Bold Subscriptions App

Bold has been a solid part of our ecomm stack. Appreciate the solid support, especially from Daniel and Chintak.

Lack of access to a real human is common place now - not just this app. But I have had great support in the chat when I requested a human. Chintak went above and beyond for me.

A merge was required for an updated subscription version, was never informed that old version needed to be uninstalled, therefore was double charged for nearly 3 yrs before I noticed the charges. Offered 6 month refund, which is better than nothing. Merge was stressful and confusing with very little communication. Just I needed to merge accounts or my subscription accounts would be deactivated. Yet, they still charged me for nearly 3yrs even though the app was irrelevant! Infuriating!

bold subscription app not opened

Dreadful customer support. A week with an issue and no response to multiple emails and no action via online support

I find this a great app and quite affordable. The customer service is also good, which is a plus since this is all new to me. However, I didn’t give it five stars because I wish I could create subscriptions for my customers. Additionally, I’d like the sales receipts to clearly show the discount amount, as reporting doesn’t capture it. It’s also a bit complicated to adjust someone’s discount. It would be great if I could enter the product’s original price, set a discount, or see their current discount when using dynamic discounts.

Chandan was very helpful with getting my subscription box corrected

Sehr happy mit der App, genau das, was wir gesucht haben. Also, excellent, friendly and quick support by Chandan. Thank you :)

Great customer service from Chandan! She was quick to figure what we needed done and everything was fixed very quickly!

This app took down my shop for 48 hours before I was able to diagnose that it was their update that took down my store. When I worked with them to fix it, they refused to offer me a refund for even a single month of their service unless I was willing to give them full access to my store to diagnose the problem. I explained to them that their negligence operating at a base level made it impossible for me to trust them with full access to their store and I asked them to cancel and give me a refund. They held my store and subscriptions hostage for weeks before I was able to migrate away from them, uninstall the app, report them to Shopify, and file chargebacks (that I won because I had it in writing from them that they refused any refunds while holding my site hostage). They are friendly until a problem arises. Beware.

I needed help and my issue was resolved promptly and effectively. Thanks to Daniel in particular who was very efficient and effective :)

Great help and feedback for Daniel when I finally kame through. IA assistant was a pain. Would be great if the app had an option to select TAG to stay as "active_subscriber" until end of a prepaid subscription period. Appstle has that option and the reason why I use that app on my other Shopify page. (my shop is non product and access to specific pages are through customer TAGs.

Support none existant no one ever gets back to you.

Great support. The issue was identified and resolved within a few minutes.

Daniel was an EXCELLENT help! helped me troubleshoot so quickly! thank you!

I needed help with a subscription question, and in no time at all, Bhumi had helped me with the concern I had. I'm very pleased with this app, and it's really helping me grow my mail club subscription! The customer service is fantastic.

Chintak has helped many times with many questions, amazing!

Chintak was incredibly helpful and patient while troubleshooting my subscription and discount settings. He took the time to walk me through each step, clarified what needed to be adjusted, and made sure everything was functioning correctly before ending the chat. I really appreciated how thorough and friendly he was, excellent customer service! The only reason I’m giving this four stars instead of five is because the AI bot is terrible. While I understand the need for it to try and handle simple troubleshooting, it’s more frustrating than helpful. I’d strongly recommend removing it or improving it significantly.

My experience with the AI chat bot was 100% negative. When I asked to speak with an agent, it attempted to deny my request multiple times until I told it that it was upsetting me. Then, it asked a few security questions and let me through. Once my human customer service agent (Chintak Pandya) was on the chat, everything was resolved in less than 2 minutes. They were prompt, knowledgeable, and courteous. Please continue to provide human assistance to us human beings out here on the user side of your software. AI = BAD, Human = GOOD

For a long time, we had trouble creating a page where customers could manage their subscriptions themselves. With the help of support, we finally managed to do so today, and we would like to thank Daniel P once again for being so helpful and patient.

Chintak was really helpful.

The Bold Subscriptions app has an excellent technical team and customer service, as they respond quickly and efficiently to any questions that may arise while using the app. The app works properly without interruptions, providing a complete solution for offering subscription products. I especially want to mention the support received from Bhumi, who answered our questions patiently and clearly.

First, I’d like to express our deep disappointment in the quality of service and product we’ve received after being loyal members for seven years. The customer support has been unhelpful and consistently does the bare minimum to assist. The app still lacks multilingual support, and the widget offers very limited customization options. To make matters worse, we recently discovered that our subscription widget has not been properly loading on desktop for weeks. When clicked, it does nothing and doesn’t allow customers to select a frequency. We were also double charged during the transition between our old subscription and the new Bold migration that took place in October. The migration process itself was unprofessional and resulted in several customers being charged twice or inconsistently. Despite our attempts to work toward a solution, we received no meaningful support. Unfortunately, this left us with no choice but to move away from Bold.

CHINTAK was awesome to work with and did a great job! Hawk Soap Co.

Customer service is great, instant chat and people are really knowledgeable and helpful. Thank you for the words! One of our goals is to have the best Shopify subscription app support out there, so it's always nice to hear feedback like this! All the best on your shop!

Excellent Customer Service

Customer support helped me get to the bottom of a payment issue and didnt tire of my endless stream of clarifying questions. Bhumi was my rep and they were great!

annoying to have to go through the process again to migrate to anohter version

Great customer service, shout out to my man Chintak for helping us out!

There are still a lot of hiccups with the app, and features not available, which is a bit frustrating. I've forwarded concerns to Chintak, who has been a great help. I'm foreseeing a lot of back and forth to help me with concerns. But overall, it BOLD works just fine.

This version cut out a lot of features used in the previous version

Great customer service! Thanks, Daniel!

Easy to talk to, fast to help. Happy with the service and with the revenue this app brings to my business! Thanks so much to Taylor for helping us during the change, it was super easy and went super smooth. BIG SHOUTOUT TO HERRRRR

Today, I reached out for assistance with updating prices for Subscribers. We had already done a bulk update, but it was ineffective. Daniel took the time to first begin updates for me and then to walk me through how to do updates, and even verified that it was done correctly. At the end, he made sure I felt confident to continue this process myself. Daniel was super helpful and patient. I truly appreciated all the help, and am happy that all our prices are the same across the board now.

thanks to Santinder for helping me translating the customer portal to spanish!

Thanks for great customer support today & helping me ensure my shop is running smoothly from learning to work the updated app to making sure my Shopify theme updates go smoothly as they interface with Bold Subscriptions.

Bhumi was extremely helpful for me in making some adjustments to my subscription group! They were able to help me with making changes to the code and the subscription groups. I thought it would take forever but they were able to help me out quickly and show me videos that showed exactly how to make the changes instead of trying to describe it. Very helpful! Thank you, Bhumi!

Daniel & Taylor were straight onto my issue, and it was fixed within days albeit from the other side of the world! Great works guys, much appreciated!

I've been using Bold for years. Occasionally there has been an issue, but they have always gotten it worked out quickly. Many thanks to Navdeep and Nicole for helping me out.

Bhumi did a good job helping me rectify an issue

I have been using Bold for over 5 years. Always great customer service and technology. Thank you for allowing me to run my business seamlessly!

Great company with amazing customer support. Shout out to Chandan and Daniel especially for helping us with all of our queries weekly, as well as the product team ( Paul and Art) for always giving us great advice on how to provide an excellent subscription experience for our customers.

Daniel P was so helpful and patient! Our conversation wasn't short and he stayed with me until every issue was solved. Thank you so much for the great customer service! I will be sure to share with friends in the industry.

I have been using bold for seven years now. Their customer service is number one and they are one of the most ethical companies I have ever worked with. I made an error in keeping two versions of the app going and being charged twice.Even though this was my fault (they had notified me to uninstall the old version, but I did not follow the directions), they refunded my money. Oh, and did I mention that the subscription app works flawlessly? I highly recommend.

Bold has the worst support. They do not care for your issue. No one contacts you and support tickets go in AI loop forever. If you have a chance use another app

Chintak was great - knowledgeable and quick!

Daniel is a great guy :)

We wanted to add the "manage subscription" link to our customers account page. Daniel was very helpful and patient. Thank you for everything. Raul @ HAY!

I needed help with a Bulk Update for my Caramel Club, Chintak was very helpful and professional! Was able to update everything very easily.

Daniel, the agent that assisted me, quickly resolved my issue and was very helpful!!

Support for Daniel was great so thanks again for your help.

The onboarding process at BOLD has been seamless so far. Chintak has been able to help us with all of our customization requests.

Absolutely wonderful customer service

Great app. Customer service is top notch! Navdeep was one who fixed an issue in literally 5 minutes by adding some code. Excellent customers service to go along with excellent app.

The app itself offers all the features we need to provide our customers with the best subscription offer. Besides the quality of the app, I am very satisfied with the customer service and all the support i received. I am not the most technical but was able to set up bold and the offers by myself and where needed the bold team was there for me. Highly recommend if you are looking for an improved subscription experience for your customers.

Easy way to improve monthly sales - offer a subscription option! Their support staff was very helpful in implementing this into our store. Highly recommend.

Bold subscription service is so ideal for my wholesale coffee roasting business that provide drop shipping directly to online customers. I love that I could do the "subscribe and save" option for any item, giving my customers the freedom to subscribe to get any product they want with a little of the top.

Thanks Daniel P, we tried to resolve this issue in the past with no luck but Daniel found the problem straight away and went above and beyond to remove code from old unused app causing issues with Bold making it hard for clients to log in. Cheers mate.

Bold App has limitiations that cause difficulties with our International Customers, but your Chat Representative, Daniel P., was very helpful in handling an issue with an international customer.

Less features that previous app and more expensive

Chintak provides the most outstanding and quick customer service! I really appreciated the great help received!

Update 27/03/2025 -Great customer service, quickly solved an issue with clients having an issue accessing their subscription. Gone from being an awesome app to complete rubbish with the v2 launch. I've been told after migrating from version 1 to version 2 that my store is no longer compatible with their app and I need to hire a coder to make my store compatible. I can't convey how painful it has been dealing with these guys, this process has caused me tons of pissed of customers, most of my products are no longer compatible with this app and i'm still getting to pay for it. This is after they confirmed my "eligibility" to use the v2 platform. Who ever designed the v2 well done in screwing up a part of my business and now I have to find an app that will actually work.

fast and efficient

They had great customer service! Bhumi helped me fix my problem very quickly and exactly how I wanted it

Evan and Irfan and the Bold Team is AMAZING. They were with me every step of the way. Thank you!

Not useful and difficult to cancel. Can't effectively manage subscriptions. So their entire business model is based around customers forgetting about their app and leaving auto pay on.

The team is always helpful when I need assistance. Daniel even followed up after our chat was done. Much appreciated!

Cody was incredibly fast, efficient, and knowledgeable. I had been struggling with migration for what felt like forever, and Cody made the process so much easier. My only regret is not reaching out sooner!

I just signed up, and the support team is pretty on it. Even if you sign up for the initial free trial like me. PS Ifran from the team is amazing!

Great experience so far! Daniel was great in helping me resolve a few subscription issues!

I was having a pricing issue with the bulk update feature on the app. I reached out to Bhumi and they quickly resolved the issue for me with simple, easy instructions. I always appreciate good customer service. Thanks Bhumi!

Thank you for being so responsive, Daniel!

The app is very easy to manage, both from the admin and customer vantages. We've been using it for 4+ years for our deodorants with no issues and almost immediate in app support for any issues you come across or questions you have. I recently had a question about an active subscription I have for a product that has no variants that I wanted to add a variant to but was worried it might disrupt the active subscriptions. Chintak was able to test different ways of solving the issues on a test store and I went from realizing a potential problem to having a solution in under 10 minutes on the help chat.

Chintak Pandya provided me quick and very accurate solutions to the issue I was having and was super patient and stayed with me while I had to pause talking to him and help a customer!

Chintak has been very helpful, prompt and willing to assist in my needs!

Seamless with Shopify. BOLD continues to have excellent service people too