The Mala Market
United States
Reviews (4)
Be aware that this app is NOT UPS or an official UPS app, despite its name. I wasted A LOT of time installing and setting it up, only to find out they can't provide labels for some UPS services, including Ground Saver and SurePost. That's fine, but it needs to be stated in the description here or at the least on the app itself, as many businesses in the U.S. use these services.
Developer reply ·
Hello, thank you for your message. You're always free to reach out to our Customer Support that is available 24/7 to request information before spending a lot of time and letting us know the requirements you have from the very first message. UPS is offering a lot of services and we're happy to add them based on merchant requests. As I explained in the ticket you've opened up with us this App initially targeted the European market and we're slowly expanding the offerings to global UPS Services. Furthermore I've also shared with you the information that we are an official UPS app since we're listed on ups.com https://www.ups.com/de/de/business-solutions/expand-your-online-business/ecommerce-plug-ins.page
All of my products are disapproved by Google Merchant Center because this app just plain doesn't work to transfer the info. Contacted Shopify support, but they said they couldn't help because they don't know anything about how to make Google Merchant Center integrate with Shopify, and directed me toward Google, which doesn't provide support anyway. Shopify: Don't tout an app and a service that you can't provide and don't support.
Developer reply ·
November 7, 2022 Hi there, Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Ashley | Shopify
After several years with this app mostly working well, it was not functioning on my latest attempt to notify customers. It took customer service 3 days to respond and 5 days to fix it, but I was eventually able to send the notifications--5 days after I had hoped to.
Developer reply ·
Hi there, Firstly, thank you for being a long term customer of ours! Unfortunately our developers are UK-based so when we received your support request at 7.30pm on Friday night no one was available to help until Monday. Although we responded within 1 working day and resolved the issue within 2 working days we completely understand how frustrating this issue must have been for you. We're incredibly grateful for your honest feedback and to prevent this happening again we have implemented a bot to resolve the most common support requests when we're not available. We look forward to providing an improved quality of service to you in the future. Kind regards, The Eastside Co Team
I use this app mainly for the reviews, and I'm not going to lie, it took a couple of months for me to get it up and running at full functionality. But the app's customer service reps and even the developers were willing to keep working on it until it worked flawlessly. Now that it does, it does everything I wanted Yotpo to do (namely, send every customer a review request email instead of just a small number each month) but for a fraction of the price of that app (if you have a good number of sales). It also allowed me to offer reviewers a small discount, which contributed to the vast increase in reviews I've gotten with this app. Growave is excellent value for the cost.
Developer reply ·
Hey The Mala Market team, We would like to thank you for this wonderful review and your incredible input. 🤩 We are grinning from ear to ear ever since we heard the great things you have to say about Growave and the team. It's so much pleasure to receive such an appreciation and assessment. It drives us to keep the consistency and to put maximum possible effort. Please feel free to reach out if you need any further assistance. We will be glad to hear from you!🙌🏻
