JohnDyerGallery
United Kingdom
Reviews (2)
Just getting started with Gelato - they called me today to offer extensive support which is wonderful so we can get our colour profiles correct. We are trialling a few of their products and have high hopes of building a wonderful business with them. We will update our review over time with how we get on, but we have made a start and their local delivery and integration with Shopify is a great benefit and much better than the competition as they produce and ship locally in so many countries. A UK customer will expect a product to ship from the UK, whilst a EU or USA customer will also expect local delivery (avoiding tax and delays) and Gelato offer this. We are excited by the potential here.
Developer reply ·
Hi, First of all, thank you for taking the time to write a review and provide your detailed feedback. You have already provided fantastic insights to the team. It was a pleasure speaking with you on the phone today and learning about your plans to deliver a much better apparel experience for your customers. Cross-continent shipments are unfortunately too common in the print-on-demand apparel industry. At Gelato, we always want to avoid this but sometimes the specific item is sold out and then we send it from other countries. The good news is that in March and April 2021 we are adding 7 new partners for apparel in the EU, North America, and South America. This will significantly reduce the risk for cross-border shipments. It is customers like you that allow us to improve and become a better partner for our customers. Thanks! Achille Achille Mileto Head of Customer Advocacy Gelato
Two weeks go by and still no support :-( Struggling with this - it doesn't talk back to Shopify now - so when an order is booked the customer's order isn't updated with tracking or fulfilled. As P2G isn't a courier option in Shopify that then makes it hard to update manually. It used to work (really well) - but hasn't for a few weeks. We have asked for support 3 times but had no resolution. Good afternoon JohnDyerGallery, I am very sorry to hear that you are having some trouble using our app, would it be possible for you to contact me directly at Apihelp@parcel2go.com? I'd like to see if I can get this matter resolved for you, any supporting screenshots to the error would also be appreciated. Again, I am very sorry for the inconvenience this must have caused. Thank you. Tom Parcel2Go Customer Services
