Brown Bag Coffee Roasters
Canada
Reviews (7)
I had some complex shipping ideas I needed to be handled to seperate our wholesale customers from our consumers, as well as add in flat rate shipping based on customer tags. Within 20 minutes of chatting with Shahriar we had the rules working perfectly. This is a great app with amazing support for anyone needing to add some complexity outside the basic shopify shipping rules.
Developer reply ·
Great to hear the app handled your complex shipping setup smoothly! We’re always here to help tailor solutions for your store.
Need to manage your own delivery routing? Stop looking. I've tried a bunch. Left EasyRoutes and came back. Are there pretty GUI solutions out there? Yup. But if your goal is to get package from point a to point b whilst keeping the customer notified, with an easy to use app for your drivers then stop looking. This is the one. Support is far and above what else is out there. Boris and the team are ridiculously quick on solutions. Having come from an app with overseas support, the level of frustration while waiting and in many times holding up getting your orders out to customers was a deal breaker for me. Why are you still reading this? Install the app already. Thank me later.
When my local delivery services I was using decided to jump my fees by 2 X I had to look into a solution. I was able to find 3 contract drivers very easily, who had experience working in other 3rd party apps. I looked a few of the other routing softwares and decided to chat with scrollengine. Right away they were hands on and helping to configure. We have a bit of a complex setup, and they were able to jump on Google Meet discussions to get our full requirements, and set to task. From wholesale local deliveries to subscription customers all the items were discussed. I would recommend this team for anyone in need of a local delivery and routing solution. They are very good and very open to suggestions and updates.
I came to Jake and the team with a tall order. Our existing wholesale product was getting phased out and fast, and needed to get up and running. Issue, I'm not a programmer and while the videos are A1, for me it was a different language. I asked Jake if they had a paid configuration service and instead they quickly and efficiently got me up and running. There was an issue with how things were being displayed and again the team went in and fixed the CSS on the theme causing it. Very early into my use of the app, but the support I received and what I'm seeing from the order form and setting up products I am confident this will meet my needs. I would recommend this app to anyone needing a wholesale solution with their shopify instance.
Great looking app - very poor support and migration. They indicate the ability to migrate from one subscription app to theirs. They are not capable of even doing 1 of the top 2 subscription apps (Recharge) in the Shopify marketplace. Communication is not great (I always have to reach out for updates), often saying they will get right back to us and nothing until I reach out 2 days later. Proof of concept seems great, but without a proper onboarding and support system the app is useless. Perhaps if you don't have a subscription app and are looking at setting one up for the first time... but that wasn't my case. After 3 weeks of trying, I'm out of time to get this to work. I'd advise finding an alternative app if you already have a subscription solution you are looking to migrate from.
Developer reply ·
This is Ria, the co-founder of Appstle. Sorry, we were not able to help you. Our Engineers have helped 100s of merchants migrate from other solutions in the past, but as we mentioned in the email, the data you provided us with, was missing a lot of important fields such as billing interval, shipping interval, etc. Our team tried their best to fill in the missing details, but doing so for over 200 rows seemed very risky for your upcoming orders. Hope we can work together in the future
We have been working with the team at Servv to use this app for Zoom meetings to train our customers and it has been working very well. The team is passionate and open to feedback to make the product better. Overall we are very happy with Servv and would recommend it to anyone who has booking requirements for their site. Thank you for your review and the kind words for the team. Happy to assist our customers for their booking requirements.
The app provides so many useful features in one area. I like that I have a single developer to work with, rather than 5 for the same functions. Also, the support is simply amazing. Any request I had they did. All the apps function and now look like a part of our site, rather than add-ons. Can't say enough about the team behind this app. 5 stars all the way.