mastcoffee
United States
Reviews (2)
My experience with the AI chat bot was 100% negative. When I asked to speak with an agent, it attempted to deny my request multiple times until I told it that it was upsetting me. Then, it asked a few security questions and let me through. Once my human customer service agent (Chintak Pandya) was on the chat, everything was resolved in less than 2 minutes. They were prompt, knowledgeable, and courteous. Please continue to provide human assistance to us human beings out here on the user side of your software. AI = BAD, Human = GOOD
Wonderfully flexible. I appreciate the customer service, they were quick and fixed an issue within 60 seconds. surprisingly great.
Developer reply ·
Hi, Thank you for using our app and leaving the great review. Hope you have a great experience with the app and if you need any further help don't hesitate to contact us. Best regards,
