CedCommerce Amazon Channel
by CedCommerce · launched
View in Shopify App Store ↗Reviews (1156)
Rishu was great and was able to assist with everything that was needed today.
Very quick responses in chat and easy to follow. Raju Sah was friendly and knowledgeable.
The app incorrectly indicates that my Amazon account is in Vacation Mode, which is not the case. Everything is properly configured and in good standing: my account is active, payments are up to date, and all selling permissions are correctly enabled. Unfortunately, customer support has not responded to my requests. Given these ongoing issues and the lack of support, I would rather switch to a different app.
Unfortunately, our experience with CedCommerce has been very disappointing. Many Amazon listings contain incorrect product information, pricing errors, and wrong ASIN mappings. Despite spending a significant amount of money on their services, the implementation has been poorly managed. Even worse, my last two emails requesting assistance to fix these issues have gone unanswered. Poor communication, unreliable product listings, and disappointing service overall. We expected much better.
CED Commerce was super helpful in getting me started with the integration with Shopify and Amazon!
Arpit was super helpful and quick to solve my issue! Thank you very much for the assistance.
Horrible. Their program does not work. I have been on Amazon for 15 years. They want me to pay some programmer 3 grand to set up the program. They have horrible customer service and only respond to messages 2 days a week. They ruined my whole vacation after 3 weeks of messing around with this wasting hours of my time on a program that won't work. They say things will work when they won't. Absolutely atrocious program. Stay away.
Great experience with CedCommerce! The app has been very helpful for managing and syncing my products and orders. The setup process was straightforward, and the support team has been excellent whenever I needed assistance. They are knowledgeable, responsive, and genuinely helpful in resolving any issues. Overall, a reliable app with great customer support. Highly recommended!
I dont normally like to pay for apps but it pays for itself. Used this app for quite a while now. works really well, much better than the market place connect app. We also have some weird requirements which I've submitted to their development team to get something bespoke setup. Would definitely recommend!
La aplicacion de este tipo con mejor atencion al cliente.
App is pretty stable, not in all levels easy to understand - Amazon listing needs some experience. After a while, everything is working smooth. Every - really every problem i had was solved by the outstanding support team. They are so helpful and always friendly! Thanks to the team.
The Support center can be reached at any time via Chat. They are competent and helping to solve the problem during the chat. For more difficult questions they come back via E-mail or schedule an meeting to go through together with you and your configuration. if you have a case open you get assigned to the support person who took care for you prior what makes from my point of view the support easier.
Thanks for all the help, for the patience for guiding me through the process. Exremly friendly and helpful.
Great app, ive used it in the past and it has gone some great upgrades, easy to use and great support!
Mannau was a great help on support and contacted me on teams late in the evening as I was frustrated trying to list items. We got to the problem very quickly and it seems that it is with Amazon and not this software. Currently awaiting a GTIN exemption so hopefully it all gets sorted out soon and I can start making money :-) Thank you!
Support is proactive, effective and diligent. The app against what Amazon does to you makes it much easier and covers what most app might even dare not touch. I enjoy what I see here, Kudos CED!!
The help I received today listening my products on amazon, was very helpful and amazing.
CEDCmomerce has been very helpful in supporting us and making sure we can sucessfully link our store to Amazon. I would recommend them.
Had trouble uploading products but CED have been extremely helpful when I have used the chat and also set up a google meeting to help further.
Great communication and prompt service. Vishal helped me downgrade my plan since we are testing out Amazon FBA temporarily. This will save our small business $ but keep the information in the app to return in the future. The application and integration worked well for seeing orders from Amazon.
Creating the templates, syncing products to Amazon, and going through steps to link and update attributes takes a lot of time. We understand this process, but the app would freeze and get stuck at the attributes section. We can not save the work or even save the template so the support team can see the issue. The answers from the support team are always: "everything is good". Be careful when you try to create the templates. These steps will fail many times and force you to recreate them again and again. We will update again in a few weeks and see if the app performance improves.
Customer Service is exceptional.. they go above and beyond. I spent months trying to sell on Amazon with 2 other App intergrations and neither worked. I am above and beyond elated to finally have an active listing! These guys are legit
Excellent customer support! I had an error with the Amazon Channel - CED, and their team was extremely helpful and quick to resolve the issue. They took the time to understand the problem, guided me through the solution, and got everything working properly. Very responsive, knowledgeable, and professional. I really appreciate the great support and would definitely recommend this app to other Amazon sellers!
Be Careful With This app..... BIG TIME SCAM So I was trying to use this app to expand my market and sell on amazon but they ask me to pay nice amount of money to list my products using their app. I didn't use their app at all and than i find out they are charging me monthly fees without my consent or without sending me any email or receipt. Now i found out they asking me to pay the recent amount and than they will see if they can process my refund or not. but they are not talking about my last few months refund which they charge me just to download their app. Now I don't know if I should keep this app until this resolved and get charge again or what to do because they are not replying well.
CEDCommerce has worked very well for us syncing Amazon orders to our Shopify store. The support team has been very helpful with answering questions, custom rules and settings, and keeping our systems running smoothly.
Excelente suporte! rapido e objetivo.
I've just gone through a CED commerce implementation for Shopify-->Amazon and I find the tool and support to be excellent. Mannu just assisted me through a complex feature of my integration and his support was excellent. Prompt, professional, knowledgable, and addressed the issue. I highly recommend this solution.
Thank you for fast support and your efforts I am really appreciate that.
said I need to update my app through my email, but it won't connect no matter what. said my email was associated with my amazon buy account, but when I tried to create a seller account and connect it with shopify, it won't.
The customer service provided by Amazon Channel CED is wonderful. They are always willing to help and go above and beyond to make sure my questions are answered and help resolve any issues I may have. I especially appreciate all of the assistance that Yogesh has provided. Always very kind and helpful with any issues that arise for me. Thank you so much for everything!!!
id been through 3 other connectors who couldn't link my stores. i found cedcommerce and within 5 mins i was fully connected and up and running with no issues or hassles at all. support team are amazing and the product works perfectly.
Outstanding customer service! Very responsive and knowledgeable! This level of service should be the standard. We are just getting things set up and they have been extremely helpful. Thanks again, CedCommerce team!
I had a great experience with Shopify Support. The representative was patient, knowledgeable, and took the time to understand my issue before walking me through the solution step by step. They responded quickly, communicated clearly, and made sure my problem was fully resolved before ending the chat. The support was professional, friendly, and efficient, and I really appreciated the excellent customer service. Thank you for making the process smooth and stress-free!
5 Sterne Raju/Vishal hat mir außergewöhnlich gut geholfen! Ich hatte ein komplexes Problem mit meinen Amazon-Listings über Shopify Marketplace Connect und Raju hat mich Schritt für Schritt durch alles durchgeführt. Er war geduldig, verständlich und hat mir genau erklärt was ich wo einstellen muss. Dank seiner Hilfe konnte ich alle meine Produkte erfolgreich einrichten. Absolut professioneller und kompetenter Support – so muss Kundenservice aussehen. Vielen Dank Raju und Vishal
Un service client et un support de très grande qualité. Réponse ultra rapide et une vraie maîtrise du sujet pour m'aider à résoudre le problème efficacement. Un grand merci à toute l'équipe, et tout particulièrement à Yogesh pour sa réactivité et son professionnalisme !
I had a great experience with CEDCommerce. The team is extremely supportive and handles every query with a lot of patience. A special thanks to Arpit, who guided me throughout the process. He explained everything clearly, answered all my questions, and made the entire experience smooth and hassle-free. I truly appreciate the excellent support. Highly recommended!
Très bonne application et service client toujours au rdv (rapide et efficace).
The app is very very hard to use, very complicated app. support do not really help. it have lots of missing features and bugs/error. this is the worse app to use. do not really help nor save you time when exporting products to amazon.. there are better options here. I contacted for help to get my producst listed on amazon and the reply was a charge of $3,000+ very ridiculous prices. i am unistalling this app. I preffer to do the lisitng manually my own as this app charges you and do not do anything for you. at the end theres always "errors" and "violations" at amazon that you have to go fix manually.
Saturday Afternoon. Needed support. Very quick response, problem solved. Thanks Ced Commerce! 10/25 Very Helpful. Very Patient. Problem Solved. We like working with Ced Commerce with Amazon. 9/21 Second time using the chat. Response time very quick. Problem solved. This our second 5 star review. Ankit was very helpful 10/22 Third Time Using the Chat. Response time very quick, Problem Solved. Very much like this service. 1/27 Ben Back again. Worked with Mannu. Response time very quick. Fixed a listing error we created. Working now. Like the fast response time, via Chat. Thanks 6/25 Ben Third Time Using This Chat Arpit was very helpful, and fast to respond. While the problem has yet to be solved, Arpit set a timeline and workable solution. Ced Commerce Amazon Ap works very well. We are pleased with the product and with the timely support. 11/25 Ben Fourth Time Using the Chat, Yogesh was very helpful. 7/26 Ben
Update: I eventually went for the professional seller account and upgraded my CED membership in order to be able to add multiple stores. I'm still equally unhappy about the large monthly costs, but I experienced problems with the app that fortunately got solved very quickly by the CED support team. The moment I entered the chat, they tried to help, but had to escalate it to the dev team, which solved the issue within the hour. Kudo's for that. I added an extra star for the good customer support. I hope that this is something that is done for everyone, and not just for people who initially left a bad rating ;) My future experiences with Amazon CED will determine whether more stars will be added!
CedCommerce Amazon Channel has made our Amazon listing process much smoother and more organised. The app makes product syncing and order management easier, helping the whole integration process run seamlessly. What really stands out is their support team. They guided us from the basics and explained the full process clearly, step by step. Overall, it has been a very helpful and positive experience.
We use CedCommerce Amazon Channel to sync all FBA orders back to our Shopify store admin. It's worked well for 2 months (before posting this review) and any questions have been answered swiftly and clearly by the support team. First class !
great customer team because is hard to understand the app, but they were very helpfull
Excellent app and outstanding customer support. Setting up our Amazon account was quick and straightforward, and the team was incredibly helpful throughout the process. They responded to our questions within minutes and provided clear guidance whenever needed. Highly recommended for anyone looking to integrate Shopify with Amazon.
No matter what I click on, it takes to the pricing screen to pay for a subscription. I want to set it up first so I pick on free plan and get started. so it takes me back to select a paid plan. It said there is a free plan to get started. Not paying for something before I see it working.
Unfortunately the app won't connect, others do but this one just refuses, reached out to support but just got an automated reply. App did eventually work as it was an issue with their connection to amazon, however the app is unable to create new listings for those in the handmade group
Ungenügender Service und nicht erfüllte Zusagen – Unsere Erfahrung Wir haben diese App zunächst im Rahmen eines monatlichen Abonnements getestet und rund 3 bis 4 Monate lang versucht, sie mithilfe eines externen Programmiererteams einzurichten. Nachdem dies fehlschlug, übermittelten wir dem CED-Team unsere spezifischen Anforderungen. Wir baten das Team, alle Punkte zu prüfen. Vor dem Abschluss eines 1-Jahres-Abonnements ließen wir uns schriftlich bestätigen, dass unsere Rahmenbedingungen erfüllt werden können. Erst nach Erhalt dieser schriftlichen Bestätigung schlossen wir das Jahresabo ab. Uns wurden für die Einrichtung die Unterstützung des CED-Teams, 100 Vorlagen und Premium-Support zugesagt. Es folgte ein weiterer, rund 3 bis 4 Monate langer Einrichtungsversuch. Aus unserer Sicht blieben diese Bemühungen insgesamt erfolglos. Die Verbindung und Produktübertragung funktionierte nicht wie für unseren Fall vereinbart. Unter anderem wurden Produkte weiterhin auf Amazon zum Verkauf angeboten, obwohl sie auf Shopify bereits deaktiviert und ausverkauft waren. Dies führte zu wirtschaftlichen Verlusten auf unserer Seite. Zudem ließ die Hilfsbereitschaft des CED-Teams nach unserem Empfinden mit der Zeit spürbar nach; der Support wirkte auf uns zunehmend distanziert und Rückmeldungen erfolgten teilweise nur noch im Abstand von mehreren Wochen. Schließlich mussten wir die Reißleine ziehen, die App deinstallieren und zu einem anderen Anbieter wechseln. Unsere Bitte um eine Erstattung wurde abgelehnt. Stattdessen wurde uns nach den monatelangen Fehlschlägen lediglich eine erneute Einrichtungshilfe angeboten. Inzwischen sind vier Monate vergangen, und auf unsere E-Mails erhalten wir keine Reaktion mehr. Bei Kosten von rund 800 € lohnt sich der rechtliche Weg für uns wirtschaftlich kaum. Wir haben den Eindruck, dass diese Schwelle vom Anbieter ausgenutzt wird. Wir empfinden dieses Geschäftsverhalten als unprofessionell. Unsere Erfahrung war insgesamt äußerst enttäuschend
Excellent support. They respond quickly. Even if you have trouble doing everything on your own, they offer professional support. I look forward to working with them. many thanks to Arpit!
Hi I have been using Cedcommerce for some time now and would like to say that it works well. The most important is their online support which is excellent. If you get stuck, they are always available to support and resolve. This is very important when you are new to the product.
The Cedcommerce team was excellent. very helpful and professional and went that stage further in solving my issues.
GRACIAS AMAZON VAMOS MUCHOS ÉXITOS JUNTOS REVOLUTION E-C LATAM TEAM
Slow to answer, locked me in the subscription then stopped answering until I chased. Defeats the purpose of paying for a service to outsource. Indians in India, not America!!
I have struggled getting my products synced through to Amazon for the last year or two. I finally caved to pay for their onboarding service for them to handle it for a flat fee, and I wish I had done it sooner. They promised it will be taken care of and fully on my Amazon store in 7-12 days, and they will provide me with a roadmap on how to do it if I need to add/update products in the future by myself. I had a question on the onboarding side, and they quickly jumped on a call to walk me through what I needed to do to grant them the appropriate permissions to do their job. Very prompt and polite service. Now, I just have to wait and see how it turns out. I will update this if there are any issues, but I don't expect there to be based on what I've seen so far.
CED made the entire account syncing process incredibly easy. They helped me every step of the way, answered all of my questions, and ensured everything was synced properly. Their support team was responsive, knowledgeable, and committed to getting the job done right. I am very pleased with both their help and the results. Highly recommend their service to anyone needing assistance with account integration and syncing!
Raju was extremely helpful and walked me through the set up. Thank you for all the help and can't wait to start selling
It was great to chat to Arpit, He provided support and help to set up my store, very knowledgable
Fast response time with support. Helped us fixed minor errors to get our products loaded onto Amazon.
I tried Marketplace connect first to connect our listing on Amazon but it was impossible to match the products. Then I tried CED and it worked really great. Thanks to the very reactive and helpful support, we could start to match our products on Amazon. Definitely the best app for the marketplace from our perspective.
Good Support and good app to move stuff from Amazon to Shopify.
Raju Sah has been incredibly patient while helping us upload and link products on Amazon CED. Would recommend their service any time. 5* service
It is a big help and I recommend it to everyone.
Great and fast support. Like it
Very helpful. I had no knowledge before the call and I know so much more now. Very patient and helped a lot.
Echange parfait, support rapide et efficace, je recommande !
We just started using this app but I can say that support, and Mannu specifically, is answering all my questions and helping me a lot.
