House Of Avana
United States
Reviews (7)
So far we like the smooth experience. However, the main fears that give us jitters are: - There is no way to contact Collective directly. - Some suppliers do not respond to emails on time when a product query comes. This results in loss of sales. - Returns are handled by Collective, but when we want to stop returns and give the customer a convincing response to avoid the return, it is impossible as neither the suppliers respond nor Collective.
I installed this app less than 30 minutes back and had an amazing support from Sheldon in Customer Care. He has given me so much information already that it will take me an entire day to take it all in. I really admire Beae's 24/7 Customer Service feature and agents like Sheldon and James seem as well-informed, well-researched, precise and efficient as any Grok, Claude, or CgatGPT. I am super impressed with the service so far and I really hope the results are as mind-boggling as the Customer Care is. Sheldon and James are just awesome. I am sure I will be chatting with both all of coming week. Really pray and hope this app changes our fortune and increases sales.
Developer reply ·
Hi House Of Avana, Thank you so much for your incredibly kind words! 🌟 It truly means a lot to both James and me that you took the time to share such thoughtful feedback. We’re so glad to hear that your first experience with Beae and our 24/7 support has been a positive one. We’re here anytime you need help — whether it’s setting up pages, exploring new features, or just brainstorming ideas to grow your store. Wishing you great success, and we sincerely hope Beae helps bring exciting results to your business. Looking forward to chatting more with you this week! Warm regards, Sheldon | Beae Customer Success Team
Christian from Avada SEO app is the guy you want to chat with for anything related with this app. You will simply love Christian's attitude of never saying 'No' to any issue. Helpful, Knowledgeable, Proactive, Diligent - did I miss anything? He even comes back to check on you if you are facing any further issues. You would want to marry such a guy, wouldn't you? We were growing fond of this app till Christian happened to us. He just made us fall head over heels.
We subscribed to AOV Free Gift Buy X Get Y BOGO earlier today. Must must must add the customer service is beyond awesome. All products from Avada have great support teams. Macy from the App's team has been assisting us. She responds almost instantly, and if it had not been her detailed help and solutions for all our questions, it would not have been so much fun to use this app.
Just downloaded App Plaza. Got instant customer chat supprt. Christian helped me get an annual free subscription (though the app says Free, it is apparently for a imited time frame.) I managed to Optimize all Images and Alt Texts for all products, collections, blogs and other categories within seconds. I would love to see sales boost up eventually as a result. With image optimization a key SEO requirement, I am dying to see the impact sooner - with increased sales.
