Beachwood Medical Supplies
United States
Reviews (3)
The initial onboarding and setup call went well, but once we started using the app, we encountered several issues. It took almost two days to receive a response to our support emails, so I scheduled another call for help. I later learned those calls are intended only for initial setup, but a support representative agreed to help with our three issues. Unfortunately, during the troubleshooting, I was trying to understand an issue that occurred, but instead of listening, the representative became angry, raised his voice at me, and abruptly ended the call in an unprofessional manner before our remaining issues were resolved. It was a very hurtful and disappointing customer service experience. As of today, no one from the company has followed up, apologized for what happened, or reached out to help resolve the remaining issues. Based on my experience, I cannot recommend this app.
Developer reply ·
Hi Nadine - thank you for taking the time to share this, and we're sorry to hear of your experience. This isn't the experience we want any merchant to have, and it's not typical of our team - and we've addressed it with our team. You're right that our email replies were slower than usual that week - most of our team was traveling at the annual Shopify DotDev conference, which is context, not an excuse. On follow-up: we did email you personally the day of your call, but with several support threads open between us, it looks like it may never have reached you. I understand how that felt like silence, and we've reached out again directly to make sure we connect. We were glad to resolve several questions you had together on that call, and we'd be happy to schedule a followup call to finish the remaining ones with you and make sure your experience with our sync is a pleasant one.
We have been using Wholesale Pricing Discount and Wholesale Lock for our medical equipment website for the past two years, and the experience has been outstanding. The apps have worked flawlessly, allowing us to set up multiple wholesale pricing groups and manage our business smoothly and efficiently without any issues. The functionality is reliable and easy to manage, making it simple to run a structured wholesale operation. Wholesale Lock has also been an excellent addition, helping us control access to pricing and maintain a professional experience for our approved clients. What truly sets this company apart is their exceptional customer service. Their support team consistently goes above and beyond. The ability to call and speak with someone live is incredibly valuable, and they have even taken the extra step to implement custom coding solutions specifically for our store when needed. Their level of service, responsiveness, and product quality is something we have not experienced with other Shopify apps. I highly recommend these apps to any business owner looking to implement a reliable and professional wholesale solution. They have been a key part of our success, and we are extremely satisfied with both the apps and the support team behind them.
We have been using Wholesale Pricing Discount and Wholesale Lock for our medical equipment website for the past two years, and the experience has been outstanding. The apps have worked flawlessly, allowing us to set up multiple wholesale pricing groups and manage our business smoothly and efficiently without any issues. The functionality is reliable and easy to manage, making it simple to run a structured wholesale operation. Wholesale Lock has also been an excellent addition, helping us control access to pricing and maintain a professional experience for our approved clients. What truly sets this company apart is their exceptional customer service. Their support team consistently goes above and beyond. The ability to call and speak with someone live is incredibly valuable, and they have even taken the extra step to implement custom coding solutions specifically for our store when needed. Their level of service, responsiveness, and product quality is something we have not experienced with other Shopify apps. I highly recommend these apps to any business owner looking to implement a reliable and professional wholesale solution. They have been a key part of our success, and we are extremely satisfied with both the apps and the support team behind them.
