Excellent customer service. App working well so far and has improved our cross sell efforts. No other feedback at this time.

I love this app, we have beeen using it for quite a while. A recent update created a problem with double posting the cross sells on our site, and they responded and fixed it almost as fast as I can write this review. Top tier support! Edit 9-30-22: Once again they blow me away with their support. Had an issue implementing a new theme, and they fixed the issue, updated my version of their app (we were still running an older version) and tweaked the code to make it look awesome. A+ support all around!

Super helpful team and great app! Very happy with the service as had a problem with slow loading and they fixed it for me right away :) Would recommend.

Great app for upswell / cross-sell in three instances. Works well! Especially because it is customizable and flexible and smart.

Tried this app, wasn't working properly so I immediately uninstalled. Was still charged for a full month with NO way to contact the company. I would appreciate if you would reach out to me to get this taken care of please.

A simple and easy integration into your shop! Many options for customizations when it comes to cross selling products. Equipped with an extremely helpful and responsive customer service team who are more than willing to help you with your cross sells!

The app is excellent and easily integrated into your store. The support team are extremely helpful, quick to respond and on-hand to help if you have any questions or difficulties setting things up. Couldn't recommend this app and team more.

Great App very easy to use and very helpful customer service team if you encounter any issues AAA+++

We've been using the app for some time now, extremely easy to use and the customer service is fantastic.

It is a nice app and works well but they have a crazy pay-per-click pricing policy for upsells. They priced themselves out of the running and we found another app just as good for a set price.

D'Angelo is always quick to reply and helps us resolve any issues with how the app displays on the website. Highly recommend!

I have been using this app for over 2 years and it's been great. It is very easy to use. Their support is second to none! Very quick response and resolutions.

Great customer service! Our representative Henry, was super helpful and responded in a timely matter. Thank you!

The app works super well and the customer service is awesome, they help you out in a matter of hours!

Great app, pretty straight forward and very easy to use. Excellent customer service as well, very responsive!

Guys, don't use this app for now, I promise you will encounter something wrong. Some of the functions are broken. The team is fixing this, and it is hard to notice, but I promise it is not good to users. And it may take you days or weeks or more to fix once it happens to your store, so be careful! Mine has not yet been fixed till now for more than 1 week. I am a paid user $79 per month! I will update here when all is fine, I just don't want the other users to experience the same frustration.

This app is amazing and I think it truly has the potential to boost sales significantly. I've only had the app for a week as of now, but Cross Sell is already getting tons of clicks. Customer service is very responsive and helpful; I needed a way to programmatically set up cross sells, so I reached out to them and got a response in a few hours detailing a very satisfactory method of doing this. I would definitely recommend this to anyone seeking to expand sales and looking for great customer support!

We downloaded this app after previously using another one that we found was dated and hard to navigate. Since using this app it was super easy to select hand picked cross sells, the app was easy to use and understand, we found it more modern, and suited our website perfectly. We've had only one issue with the display pics on website, being a bit out of line (not looking how we wanted it to look) however we emailed the support team and got a super speedy response, henry was so helpful and fixed the issue we had straight away, super easy process! Really enjoying this app! :)

LOVE this app! The default Shopify product recommendations are a bit random, and Cross Sell has some amazing functionality that's converting so many more sales for us. Support was super quick and helpful too. Highly recommend!

Excellent app and great customer service. They helped me with everything I needed in no time. my shop looks much more professional now

great app, i find the option of 'hand picking' cross sells really help with sales and a very helpful team who responds quickly : )

App is clear and easy to use. When I needed help with an item, the Cross Sell team was quick to respond.

Quick and clear assistance. Easy to use and all the support needed to make the experience seamless and simple.

Have been using Cross Sell & Cart Upsell for quite a long time. Great support and service, thank you!

I thought this app was confusing at first, but the customer service agent Henry was incredibly helpful! Made getting started so easy and it's a great app for the website.