Canvas by Numbers UK
Andorra
Reviews (2)
The app is okay and gets the job done. I knocked down two stars because upgrading to GOLD to have the advanced sorting filters is a bit of a ripoff. This should be a basic to medium feature in any collection sorting app. You are paying $ 35/mo for that, as anything else most likely a lower plan can do. Thank you for your review and continuously using our app! Thanks to you, we were able to update our billing page and provide clear information: Advanced sort types such as Most Views, Highest Add to Carts are available from SILVER plan. We will always do our best to improve our app and services. So, please reach out to us at any time if you have any other questions or requests.
Extremely frustrating app to work with. Slow at processing the tasks. No live support is available, so if you need to edit something and cannot get it done yourself, you'll need to wait a couple of days via email.
Developer reply ·
Thank you for your review. Processing speed is unfortunately limited by Shopify API calling speed limit. We have optimized our app to be as fast as we can under that limit. Your tasks took about 10 minutes to update hundreds of products because of that. I wish it can be done instantaneous but all 3rd party apps are bound to that rule. We are a North American team. It is difficult to provide 24/7 live chat support at this point. We always make sure support tickets are replied in quality within 24 hours. Or within 8 hours if we receive it during our working time. If you have questions, you are always welcome to contact us at help@hextom.com Hextom Support Team
