DTY Store

Our store has a large SKU list and very complicated variants. For a better customer experience and CRO, we found Merges AI, and it is a great find for us to solve our problem. We reached out to support to fast learn about the tools and what best to utilize its features to improve our site. Andreas is the best. He responded quickly and even got on the phone to discuss our business cases and customize the code to create new features to address our issues. This is not what you often find when purchasing an app on the Shopify Marketplace. Andreas and Merges AI will go above and beyond to help you. Please try this app and reach out to his support. You will find the same experience that we had when we needed it most to address our challenges. Go Andreas! and Thanks!!

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Creating the templates, syncing products to Amazon, and going through steps to link and update attributes takes a lot of time. We understand this process, but the app would freeze and get stuck at the attributes section. We can not save the work or even save the template so the support team can see the issue. The answers from the support team are always: "everything is good". Be careful when you try to create the templates. These steps will fail many times and force you to recreate them again and again. We will update again in a few weeks and see if the app performance improves.

Thanks, Tushar, for your prompt response and for addressing the issue. Great support!

03/21/2026: This app could be great if it has better support and prompt response with issues. Waiting for over 5-6 weeks and still don't have any solution for theyr system/technical problems. This app could be good if Harvey and Keterson could be prompt in responding to support questions. We are stuck for days with questions and not knowing how to fix the issues. I was asked to remove my bad and frustration reviews before. This time, I would warn everyone to beware. Give yourself a week to time if you want support or have questions, and are willing to wait until they get back to you. 2/16/26: We scheduled a call with support 5 days in advance and no-showed. No response on the chat. Thanks for letting us know about this. Checking on the conversation records, we've been having constant responses to your messages. We highly advise checking on your emails as well as our conversations and replies, and also send over to your emails for continuation. Additionally, please let us know regarding the issue that has not been solved yet. We have been inquiring further regarding reported issues, but as we have not received replies to our questions, we were unable to investigate. Further information regarding these issues would help us greatly in resolving them promptly. Looking forward to your response so we can resolve these issues. Thank you!