Goodwatch
Canada
Reviews (14)
It's not working even on Shopify Dawn theme... He didn't even tried to make it work. Each consequent "fix" will decrease my store speed to around 50. Even if the app doesn't work, they still charged me. The first answer was a recommendation to just uninstall the app, which say a lot about their ethics. This app works properly with Dawn theme. The issues you had were related to 3rd party code (wishlist and dynamic buttons). Our team was very upfront about the incompatibility with these but you kept emailing support several times a day about it. We suggested uninstalling the app as we didn't want you keep getting billed for something that clearly won't work on your store.
This should really be a 4 stars review Great app, great features. This should be a 4 stars review for my own experience, but no one will go that deep to face my problems with them, so I don't want to hit their good reputation. First level of support is great, second level is terrible. I had 2 cases when problems could be solved but they lack transparency and willingness. In one case maybe they lack the technical knowledge but because their approach, I couldn't move forward with them to explain them how to fix it. In another case, they were pretty opaque and unwilling to adapt. Meaning their code was missing pieces but I couldn't amend it, since it's injected. At the end of the day, from everything they were offering I ended up using just the automated alt text for images and meta descriptions but even that piece didn't work as expected (problems with collections)
Not bad. Very happy with features, how they are implemented and app support!
Developer reply ·
We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
The app is very good and they have everything you need and more. Support is very slow and inefficient. Emails with problems are answered in over 3 days, if ever. Problems remain unsolved (about 3 in my case). The main problem is terrible store speed downgrade and the lack of support. If you have a month to debug and go back and forth, it's worth it. Maybe I will come back but I didn't had this time at the moment.
This should be a 4 star review but because the overall experience is great, I leave it to 5. Great app, great team and super good support. Too many css and js files. It's not connected with the shopify menu. Thanks team!
Great team, great app, the support is absolutely amazing, they solved every single request. Everything looks and works as intended.
Great for better customer experience.
A good way to gather input from clients.
Great app, gave me some cool ideas.
Well designed, very good performance (no impact on speed), very good support. Above all, the team is very responsive, knowleadgeable and forward pushing. As a recomandation, I wish that they will make more youtube videos so we can learn. By the way, their videos are amazing as well.
Developer reply ·
We appreciate you leaving this review and especially mentioning the video tutorials. Trudy has put a ton of work into creating them, so we're so glad that you find them helpful. Also glad to hear that our emphasis on performance has not gone unnoticed - we aim to release the most performant sections possible and are pushing forward with improvements every day. Please let us know if there's anything else we can do to help!
Veru good app but the Shopify support is not on par with the rest of the apps on from the app store. App devs are helping with app installation and customization but Shopify help is redirecting to public resources. Well, we won't need support if we could find our answers in public resources. There is not even a support email where we can answer questions! My question: how we can make the filters sticky on the default Shopify Dawn theme.
